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Customer Accuses Stanbic IBTC Bank of Illegal Deductions From Account


By Modupe Gbadeyanka

A social media user on Instagram with the handle @a.okelawal has accused Stanbic IBTC Bank of robbing him his hard earned N170,000.

The customer claimed the error came from the bank, but that the financial institution is insisting he (customer) must bear the loss.

The said customer has threatened to take a legal action against the bank.

Below is what the said customer posted on his Instagram page:

This is the Story of How Stanbic IBTC @stanbicibtc MESSED up my account and asked me to pay 170k (i.e. 170,000) for THEIR mistake.

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In June, I made a mistake by trusting Stanbic with a couple of transactions on amazon. The following payments were made:

15th of June – 62,553.58

16th of June – 62,528.44

17th of June – 2 transactions of 62,616.43 each.

The money was debited from my account on the same day as the transaction was made and my

account was used up until the 13th of July with the balance of 26,881.62 or so I thought.

Between the 15th of July and 17th of July, I tried to access my account but I was unable to and I thought it was just a fault with my card.

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Just for me to sign up into my online profile and what I saw as my effective balance changed my

understanding of life. I saw -144,308.72. YES, A NEGATIVE BALANCE OF ONE HUNDRED AND

FORTY FOUR THOUSAND THREE HUNDRED AND EIGHT NAIRA. I thought it was a mistake and wrote to the bank and went to a branch at Yaba and palms. Today is the 9th of September 2016 and after writing letters and visiting their branches, I was told that it was my fault and that I would have to pay.

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I am now processing my legal response to all of this but before then, this is to warn you to NEVER use this bank for any foreign transaction. In fact, just don’t use them at all for safety.

Have a nice day.

Editor’s Note:

Efforts to reach Stanbic IBTC Bank to hear their own side of the story were futile.

However, we still hope to hear their own side of the story and we would be glad to publish same on this platform. Thanks.

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Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan.

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