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Gemalto Pioneers SIM Reactivation Solution

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By Dipo Olowookere

Leading digital security firm, Gemalto, has announced the world’s first solution for real-time reactivation of dormant SIMs called LinqUs SIM Reactivation.

LinqUs SIM Reactivation allows operators to seamlessly reconnect lost prepaid subscribers at a fraction of normal acquisition costs.

Gemalto’s innovative platform is designed to support customer experience management strategies by easing the reacquisition process. Lapsed subscribers can simply reuse their old SIM to instantly rejoin a network, anytime and anywhere.

LinqUs SIM Reactivation automatically detects and reactivates customers trying to use an expired SIM. It also retains churned subscribers’ profile data, giving operators the opportunity to propose tailor-made offers, such as voice/data plans and phone number selection, based on detailed understanding of individual requirements.

The whole process is performed in real-time via intuitive screen menus to ensure a smooth subscriber journey.

LinqUs SIM Reactivation, Gemalto explains, is a solid and scalable platform that provides full customization and easy integration with operators’ systems and processes. It is built on a proven Gemalto-owned signalling platform successfully deployed across 135 countries – signalling platforms connect applications to the network to manage user communications.

It is ideally suited to heavily prepaid markets such as Africa, Latin America or South Asia where users hop between operators and reacquiring lost customers is a costly exercise.

According to a Gemalto survey, 76 percent of operators interviewed agree that real time reactivation of dormant SIMs with incentive offers is key to regain users [1].

Research by GSMA reports that in Africa alone 78 percent of the SIM market is prepaid. The research findings also prove that there is a challenge with multi SIMs on the continent. In Africa as a whole, there are 1.62 SIM cards registered per user. In southern Africa this increases further – with 2,34 SIM cards per unique user, meaning that the average user in South Africa is juggling up to three SIM cards.

“Mobile Network Operators (MNOs) in Africa are faced with significant challenges as a result. How do they retain customers in such a competitive environment? How can they “re-connect” with former customers, and reactivate their SIMs on the network,” says Sherry Zameer, Senior Vice President, Africa Sales. “Gemalto’s solution will enable MNOs to do just that – seamlessly”. As such, the company is expecting significant uptake both in the country and on the continent as subscriber retention can be directly improved through this far more effective customer experience management (CEM). CEM is one of the key challenges facing mobile network operators. According to recent research by Ernst & Young, 68% of senior industry executives consider CEM their number one strategic priority.

“Faced with ever increasing competition, mobile operators need to leverage all available channels and customer touchpoints to forge stronger and more personal ties with users,” said David Buhan, Senior Vice President for Mobile Subscriber Services at Gemalto. “LinqUs SIM Reactivation sweeps away the barriers that currently exist between operators and lost prepaid subscribers and effortlessly restores lapsed relationships.”

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via dipo.olowookere@businesspost.ng

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First Cohort of MTN Cloud Accelerator Kicks Off

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By Modupe Gbadeyanka

The first cohort of high-potential startups selected for the newly launched Cloud Accelerator Programme of MTN Nigeria has officially commenced.

The accelerator is designed to help founders overcome growth bottlenecks by refining their business models, improving their operational efficiency, and creating investor-ready pitches.

The small firms were chosen from across Nigeria and other African markets through a rigorous selection process for their bold ideas and proven traction in addressing key challenges across fintech, health tech, agritech, edtech, AI, and cybersecurity.

The selected companies will embark on a 12-week journey of mentorship, technical integrations, and funding opportunities, powered by MTN’s expansive ecosystem and cloud infrastructure.

In addition to technical support, startups will receive access to funding networks and exposure to key investors, policy-makers, and ecosystem leaders.

Over the course of the programme, the selected startups will participate in intensive workshops led by industry experts, one-on-one mentorship sessions with leaders in the African tech and venture ecosystem, and hands-on support integrating MTN’s cloud APIs into their platforms.

The programme will culminate in a high-profile Demo Day in December 2025, where participants will pitch their refined solutions to an audience of investors, industry executives, and policy leaders.

This event is expected to attract significant interest from local and international venture firms looking to back scalable African tech ventures.

The Demo Day is not just a pitch event, but a showcase of Africa’s capacity to innovate and create solutions that resonate beyond our borders.

“This cohort embodies the resilience, creativity, and ambition of Africa’s tech ecosystem. By providing access to mentorship, cloud technology, and go-to-market support, we are positioning these startups to compete globally while solving uniquely African problems,” the Chief Enterprise Business Officer of MTN Nigeria, Ms Lynda Saint-Nwafor, said.

She described the MTN Cloud Accelerator as “a unique blend of infrastructure and opportunity,” noting that, “By hosting this programme locally, supported by the state-of-the-art Sifiso Dabengwa Data Centre, we are demonstrating our commitment to strengthening Africa’s digital backbone.”

Ms Saint-Nwafor also said, “The future of African innovation will be written by founders who are supported with the right infrastructure and networks,” adding that, “With the Cloud Accelerator, MTN is helping to create that future today.”

Applications for the next cohort of the MTN Cloud Accelerator are expected to open in early 2026, signalling MTN’s long-term commitment to building a robust pipeline of African tech companies equipped to thrive globally.

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NCC Laments 1,100 Fibre Cable Cut Incidents Weekly

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By Adedapo Adesanya

The Nigerian Communications Commission (NCC) has raised alarm over the increasing damage to telecommunications infrastructure nationwide, revealing that Nigeria currently records an average of 1,100 fibre cut incidents weekly.

The Executive Vice-Chairman of the NCC, Dr Aminu Maida, said during a Critical National Information Infrastructure (CNII) and Sustainability Conference in Lagos on Thursday that the commission also recorded 545 cases of access denial and 99 cases of theft on a weekly basis.

The event was organised by the Nigeria Information Technology Reporters Association (NITRA) in collaboration with the Association of Licensed Telecom Operators of Nigeria (ALTON) themed Critical National ICT Infrastructure and Industry Sustainability, Way Forward.

Mr Maida, who was represented by Mr Edoyemi Ogoh, Director, Technical Standards and Network Integrity Department, NCC, said that these incidents threatened service delivery, operational stability, and national security.

“These are not just numbers. They reflect a national emergency. Every fibre cut, every theft, and every case of sabotage contributes to dropped calls, failed transactions, interrupted emergency services and economic losses.

He added that the damages had become a major barrier to sustaining the country’s digital economy, which relied heavily on resilient telecom infrastructure.

“We are ensuring Nigerians understand that damage to telecom infrastructure affects not just big companies, but ordinary people who depend on mobile services, ATMs, hospitals and security alerts,” Mr Maida said.

He added that collaboration with the Office of the National Security Adviser (ONSA) was key to aligning telecom infrastructure protection with the nation’s broader security architecture.

The NCC boss further identified access denial to base station sites as a growing challenge, noting that in many cases, operators were prevented from conducting essential maintenance and operations, thereby prolonging network outages.

He noted that the situation was further compounded by Right-of-Way (RoW) bottlenecks, complex and delayed permit processes, and the rising cost of operations due to heavy reliance on diesel-powered generators, stating, “The security situation in parts of the country also poses a real barrier to safe and timely maintenance of telecom sites.”

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Truecaller’s Monthly Active Users in Africa, Middle East Hit 100 million

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By Aduragbemi Omiyale

A significant milestone has been reached by the leading global platform for verifying contacts and blocking unwanted communications, Truecaller, as its monthly active users in the Middle East and Africa (MEA) region have surpassed 100 million.

A statement from the organisation disclosed that the figures were 19 per cent more than its active monthly users in August 2024.

It was also stated that numbers are from its users who downloaded the Trucaller app on their Android and iOS devices.

Some of the largest markets in the MEA region for Truecaller are Egypt, Nigeria, South Africa, Kenya, Algeria, Ghana, and Jordan.

Typically, Truecaller is used on 20-45 per cent of connected smartphones in these markets, reflecting its massive adoption for blocking unwanted communications.

Commenting on the this development, the chief executive of Trucaller, Mr Rishit Jhunjhunwala, said, “With the Middle East and Africa experiencing significant growth in smartphone adoption and mobile data adoption, we’re really happy that we’re able to solve communication problems for individuals and businesses in that region.

“MEA, like India and many other markets, are mobile first markets with your mobile number being the primary identifier and Truecaller has always grown organically in such markets.

“We’re continuing to strengthen our organization and our partnerships in the region, because we believe that the MEA is poised for significant growth for many years ahead.”

Trucaller, which has its headquarters in Sweden, was listed on the Nasdaq Stockholm in 2021, and has over 450 million active users, with more than a billion downloads since launch and close to 56 billion unwanted calls identified and blocked in 2024 alone.

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