By Modupe Gbadeyanka
Global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, Rimini Street, has achieved another flawless ISO 9001 audit with zero non-conformities for the seventh year in a row.
Rimini Street has earned the most recent ISO 9001:2015 certification for its award-winning delivery of global enterprise software support service including: client onboarding and account management, product support for vendor delivered and client customized code, fix development and delivery, as well as the research, development and distribution of worldwide tax, legal and regulatory updates.
Setting the Industry Standard in Client Service
Rimini Street’s ISO certification is part of the Company’s commitment to developing and executing best-in-class processes to ensure clients consistently receive high-quality, ultra-responsive service. The ISO 9001:2015 assessment focuses on a wide range of requirements, including: management commitment to quality, customer focus, adequacy of the organization’s resources, employee training, process management, quality planning, design, purchasing, process monitoring and measurement.
The ISO certification is recognized as the industry standard for quality management systems, and requires evaluation by an independent, accredited auditing body.
Rimini Street’s independent auditor for ISO 9001 is the National Standards Authority of Ireland (NSAI). The certification process, completed by NSAI, verifies that detailed processes for the relevant business areas are reviewed, continuously monitored and improved to ensure services and deliverables are consistently delivered with excellence. Rimini Street’s Internal Audit & Compliance Framework organization oversees all quality management systems and process compliance, including the management of regular process compliance audits by both its internal and external auditors.
Additionally, Rimini Street is an ISO 27001-certified provider for independent enterprise software support services and has achieved five years of flawless ISO 27001 audits with zero non-conformities.
ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization.
The scope of Rimini Street’s certification includes global provisioning of third-party software maintenance services including various client onboarding services (dependent on supported product line), delivery of support services and client engagement.
The Rimini Street Security Management Framework, under the ISO 27001:2013 compliance, contains procedures, policies, and methods governing how Rimini Street employees are to access, handle and protect client information.
“Leveraging the ISO processes as a framework allows us to scale quickly and methodically around the world while adhering to process controls; by adhering to the ISO standards, we ensure our clients consistently receive reliable, exceptional service and high quality deliverables,” said Steven Salaets, senior vice president and CIO, Global Security & Compliance, Rimini Street. “Rimini Street was the first third-party enterprise software support organization to become both ISO 9001 and ISO 27001 certified, which has allowed the Company to leverage mature ISO processes to the benefit of its global client base for many years. Rimini Street ISO systems help us support all our product lines and complex tax, legal and regulatory development and delivery.”
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