By Dipo Olowookere
A new mobile application offering a number of key benefits that facilitate tracking and faster delivery has been introduced by renowned delivery service company, DHL Express.
The app, according to the firm, was launched in eight African countries as a result of growing demand for mobile services in Sub Saharan Africa.
The innovative mobile platform will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience.
DHL said it plans to further launch the application in 40 other countries by the end of 2020. It was gathered that the DHL Express Mobile app is part of company’s ongoing commitment to drive innovations that enhance customer experience.
A report by GSMA Intelligence revealed that mobile phones and services are enabling business growth in Africa. The mobile ecosystem has made a significant contribution to the economy in Sub Saharan Africa so far, with an economic value contribution of $110 billion, equivalent to 7.1 percent of the region’s GDP in 2017.
Speaking on the initiative, CEO of DHL Express Sub Saharan Africa, Mr Hennie Heymans, stated that, “The app is an exciting new addition to our service offering in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda, and will be rolled out in a further 40 countries across the region by the end of 2020.”
Mr Heymans explained that the DHL Express Mobile app offers a number of key benefits to customers, allowing them to access valuable features on the move.
“Customers can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real time. Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region,” he said.
According to him, “It’s not only about new technology, but also a different mindset and culture. Our customers are constantly evolving and changing the ways that they communicate, work, travel and consume, so we need to ensure that we are providing them with solutions that are agile enough to adapt to their changing needs.”
With online transactions growing exponentially in Africa, Mr Heymans said there was a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.
“As the global leader in express logistics, DHL is constantly working towards providing cutting-edge solutions that help to connect Africa’s consumers and business owners with the global market,” the DHL chief said.
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