CPC Ordered N2.5b Compensation to Consumers in 2016

By Dipo Olowookere

The 2016 maiden annual report of the Consumer Protection Council (CPC) has now been released in Lagos.

The report highlights the council’s most significant achievement and interventions for 2016.

Unveiling the report at an event jointly organised by CPC and the United Nations Industrial Development Organization (UNIDO) for business editors and reporters, Director General of the Council, Mrs Dupe Atoki, noted that consumer education received great attention in 2016.

At the capacity building training for the journalists, Mrs Atoki promised that the council will continue to impact consumers through weekly television and radio programmes.

She also said the CPC would continue to aggressively focus on its mandate to provide speedy redress to consumer complaints, adding that provision of prompt redress to consumer complaints must be given.

The DG in 2016, the council noticed an increase in its social media followership website visits and the number of complaints received from consumer.

She also said despite financial and human resource challenges; the CPC was determined to improve on the achievements recorded in 2016.

Mrs Atoki noted that the council, in developing its 2013-2017 strategic plan, identified a tripod stand to fast track delivery of its mandate through sectoral intervention, enhanced consumer awareness and collaboration with other sector regulators.

One of the highlights of the council’s achievements in 2016, according to the report, is the issuance of orders for refund and compensation to the tune of about N2.5 billion.