Airtel Accelerates Retail Expansion With New Premium Centres in Lagos

By Aduragbemi Omiyale

Two new premium experience centres have been opened at DAT Mall, Sangotedo, and Marina, all in Lagos, by Airtel Nigeria as part of its efforts to expand its customer service network across the country.

The commissioning was done by the chief executive of Airtel Africa Plc, Mr Sunil Taldar.

The premium experience centres are designed as comprehensive customer touchpoints, providing access to Airtel’s consumer and enterprise services, including Outdoor Units (ODU), Fibre and Home Broadband solutions.

Customers can also make enquiries, subscribe to services, receive after-sales support and resolve service-related issues at the centres.

The rollout represents another significant step in Airtel Nigeria’s broader customer experience agenda.

The company currently operates more than 9,000 exclusive shops across every local government area, over 350 premium experience centres and more than 73,000 retailers in major towns and cities nationwide.

The new facilities form part of Airtel Nigeria’s ongoing rollout of a planned 500 premium experience centres, with over 350 already launched across the country.

The expansion is designed to bring high-quality customer service closer to communities while giving customers convenient access to Airtel’s growing portfolio of connectivity and digital services.

According to Mr Taldar, the growth reflects Airtel Africa’s confidence in Nigeria and its long-term commitment to investing in the country’s connectivity infrastructure, customer experience and economic potential.

“Nigeria is one of the most important markets in the Airtel Africa portfolio, and our commitment to this country is long-term. We continue to invest because we believe in the potential of Nigeria, its people and its economy.

“These experience centres are part of that investment, giving customers easier access to the quality products and services that connectivity increasingly makes possible,” he said.

Also, the chief executive of Airtel Nigeria, Mr Dinesh Balsingh, disclosed that the expansion is intended to complement the company’s continuing investments in network capacity and technology by ensuring that customers experience the same commitment to quality when they engage with Airtel directly.

“Quality of service extends across the entire customer journey. It includes the strength and reliability of the network, the quality of our products and the ease with which customers can access support.

“These premium experience centres bring those elements together in a more convenient environment and give our customers a better way to engage with Airtel,” Mr Balsingh said.