By Modupe Gbadeyanka
As organisations around world celebrate customer service week, every first week in October, the Lagos Zonal Office of the Nigerian Communications Commission (NCC) on Tuesday gave further expression to NCC’s consumer-centric stance as it held the 6th Edition of the Zonal Office-driven Consumer Conversation programme at Uselu Market and Egor Local Government Area headquarters Edo State.
Professor Umar Garba Danbatta, the Executive Vice Chairman/CEO NCC represented by Mr Kenneth Uzoekwe, Zonal Controller Lagos Office, told the participants that the commission’s declaration of the Year 2017 as the year of Nigerian Telecom Consumer speaks to its faith in the primacy of the consumer as well as its commitment to meet consumer expectation.
The EVC said the Consumer has the right to be informed and protected. The event which was very interactive focused on the Do-Not-Disturb (DND) 2442 Short Code dedicated for the Consumers by NCC to have FULL control over unsolicited messages; the 622 Toll Free Number provided by the Commission to enable consumers to report any unresolved issues earlier reported to their Service Providers; and the NCC strategic approach to enhance QoS; and finally the effect of EMF radiation from Base Transceiver Stations (BTS) which Uzoekwe, an engineer, said consumers should worry less about because EMF radiation from BTS is insignificant and not harmful to humans.
The event, conducted in Pidgin English Language to ensure that all participants understood the message, had in attendance ‘market women’, NYSC interns, civil servants and other stakeholders.
Five participants won prizes after they were able to explain the four conversation drivers to the audience. The explanations were done in English, Pidgin and in Local dialect. Thereafter, Commission’s representatives and officials from the service providers responded to the issues raised by the consumers and other stakeholders.
Adedapo Adesanya