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Verve Rewards Customers to Mark 10th Anniversary

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Leading payments technology and card business in Africa established by Interswitch Group in 2009, Verve, is rewarding its customers as it celebrates 10 years of breaking boundaries.

The celebration kicked off officially on Friday, September 27, 2019, with a press launch at the George Hotel, Ikoyi, Lagos.

The event which saw members of the press, partner banks, regulators and other stakeholders come together for the noteworthy milestone, paved way for a series of activities to celebrate with customers.

In his keynote address, Mike Ogbalu III, CEO Verve International revealed that Verve owes its success story to its customers, partners, the press and other stakeholders.

“We are 10 today and we have a lot of people to thank for our journey so far – our partner the banks, our cardholders, the press, regulators, the Verve business & marketing team, other stakeholders,…Thank you for keeping the Verve dream alive, thank you for your resilience and thank you for always raising the bar,” he said.

To appreciate its customers for their support, the brand is rewarding them across several of its touchpoints. One of such exciting customer reward initiatives is the Verve Free Toll activation: For 10days, Verve will give free toll passage from 10am to 10.10am. This activation is available to both Verve Card holders and non-Verve holders, reinforcing the brand’s key benefit as The Rewarding Way to Make Payments. This Verve toll-free access started on Friday, September 27, 2019, and lasted till Tuesday, October 8, 2019.

In addition to the free toll-gate pass, Verve cardholders who purchase at least N3,000 worth of petrol will be rewarded with free 5 litres at select Oando stations from 6 am to 8 pm every Friday. The reward is valid till November 8, 2019.

Also, every Saturday, for the next 10 weeks, 10 lucky Verve cardholders will be gifted with N10,000 prepaid card in 10 supermarkets. Saturday, September 28, 2019, was the first of such Saturdays. 10 lucky Verve cardholders won N10,000 prepaid card each at Spar supermarket, Ilupeju, Lagos. Opebi Spar SuperMarket Lagos comes next after this. As the Verve “train” continues to move across Spar Supermarkets, it will also reach Verve Card Holders in PortHarcourt, Abuja, Enugu, & Calabar.

Speaking on these activities, Cherry Eromosele, The Chief Group Marketing & Corporate Communication Ofiicer said, “We are celebrating our 10th anniversary and the role our customers play in this journey cannot be overemphasized.

“On behalf of Verve International, I would like to thank all our customers for believing in us and giving us the opportunity to serve them.

“Every time a customer brings out his/her Verve Card to pay for a transaction, it’s a statement of trust & loyalty. It is only right to give back to the very people who believed in us right from the get-go till date.

“That is why we will continue to roll out these and other reward schemes from time to time. Afterall, Verve is the rewarding way to make payments.”

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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FoodCourt Pauses Operations as Unpaid Salaries, Debt Mount

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By Adedapo Adesanya

FoodCourt, a Nigerian cloud kitchen startup backed by Y Combinator, has suspended operations after months of unpaid salaries and mounting debts to vendors triggered a staff strike and forced the company to halt customer orders, according to a report by TechCabal.

The publication reported that customers first noticed on March 4 that they could no longer place orders through the FoodCourt app after the company disabled ordering as kitchen workers, delivery personnel and branch staff embarked on strike over unpaid wages. The company also owed outstanding payments to vendors.

By April 19, FoodCourt had temporarily shut its last operating branch after suspending activities across its Lagos and Abuja locations while seeking fresh funding and restructuring the business, according to the report.

The company’s chief executive, Mr Henry Nneji, said the decision to pause operations was not caused by a single issue but by a combination of operational, organisational and working-capital challenges.

“It’s important to clarify that the decision to pause operations wasn’t driven by one single issue. We reached a point where it became clear that continuing to patch those issues while operating wasn’t the right long-term decision,” he said.

“The objective is to build a stronger business than the one that existed before the suspension. We fully intend to bring FoodCourt back,” he added in an emailed response.

The company acknowledged outstanding obligations to employees, vendors, riders and service providers, but declined to disclose the number of affected workers or the total amount owed. It said efforts were underway to resolve the liabilities as part of its restructuring process.

It was also reported that the startup’s financial difficulties worsened after expansion into additional locations increased operating costs, while its cloud kitchen model came under pressure from rising labour, logistics, food and marketing expenses.

Despite the shutdown, Mr Nneji said FoodCourt intends to relaunch after completing its restructuring, adding that the company believes demand for its products remains strong.

Founded in 2021 by Henry Nneji and Paul Adokiye Iruene, FoodCourt operates cloud kitchens under multiple virtual restaurant brands through its consumer app. According to TechCabal, the startup had previously disclosed raising $1.7 million, delivering more than one million meals and reaching $4.3 million in annual recurring revenue by the end of 2024.

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Chicken Republic Introduces Improved Smokey Jollof Recipe

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By Aduragbemi Omiyale

To further reinforce its commitment to continuous enhancement of customer experience through menu innovation and quality improvements, Chicken Republic, Nigeria’s leading quick-service restaurant brand and a flagship brand of Food Concepts Plc, has improved its Smokey Jollof recipe across restaurants nationwide.

As a customer-centric brand, Chicken Republic regularly evaluates consumer feedback, dining trends, and product performance to ensure its menu continues to deliver the quality and value to which customers have become accustomed.

The updated Smokey Jollof is part of this ongoing commitment to continuous improvement.

The refreshed recipe represents the latest evolution of one of the brand’s most popular offerings.

Developed with a focus on richer flavour, greater consistency and an even more satisfying eating experience, the improved Smokey Jollof reflects Chicken Republic’s dedication to meeting the evolving tastes and expectations of its customers.

“At Chicken Republic, our customers are at the heart of every decision we make. We are constantly listening, learning and looking for ways to improve the experience we deliver.

“The improved Smokey Jollof is a reflection of that commitment. We’ve refined the recipe to deliver an even richer, more enjoyable taste experience while maintaining the flavour profile our customers know and love,” the Managing Director of Food Concept, Mr Olumide Aniyikaiye, stated.

“Great brands evolve with their consumers. This update is not about changing what people love, but about making it even better.

“We are confident that customers will enjoy the improved recipe and appreciate the attention we continue to invest in delivering quality meals every day,” Mr Aniyokaiye added.

The improved Smokey Jollof is now available at Chicken Republic outlets nationwide, allowing customers to experience a more flavourful and consistent version of a fan-favourite menu item.

This latest enhancement underscores Chicken Republic’s broader commitment to innovation, quality and creating memorable meal experiences for customers across Nigeria.

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NAFDAC Busts N42m Expired Baby Wipes Warehouse

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By Adedapo Adesanya

The National Agency for Food and Drug Administration and Control (NAFDAC) said it has uncovered a warehouse stocked with expired baby wipes intended for illegal revalidation and sale to unsuspecting consumers.

In a statement shared on X (formerly known as Twitter) on Monday, the agency said the value of the products is estimated at N42 million.

The agency said during the operation, its officers discovered over 240 cartons of expired baby wipes that had already been revalidated and repackaged, alongside approximately 20,000 additional expired wipes, equivalent to 625 cartons, awaiting revalidation.

NAFDAC said one suspect was apprehended at the scene, while the warehouse was sealed and the products evacuated for further investigation.

“The distribution and use of expired baby wipes pose significant health risks, particularly to infants and young children, including skin irritation, skin infections, allergic reactions, worsening of eczema or dermatitis, and an increased risk of diaper rash due to the reduced effectiveness of preservatives that inhibit microbial growth.

“The seized products are valued at approximately N42 million.

“We reaffirm our commitment to protecting public health by preventing substandard and expired regulated products from re-entering the market.

“Members of the public are urged to remain vigilant and report suspicious activities involving regulated products to the nearest NAFDAC office or call 0800 1 623322,” it stated.

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