By Modupe Gbadeyanka
The race to have more adults in Nigeria into financial services is intensifying, especially with the efforts being made by one of the key players in the sector, Interswitch, through its arm, Quickteller.
The leading payments company in Africa created Quickteller Paypoint to deepen financial inclusion and it then employed the services of youths who work as Quickteller Paypoint agents to offer financial services to people and also earn income for themselves.
According to information made available by the firm, the total number of its agents has increased to more than 35,000 across the country and efforts are being made to expand the base.
These Quickteller Paypoint agents make it possible for customers to easily pay their bills, make cash deposits, cash withdrawals, airtime recharge, insurance services, and a lot more.
Recently, the company, to mark the Customer Service Week, celebrated the top 10 transacting agents from across four cities in Nigeria; Abuja, Lagos, Ibadan, and Port Harcourt. The agents were feted by representatives of Quickteller Paypoint at exclusive ceremonies held across these cities.
According to Quickteller, these agents are deserving of recognition because they are providing very crucial services within their communities. Especially during the general lockdown period, they remained reliable transaction touchpoints for their communities while banks and other financial institutions were closed.
With their services, families were able to send and receive money to and from their loved ones. And when the lockdown eased and people were still sceptical about going to crowded places such as banks, Electric Distribution Companies, etc. they remained a safe and convenient alternative.
The organisation said these agents truly epitomize the power of service as they were able to sustain their communities by enabling continued financial transactions, ensuring the already included remain included, the underserved better served while bringing the unbanked into the formal financial space thereby closing the financial inclusion gap.
Business Post reports that financial inclusion in Nigeria is yet to reach an enviable level, though there has been a significant improvement in the past years.
In a report by Global Findex, financial inclusion is on an upward trajectory, with about 1.2 billion adults globally having bank account since 2011.
Between 2014 and 2017, adults who had accounts with either a financial institution or through mobile money grew from 62 per cent to 69 per cent and in developing countries, the number rose from 54 per cent to 63 per cent.
In Nigeria, only 64 per cent of adults had access to financial services as of 2020, indicating that 38 million Nigerian adults or 36 per cent of the Nigerian population are yet to be financially included.
The federal government through the Central Bank of Nigeria (CBN), banks, fintechs and technology companies such as Interswitch are lending their weight to ensure that this population demographic are not entirely left out of the mix.
Dipo Olowookere 
Adedapo Adesanya