By Modupe Gbadeyanka
The Bank of Industry (BoI) has been awarded the ISO 9001:2015 certification by the DQS Management Systems Nigeria Limited.
Managing Director of the bank, Mr Kayode Pitan, during the official presentation of the certification to the BoI, said as part of our strategies to achieve its vision to become a leading development finance institution in Africa, operating under global best practices, management took a decision in 2014 to implement the ISO 9001:2008 Quality Management System.
According to him, “We went through a painstaking and rigorous process of reviewing, revamping and documenting our business processes, guided by the DQS Management Systems Nigeria Limited towards obtaining the certification in 2015.
“As at the time, we were the only Development Finance Institution in Nigeria with such a certification.
“As a strategy-focused organisation, the Bank of Industry keeps trying to re-invent and benchmark itself with global trends toward enhancing its service delivery profile to all its stakeholders.
“The ISO 9001:2008 Certification provided us with a world class platform to achieve this, as it is a business management tool which provides internationally recognized models for operating a quality management system.
“The certification, therefore, sent a strong message to our stakeholders that we take quality and customer service very seriously.
“Our zeal to sustain quality inspired our desire to upgrade our Quality Management Certification from the 9001:2008 version to the latest version, the 9001: 2015. Our success in obtaining the new certification is why we are all seated here today.”
Speaking further, he said this feat was made possible by the strict adherence to the Project Implementation Plan/Timetable and the provision of a regular update to management on progress of the implementation by the Management Representative of the project and his team.
Furthermore, he said this certification marks the beginning of a 3-Year QMS Cycle within which the organization is expected to maintain and continually improve its management system.
“Correspondingly, a Post- Implementation Framework has been developed to ensure that we maintain high standards and pass both the internal and external ISO audits as they take place within the cycle and beyond.
“It may interest you to know that the same team of dedicated and committed Internal Auditors who worked assiduously to ensure that the Bank attained the 9001:2008 QMS Certification are the same auditors who are behind this success,” he added.
Dipo Olowookere 
Aduragbemi Omiyale