COVID-19: Union Bank Unveils 24-Hour Toll-Free Customer Service Line

As part of proactive efforts to ease banking worries during the ongoing Coronavirus outbreak in Nigeria, foremost financial institution, Union Bank, has introduced a 24-hour toll-free Customer Service Line – 0800 700 7000.

The multi-lingual customer service line, which allows customers to call the Bank’s Contact Centre at no cost, was launched on Monday, March 30, 2020 as part of the bank’s efforts to ensure it provides seamless banking services as the country responds to the coronavirus outbreak.

Speaking on the new service, Mrs Lola Cardoso, Executive Director and Head of Retail and Digital Banking for Union Bank said, “While we navigate the new realities brought on by this global pandemic, our goal as a trusted partner to our customers is to ensure that they don’t have to worry about banking during this time.

“A toll-free number will allow our customers call us free of charge to resolve any banking issues they may have without worrying about cost. We believe this kind of support is crucial for our customers during this difficult period.”

Through Union Bank’s robust digital banking channels – UnionOnline, UnionMobile and the USSD code *826#, customers can continue to enjoy uninterrupted banking services round the clock, despite movement restrictions in certain Nigerian states owing to the COVID-19 outbreak.

The introduction of the new toll-free customer service line reaffirms Union Bank’s commitment to the provision of simpler, smarter banking services to its teeming customers.

Since the appointment of a new board of directors and executive management team in late 2012, Union Bank has seen a remarkable growth in the banking industry, especially since executing its transformation programme in 2014 aimed to re-establish it as a highly respected provider of quality financial services.

The lender currently offers a variety of banking services to both individual and corporate clients including current, savings and deposit account services, funds transfer, foreign currency domiciliation, loans, overdrafts, equipment leasing and trade finance.

Union Bank also offers its customers convenient electronic banking channels and products including Online Banking, Mobile Banking, Debit Cards, ATMs and POS Systems.