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Titan Trust Bank: 2 Years of Service with Power and Pride

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Titan Trust Bank Apapa

By Opeyemi Dabiri

On October 4, 2021, one of the fastest-growing financial service providers in Nigeria, Titan Trust Bank Limited, celebrated two years of its existence.

Established with a mission to take advantage of the identified gaps in the banking sector and address the unmet needs of the retail mass market, SMEs and corporates, Titan Trust Bank, has continued to provide seamless banking experience, accurate and relevant information to its customers.

The management team led by seasoned bankers, Mudassir Amray, the group managing director/CEO, and Adaeze Udensi, PhD, executive director, in the last two years, has been able to position the bank on an upward trajectory with many unprecedented innovations.

With management focused on innovation and a unique philosophy to create, preserve and satisfy its customers, Titan Trust Bank found itself in a fiercely competitive banking environment but it remained guided by passion, resilience, innovation and brand architecture that exuded quality service, performance and sheer excellence.

The lender has found its feet quickly on the floor of the Nigerian banking sector and recorded one of the highest increases in the number of customers. It remains committed to its customers and continues to search for new heights to attain in the Nigerian banking sector and that is why the bank is considered the fastest growing bank in Nigeria.

The Titan Trust Bank story is increasingly becoming a case study in corporate governance, leadership, vision and excellence.

Amid the bank’s audacity to dare and succeed, industry watchers have continued to marvel at the amazing rise of the lender since its inception and ask: how are they doing it? The answers may not be far from the fact that at the inception of the bank’s operations in October 2019, the management team drew up a holistic and integrated approach to business modernization, which has formed the foundation for the bank’s superior customer-centric experience.

The bank has continued to deliver exceptional banking services by making financial services easy and accessible to its teeming customers.

In its determination to take financial services to every household in order to drive effective inclusion and participation in the recovery and growth of Nigeria’s economy, Titan Trust Bank has invested substantially in technology and developed fully integrated service models that enable its customers to enjoy banking services through a wide range of channels.. The bank believes in innovation, creativity and the use of technology to enhance the lives of its customers while it also strives to ensure that its products and services are meeting the changing needs of its customers.

Recently, the lender launched and deployed the latest version of Oracle’s FCCM module, powering our AML/CFT infrastructure, used in over 120+ sites by top global banks. It has also invested in top-notch infrastructure for AML/KYC, as well as the Oracle Financial Services Analytical Application (OFSAA) to ensure rigorous analysis and measurement of its risk-performance objectives.

The bank’s digital platforms which include: the Titan Mobile Application, Titan Internet Banking platform and the Titan *922# Unstructured Supplementary Service Data (USSD) solution, are seamless, fast, reliable and easy to use. Aside from the regular features, its state-of-the-art mobile banking application – the TITAN mobile app has been upgraded with new features such as the generation of referral codes whilst opening accounts, transaction status information, receipt generation for previous transactions, as well as being able to carry out traditional mobile banking services.

In furtherance of its efforts to offer customers an endearing experience by extending its reach and offer seamless banking services across the country, the bank has also opened two more branches in strategic locations in Lagos with a skilled and professional relationship team dedicated to satisfying the banking needs of the people.

The two state-of-the-art branches located at 53, Allen Avenue, Ikeja, Lagos and 17, Burma Road, Apapa, Lagos, according to the bank, are in line with its quest to provide financial service to micro, small and medium scale enterprises within Lagos State. The new branches provide a full suite of banking products and services for retail and corporate banking clients.

In his comment at the launch of one of the new branches, Mr Amray, the bank’s CEO, noted that the launch represents a translation into the concrete reality of “our determination to live by our mission and keeping to our service promise to provide simple, reliable, and quick banking solutions to all our customers.”

The federal government through the Central Bank of Nigeria (CBN) also announced the appointment of the lender as one of the designated banks for the collection of the Nigeria export Supervision Scheme (NESS) levy, a feat industry watchers applauded as a strategic move. NESS levy is a statutory payment to the federal government, which is charged at 0.50 per cent of the export value. The apex bank collects the fees through designated banks on behalf of FG.

As part of its initiative to continuously support entrepreneurs in the country by providing financial and advisory services for the growth of their businesses, Titan Trust Bank in collaboration with the International Finance Corporation (IFC), launched an online platform to empower business owners with the knowledge to manage and grow their businesses amid the COVID-19 pandemic.

At the first edition of the programme held on the 18th of February 2020, participants gave positive testimonials on how relevant and rewarding they found the training.

During the training, participants numbering over 200 were taken through series of webinars by business and digital experts on how to use social media and online tools to transform businesses from the traditional space to an online digital marketplace, how to set up an online business, identifying the best ways to make product offerings available online and finding target market.

On its staff welfare, the bank has placed a premium on improving workplace culture towards making its employees happy and productive. In the past two years, the bank has launched several internal initiatives to enhance staff welfare to keep staff engaged together with an open-door approach to have every voice heard.

The bank understands that employees are the engine room required in making any organization work and if they are not treated right it is to the disadvantage of all. It believes that when its employees are treated right, they will always be in their best shape to keep delivering a superior customer experience.

Undoubtedly, the bank’s achievements in the last two years have not gone unnoticed even on the international stage.

The lender recently bagged two awards as the ‘Best New Commercial Banking Brand’ and ‘Fastest Growing Digital Banking Brand in Nigeria for the Year 2021’ at the 2021 annual United Kingdom-based Global Brands Magazine Awards. The bank clinched the coveted influential awards in less than two years of its commercial operations.

The bank also emerged ‘Best Trade Finance Provider in Nigeria for the year 2020’ by Global Finance Magazine World’s Best Trade Finance Providers Awards. The lender clinched the coveted influential international award previously won by only the first-tier banks in Nigeria in just 15 months of its commercial operations.

Going by the speed with which the bank is moving towards the top, one expects that in the next year it will become one of the most talked-about financial institutions in terms of delivery and impact on its customers.

Opeyemi Dabiri, a financial analyst, writes from Lagos, Nigeria.

Banking

Why Technology-Enabled Banking is a Multiplier for Nigeria’s 2036 Goal

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Henry Obiekea FairMoney

By Henry Obiekea

Nigeria is at a defining moment in 2026. After several years of bold macroeconomic adjustments, including foreign exchange unification and structural reforms, the country is moving from stabilization into expansion. With the Central Bank of Nigeria restoring confidence in the Naira and foreign reserves reaching a five-year high of over 45 billion dollars, the next phase of growth will be shaped by how effectively Nigerians can participate in the formal financial system.

Technology-enabled banking is playing a critical role in this transition. Commercial banks remain the backbone of the system, providing balance sheet strength, regulatory depth, and long-term capital essential for national development. Yet in a country of over 220 million people, physical access alone cannot deliver financial inclusion at scale.

Mobile-first and digitally delivered financial services are bridging this gap. By extending regulated banking beyond physical locations into everyday devices, licensed microfinance banks and other regulated institutions are bringing millions of Nigerians into the formal economy. This approach helped push formal financial inclusion to over 64 percent in 2025, ensuring the last mile is no longer excluded.

Achieving the Federal Government’s target of a one trillion dollar GDP by 2036 requires efficient capital flow. In the first quarter of 2025 alone, Nigeria recorded over 295 trillion naira in electronic payment transactions. Faster, secure financial infrastructure supports modern commerce, strengthens trade, and improves overall economic productivity.

Micro, small, and medium-scale enterprises, which contribute nearly 48 percent of GDP, are central to this growth. Technology-driven banking models are helping to close long-standing credit gaps. By responsibly using alternative data to assess risk, small-ticket working capital loans provide the “pocket capital” businesses need to grow. This builds a pipeline of enterprises that can mature into larger corporate clients within the broader banking ecosystem.

Digitally delivered financial services also strengthen public revenue mobilisation. Increased transaction transparency supports a broader tax net and contributes directly to government revenues through stamp duty, reinforcing fiscal sustainability.

This evolution is supported by a maturing regulatory environment. The Central Bank of Nigeria’s Open Banking framework, rolling out in phases from early 2026, ensures that all regulated institutions operate under consistent oversight. Secure data sharing standards mean customers’ financial histories can move with them across institutions, strengthening trust and accountability.

At FairMoney Microfinance Bank, we see this framework as a social contract. Knowing that deposits are protected by NDIC insurance and supported by clear dispute resolution mechanisms gives customers the confidence to participate actively in the economy.

The future of Nigerian banking is defined by structural harmony. Traditional banks provide depth and stability, while technology-enabled institutions provide reach, speed, and accessibility. Together, they turn financial access into economic resilience.

By working in alignment, we can ensure every Nigerian, from the Lagos professional to the rural trader, is equipped to contribute meaningfully to our shared one trillion dollar future.

Henry Obiekea is the Managing Director of FairMoney Microfinance Bank

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NDIC Pays Fresh N24.3bn to Defunct Heritage Bank Depositors

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Heritage Bank inputs supply to agro-processors

By Adedapo Adesanya

The Nigeria Deposit Insurance Corporation (NDIC) has declared the second liquidation dividend payment of N24.3 billion for depositors of the defunct Heritage Bank Limited.

The payment will be made to customers whose account balances exceeded the statutory insured limit of N5 million at the time the bank was closed on June 3, 2024.

This was disclosed in a statement signed by the Head of Communication and Public Affairs Department, Mrs Hawwau Gambo, noting that the new payment, eligible for uninsured depositors, will receive 5.2 Kobo per N1 on their outstanding balances, bringing the cumulative liquidation dividend to 14.4 Kobo per N1 when combined with the first tranche paid earlier.

According to the corporation, it first paid insured deposits of up to N5 million per depositor from its Deposit Insurance Fund, ensuring that small depositors had prompt access to their funds despite the bank’s failure.

NDIC said that in April 2025, it declared and paid a first liquidation dividend of N46.6 billion, equivalent to 9.2 kobo per N1, to depositors with balances above the insured limit, setting the stage for further recoveries as assets were realised.

This latest payout follows the revocation of Heritage Bank’s operating license by the Central Bank of Nigeria (CBN) on June 3, 2024, after which the NDIC was appointed as liquidator in line with the Banks and Other Financial Institutions Act (BOFIA) 2020 and the NDIC Act 2023.

According to the NDIC, the second liquidation dividend of N24.3 billion was made possible through sustained recovery of debts owed to the defunct bank, disposal of physical assets, and realisation of investments.

The corporation said the payment was effected in line with Section 72 of the NDIC Act 2023, which governs the distribution of liquidation proceeds.

The NDIC noted that these recoveries reflect ongoing efforts to maximise value from Heritage Bank’s assets, assuring depositors that the liquidation process remains active and focused on full reimbursement where possible.

The corporation disclosed that payments will be credited automatically to eligible depositors’ alternative bank accounts already captured in NDIC records using their Bank Verification Numbers (BVN).

Depositors who have received their insured deposits and the first liquidation dividend have been advised to check their accounts for confirmation of the latest payment, while those yet to receive any payout are encouraged to regularise their status.

For depositors without alternative bank accounts or BVNs, or those who have not claimed their insured deposits or first liquidation dividend, the NDIC advised them to visit the nearest NDIC office nationwide or submit an e-claim via the Corporation’s website for prompt processing.

It added that further liquidation dividends will be paid as more assets are realised and outstanding debts recovered.

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BVN Enrolments Stood at 67.8 million in 2025—NIBSS

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Bank Verification Number BVN Lite

By Adedapo Adesanya

The Nigeria Inter-Bank Settlement System (NIBSS) has disclosed that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025 from 63.5 million in the corresponding period of 2024.

In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.

According to the data, more than 4.3 million new BVNs were issued within the one-year period, underscoring the growing adoption of biometric identification as a prerequisite for accessing financial services in Nigeria.

NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.

The growth can largely be attributed to regulatory measures by the CBN, particularly the directive to restrict or freeze bank accounts without both a BVN and National Identification Number (NIN), which took effect from April 2024. The policy compelled many customers to regularise their biometric records to retain access to banking services.

Another major driver was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country. The programme has been widely regarded as a milestone in integrating the diaspora into Nigeria’s formal financial system.

A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.

However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.

It explained that this is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.

Business Post reports that BVN, launched in 2014, was introduced to establish a single, unique identity for every bank customer in Nigeria and to strengthen the overall financial system. By linking each customer’s biometric data to one verified number, it helps to curb financial fraud, identity theft, and impersonation, while improving customer identification and eliminating the practice of operating multiple bank accounts under different identities.

Beyond security, BVN improves oversight, reduces loan defaults, protects customers, and supports financial inclusion.

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