By Modupe Gbadeyanka
Minister of Industry, Trade and Investment, Mr Okechukwu Enelamah, has charged the Consumer Protection Council (CPC), Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) and the other agencies of government to buckle up by aligning “your processes to what the customers want through sustained rendition of services, automation and process improvement.”
Mr Enelamah gave this task on Thursday, September 28, 2017, at the headquarters of the Corporate Affairs Commission (CAC), when he unveiled the agency’s policy and certification, having gone through the audit process and being certified as NIS ISO 9001: 2015 compliant.
The Minister said the CAC was one of the agencies of his Ministry which have been impressive in the promptness and excellence with which they carry out their responsibilities to the public and directives issued from government.
He described the CAC’s Quality Management System recertification and compliance with NIS ISO 9001: 2015 for Registration and Regulation of Business, as “A major breakthrough for the country when we weigh the certification in international circle”, “especially now that we are talking of reforms in the way we give service and do business in the country.”
Represented by the Acting Permanent Secretary, who is also the Director of Policy, Planning, Research and Statistics of the Ministry, Mr Ochapa Ogenyi, the Minister commended the CAC for being committed to service delivery and high productivity.
He further challenged the commission to move towards sustenance of service excellence in the Nigerian business environment.
While commending the outgoing Registrar-General of the CAC, Mr Bello Mahmud, as well as the management and staff for a job well-done at attaining the ISO certification, Mr Enelamah described the new policy commitment which is also unveiled along with the new certification as “A real commitment, which is very huge to meet, to customers’ demand, challenges and complaints, all of the time.”
The Policy Document of the CAC states that the commission is “Committed to providing Prompt and Efficient Registration and Regulatory Service to the satisfaction of (our) valued customers” by ensuring compliance with the Company and Allied Matters Act (CAMA 1990-LFRN2004).
