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Aurora Mobile Unveils Omni-Channel AI Solutions at HKPC: GPTBots.ai Powers Enterprise Services from “Q&A” to Real Execution
The HKPC workshop showcased how GPTBots.ai and EngageLab combine enterprise AI Agents, secure workflow orchestration, and omni-channel engagement to turn customer interactions into real business actions.
Jointly organized by HKPC and Aurora Mobile’s flagship platform GPTBots.ai, the workshop was themed “AI Agents Driving Hong Kong’s Public and Enterprise Services: Deployment Practices, Key Technologies, and Real-World Cases.”
Hong Kong Accelerates AI Development
Tommy Lui, Chief Business Officer of GPTBots.ai, shared insights into Hong Kong’s latest AI policy roadmap, including:
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HK$100 Million AI Efficiency Fund (AIEEI): Allocated in the 2026-2027 Budget, to be distributed over three years to drive AI adoption across government and public institutions.
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100 Administrative Processes to Be AI-Enabled by 2026: A concrete target documented in Legislative Council papers.
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HK$3 Billion AI Subsidy Program: Focused on computing infrastructure and research capabilities.
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HK$50 Million Public AI Training Initiative: Jointly executed by Cyberport, Science Park, and HKPC, targeting 200+ events and reaching 50,000 participants.
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HK$1 Billion AI Research Institute: Expected to commence operations in the second half of 2026.
(Sources: 2026-2027 Budget, Legislative Council documents, and official announcements)
While the policy direction is clear, Tommy also highlighted a key challenge for enterprises: many organizations are still stuck at the “Q&A tool” stage—limited to answering FAQs and unable to integrate with business workflows or execute real tasks. Bridging the gap from “conversation” to “execution” requires more than just powerful models; it demands a robust, enterprise-grade technology foundation.
Security and Governance: Addressing Enterprise Concerns
As AI begins to access internal data, invoke system tools, and drive approval workflows, security and data governance become top priorities for management.
Rim Wang, AI Agent Engineering Lead at GPTBots.ai, outlined the enterprise-grade AI security framework, covering content moderation, data anonymization, role-based access control, human-in-the-loop mechanisms, and audit logging. These safeguards aren’t afterthoughts—they must be built into every stage, from data input to output.
“Without robust security controls, enterprises are naturally hesitant to deploy AI,” Rim explained. GPTBots.ai embeds a comprehensive security and governance framework at its core, transforming AI from a ‘black box’ into a highly controllable, auditable business tool.
Deployment Methodology: Diagnosis, Targeted Solutions, Continuous Validation
Jacky Li, another AI Agent Engineering Lead at GPTBots.ai, introduced the “Three-Stage Mapping Methodology”:
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Process Diagnosis: Identify high-frequency, rule-based, and value-quantifiable processes (such as customer service ticket classification, order review, data integration) as AI entry points.
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Capability Matching: Configure tool-based, knowledge-based, or multi-modal Agents according to task complexity.
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Validation and Iteration: Pilot with a single pain point, scale gradually after successful end-to-end execution, and evolve into a scalable “digital workforce” platform.
Jacky has validated this approach across manufacturing, cross-border commerce, and service sectors. He emphasized that the greatest challenge in AI deployment is not technology selection, but precisely identifying which business processes deserve AI automation.
Real-World Cases: Cross-Industry Implementation Logic
The most compelling segment featured real-world scenarios from four distinct industries:
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Financial Services — Automated Complex Customer Service Tickets:
A major bank deployed an AI Agent that accurately identifies customer intent and automatically invokes core banking systems, completing the full cycle of “intent recognition → data retrieval → rule matching → execution → feedback.” Human intervention is triggered only for exceptions, freeing frontline staff from repetitive queries and significantly reducing customer wait times. -
Real Estate — Omni-Channel Customer Data Integration:
A large real estate group built a unified customer data platform integrating WhatsApp, App Push, Email, and SMS. When a customer inquires about management fees via WhatsApp, the AI not only provides the amount but also proactively shares updates like “Your air conditioner repair from last month—has it been completed?” Service evolved from “answering on demand” to “proactive care.” -
Retail — Automated After-Sales Service Tickets:
A retail brand implemented an AI Agent that automatically generates service tickets, classifies issues, and triggers corresponding workflows. Result: after-sales processing time reduced by over 60%, with staff focusing exclusively on genuine exceptions. -
Social Services — Precision Resource Distribution:
A social service organization uses an AI Agent to identify requests, assess priority levels, and leverage omni-channel delivery to send notifications via the most appropriate channel—WhatsApp for social workers, SMS for service recipients, email for management—while automatically tracking progress. The organization transformed from “passive request handling” to “proactive precision delivery.”
The logic across all four scenarios is consistent: AI Agents handle “understanding and decision-making,” while omni-channel platforms manage “reach and execution.” This is Aurora Mobile’s core value proposition—connecting customer engagement, business processes, and AI execution to help enterprises transition from customer connection to AI-driven business action. EngageLab, as an AI-native customer engagement platform, provides unified customer data, reliable omni-channel delivery, and customer verification capabilities. GPTBots.ai, as an enterprise-grade AI Agent platform, delivers end-to-end AI capabilities from Agent building and knowledge management to security governance. Together, they complete the full cycle from “need identification” to “service delivery.”
Policy Support: Enabling SME Digital Transformation
Representatives from the Hong Kong Productivity Council also introduced government subsidy programs for enterprises. The “SME ReachOut” team helps small and medium-sized enterprises identify suitable government funding schemes, answer application questions, and provide free one-on-one consultations and form review services, encouraging SMEs to leverage government support for digital upgrades.
For details, visit: https://smereachout.hkpc.org/
For SMEs, the technology roadmap is becoming clearer, and policy support is falling into place. The critical question is: Who can fastest transform AI from “experimental” to “truly operational”?
Aurora Mobile: Defining Pain Points, Delivering Solutions
Aurora Mobile (NASDAQ: JG) is a platform technology company connecting customer engagement, business processes, and AI execution, dedicated to helping enterprises transition from customer connection to AI-driven business action. The company operates two core product lines: EngageLab, an AI-native customer engagement platform, and GPTBots.ai, an enterprise-grade AI Agent building platform.
EngageLab centers on AI Agents, unified customer data, and reliable omni-channel delivery to strengthen customer relationships. GPTBots.ai provides end-to-end AI capabilities spanning Agent building, knowledge management, workflow orchestration, and security governance. Together, they construct a complete value chain from “understanding needs” to “delivering services.”
In Hong Kong’s concentrated markets of finance, real estate, retail, and public services, Aurora Mobile is closely collaborating with industry clients to translate AI Agents from technical concepts into practical business process applications.
When AI transcends “answering questions” and truly begins “executing tasks,” the era of enterprise-grade AI officially begins.
Hashtag: #HKPC #AuroraMobile #EngageLab #GPTBots.ai #AIAgent #LiveDesk
https://www.aurora-mobile.com/
https://www.aurora-mobile.com/ or contact
ma*******@***********le.com.
About GPTBots.ai
GPTBots.ai is an enterprise-grade AI Agent building platform under Aurora Mobile, delivering end-to-end AI solutions covering Agent building, knowledge management, workflow orchestration, and security governance. It empowers enterprises to deploy AI Agents across customer service, knowledge retrieval, data analysis, and beyond.
For more information, please contact ma*******@*****ts.ai.
About EngageLab
EngageLab is an AI-native customer engagement platform under Aurora Mobile, built on AI Agents, unified customer data, and reliable omni-channel delivery. It integrates omni-channel communication, customer verification, marketing automation, and AI Agent capabilities to strengthen customer relationships. LiveDesk, its AI-driven omni-channel customer service platform, is powered by GPTBots.ai’s advanced AI capabilities.
For more information, please contact ma*******@*******ab.com.
Media OutReach
Escape to China’s Mysterious Guizhou and enjoy a cool 23°C summer retreat.
Link: Guizhou in July
In midsummer July, Malaysian travel operators and cultural tourism influencers visited Guizhou, China, a renowned summer retreat, as if stepping into another season. Known as the “Green Karst Kingdom” and a “Natural Air Conditioner,” Guizhou has a mountainous area coverage of 92.5% and an average summer temperature of just 23°C. Beyond its cool climate, Guizhou offers a hidden-gem experience where spectacular landscapes meet diverse cultures, leaving every visitor amazed.
Link: https://youtu.be/nL7ayiYqB-k?si=nfasDLnhaBIFgkqB
Spectacular Landscapes at Every Turn
From the lush peak forests of Wanfenglin to the magnificent Huangguoshu Waterfall; from the emerald waters of Xiaoqikong to the cloud-covered summit of Mount Fanjing; and to the world-record Huajiang Grand Canyon Bridge spanning a deep gorge, every landscape in Guizhou is worth a stop. A Malaysian travel influencer remarked, “Before departure, I had only heard that Guizhou was a summer retreat. After visiting, I realized the surprises go far beyond 23°C.”
Cultural Experiences Full of Surprises
Visitors can enter distinctive villages and try intangible cultural heritage crafts such as Miao embroidery and batik; gather around a long-table banquet to taste local specialties such as sour soup fish and spicy chicken; explore cool hidden landscapes within a World Natural Heritage site with children through waterfall play and paddleboarding; or venture deep into ancient caves for an underground adventure. From heritage crafts to nature exploration, Guizhou offers family-friendly experiences for everyone to enjoy.
A Spontaneous Trip Made Easy
This summer, reserve a ticket for Mysterious Guizhou, and begin your “summer escape plan.”
Explore more of Mysterious Guizhou: www.guizhoutravel.com
Hashtag: #Guizhou
The issuer is solely responsible for the content of this announcement.
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“Achievements of National Aerospace Endeavours” Thematic Exhibition Makes First Stop at Hong Kong Science Park
HKSTP Advances AI Industry with Tech Delegation at WAIC 2026
HONG KONG SAR – Media OutReach Newswire – 16 July 2026 – To celebrate the 105th anniversary of the founding of the Communist Party of China, Hong Kong Science and Technology Parks Corporation (HKSTP) today held the “Achievements of National Aerospace Endeavours” Thematic Exhibition Kick-off Ceremony cum Aerospace Experts Sharing Forum at Hong Kong Science Park, marking the opening of a seven-day roving exhibition.
At the first stop of the roving exhibition, Hong Kong Science Park will host the exhibition at the Atrium Link from today until 22 July 2026, showcasing the nation’s major achievements in aerospace development, as well as the participation and contributions of Hong Kong’s research community in aerospace technology, space robotics and deep space exploration. It aims to enhance public understanding of the nation’s development and foster a stronger sense of pride, while inspiring young people to develop an interest in innovation and technology (I&T) and aerospace.
The ceremony was officiated by Professor Sun Dong, Secretary for Innovation, Technology and Industry, together with Ms Cordelia Chung, Chairman of HKSTP, and Ms Connie Wong Wai-ching, Standing Committee Member of the National Committee of the Chinese People’s Political Consultative Conference (CPPCC), and Vice President of the Friends of Hong Kong Association, alongside other distinguished guests, witnessing a new milestone in the nation’s aerospace achievements.
Professor Sun Dong, Secretary for Innovation, Technology and Industry, said in his remarks: “The inspiring story of Dr Lai Ka-ying becoming Hong Kong’s first astronaut is a vivid example of Hong Kong’s participation in the nation’s major scientific and technological missions, and a fruitful achievement of the great practice of ‘one country, two systems.’ Hong Kong’s R&D teams have long participated in and made active contributions to the nation’s deep-space exploration missions. For example, a team from the Hong Kong University of Science and Technology independently developed the Multi-Spectral Imaging Carbon Observatory (MUSICO), Hong Kong’s first scientific payload on the national space station to monitor greenhouse gas. Recently, Dr Lai and two other astronauts completed the in-cabin assembly and testing and extravehicular installation of MUSICO, which can accurately monitor greenhouse gases across the mid- and low-latitude regions on the Earth, providing critical data for the nation’s carbon peaking and carbon neutrality strategies. As we embark on a new journey, we must leverage I&T to empower Hong Kong’s social development, enhance governance efficiency, and better integrate into and serve the nation’s development. We will also uphold the spirit of space exploration of perseverance in the face of challenges to accelerate the development of Hong Kong into an international I&T centre.”
Connecting Hong Kong’s Research Strength with National Aerospace Development
In recent years, the nation’s aerospace endeavours have continued to make breakthroughs in areas ranging from deep-space exploration and satellite technology to space science research, opening up new possibilities across multiple scientific disciplines.
Leveraging its world-class universities, outstanding research talent, internationalised innovation ecosystem, and the unique advantage of close ties with the Mainland, Hong Kong is actively contributing to the development of the nation’s aerospace technology.
The exhibition presents the development and landmark achievements of the nation’s aerospace endeavours. It also demonstrates how Hong Kong research teams apply artificial intelligence (AI), robotics, space science and engineering research to support space exploration and related technology applications. Through this exhibition, industry stakeholders and members of the public can gain a deeper understanding of the city’s research capabilities and I&T talent.
Ms Cordelia Chung, Chairman of HKSTP, said, “This year marks the beginning of the nation’s 15th Five-Year Plan, with aerospace technology identified as a key area in building the nation into a leading science and technology power. Dr Lai Ka-ying, Hong Kong’s first payload specialist, travelled into space aboard the Shenzhou-23 spacecraft, realising Hong Kong’s aerospace dream and demonstrating strong recognition of the city’s research capabilities and I&T talent. HKSTP is honoured to serve as the first stop of the ‘Achievements of National Aerospace Endeavours’ roving exhibition. Looking ahead, we will continue to bring together talent and foster interdisciplinary, cross-regional and cross-sector collaboration. By supporting frontier R&D in areas such as aerospace technology, we aim to provide a broader platform for Hong Kong’s research talent and contribute Hong Kong’s strengths to the nation’s aerospace endeavours and pursuit of greater technological self-reliance.”
Ms Connie Wong, Standing Committee Member of the National Committee for the Chinese People‘s Political Consultative Conference (CPPCC), and Vice-President of Friends of Hong Kong Association, shared in her speech: “We believe that the cultivation of young talent is indispensable to technological innovation. Based on this philosophy, Friends of Hong Kong Association co-organised the Achievements of National Aerospace Endeavours Thematic Exhibition, encouraging the next generation to pursue careers in science and innovation and to be contributors to the nation’s I&T endeavours.”
Three Experts Share Insights on Frontier Trends in Space Technology
An Aerospace Experts Sharing Forum was held alongside the kick-off ceremony. Moderated by The Honourable Mr Duncan Chiu, Legislative Council Member for the Technology & Innovation Functional Constituency, the forum brought together three aerospace and space technology experts from local universities and the InnoHK research and development platform:
- Professor SU Hui: Chair Professor of the Department of Civil and Environmental Engineering, Global STEM Professor, and Co-Director of the Institute for Space Science and Technology at The Hong Kong University of Science and Technology, and Founder of Stellerus Technology
- Professor GAO Yang: Director of the Center for Artificial Intelligence and Robotics for Space Sustainability, Co-Director of the Institute for Space Science and Technology at The Hong Kong University of Science and Technology, and Director of the Hong Kong Space Robotics and Energy Centre under InnoHK
- Professor WU Bo: Chang Xin Yu Professor of Space Science, Associate Director of the Research Centre for Deep Space Explorations at The Hong Kong Polytechnic University, and Associate Director of the InnoHK Hong Kong Centre for Space Robotics and Energy
Drawing on their respective areas of expertise, the three experts shared insights into the application of AI and robotics in space missions, key technologies involved in deep-space exploration, and the experience of Hong Kong research teams participating in national aerospace projects. They also explored space sustainability, the commercialisation of research outcomes and cross-regional collaboration, while encouraging young talent to pursue opportunities in aerospace technology.
HKSTP Leads Hong Kong Tech Firms to the World’s Largest AI Exhibition – WAIC 2026, Strengthening the AI Commercialisation Ecosystem
HKSTP has long supported the accelerated adoption of AI across industries to foster cross-sector collaboration and enhance productivity.
HKSTP, together with the Hong Kong Trade Development Council (HKTDC), Cyberport, and Hong Kong-Shenzhen Innovation and Technology Park Limited (HSITP), will lead a delegation of 18 Hong Kong tech companies to the 2026 World Artificial Intelligence Conference & High-Level Meeting on Global AI Governance (WAIC 2026). Taking place from 17 to 20 July at the Shanghai World Expo Exhibition and Convention Center, the delegation will showcase Hong Kong’s growing role as a global AI innovation hub and support the nation’s AI strategy. Six HKSTP park companies among the delegation will present solutions spanning humanoid robots, smart mobility, climate technology, AI agents, and generative AI.
Stellerus Technology Limited, founded by Professor SU Hui, leading the “MUSICO” (Multi-Spectral Imaging Carbon Observatory) project — Hong Kong’s first payload project deployed on the Tiangong Space Station — will present its latest AI-powered climate and meteorological solutions at WAIC 2026.
SUTPC Digital Technology (Hong Kong) Limited, a leading enterprise in the nation’s smart city and intelligent transport sectors, and NineRay Technology Limited, which specialises in the research, development and production of high-performance, productivity-oriented humanoid robotics, will also showcase their advanced solutions in the exhibition. By demonstrating how AI can empower business operations, urban governance and sustainable development, the Hong Kong delegation aims to promote human-AI collaboration and innovation.
“Achievements of National Aerospace Endeavours” Thematic Exhibition
Date: 16–22 July 2026
Venue: Atrium Link, Hong Kong Science Park
2026 World Artificial Intelligence Conference & High-Level Meeting on Global AI Governance (WAIC)
Date: 17–20 July 2026
Venue: Shanghai World Expo Exhibition and Convention Center, Shanghai, China
Hong Kong Pavilion: Booth E101, Hall 2
Appendix: WAIC 2026 – List of 6 HKSTP tech entities (in alphabetical order)
- JiHu GitLab Technology Limited
- KNQ Technology Limited
- NineRay Technology Limited
- Robocore Technology Limited
- Stellerus Technology Limited
- SUTPC Digital Technology (Hong Kong) Limited
Hashtag: #HKSTP
The issuer is solely responsible for the content of this announcement.
About Hong Kong Science and Technology Parks Corporation
Hong Kong Science and Technology Parks Corporation (HKSTP), established in 2001, has built a thriving innovation and technology (I&T) ecosystem in Hong Kong, supporting 13 unicorns, nurturing over 17,000 research talents, and hosting more than 2,400 technology companies from 26 countries and regions specializing in biomedicine, AI and robotics, fintech, and smart city development. HKSTP is dedicated to positioning Hong Kong as an international I&T hub.
To align with Hong Kong’s future development, HKSTP is committed to attracting and cultivating I&T talent, accelerating the commercialization of innovative outcomes, and providing comprehensive support for technology companies and professionals on their innovation journey. Its vibrant I&T ecosystem continues to grow, encompassing Hong Kong Science Park in Pak Shek Kok, InnoCentre in Kowloon Tong, and three InnoParks in Tai Po, Yuen Long, and Tseung Kwan O. These facilities drive advancements in applied technology, focusing on industries such as advanced manufacturing, micro- electronics, and biotechnology, steering Hong Kong toward new industrialization.
Hong Kong Science Park Shenzhen Branch, located in Futian, Shenzhen, leverages the strategic advantage of “support of the Motherland, connecting to the world.” It serves as a bridge for “bringing in and going global,” actively fostering cross-border I&T collaboration. The Shenzhen Branch supports global technology companies and professionals by providing research and collaboration spaces, with a focus on enterprises in seven key sectors: Medtech, big data and AI, robotics, new materials, microelectronics, fintech, and sustainable development.
HKSTP is dedicated to advancing Hong Kong’s I&T development by providing research infrastructure, startup and enterprise support services, professional investment and business expertise, fostering partnership networks, and attracting top talent. These efforts drive innovation as a new engine for economic growth for Hong Kong.
More information about HKSTP is available at
www.hkstp.org.
Media OutReach
2026 Hainan Island Carnival Sends a Global Summer Invitation
With the theme “Vibrant Free Trade Port, Charming Hainan Island,” this year’s carnival will present more than 50 distinctive events across the island, blending ocean thrills, rainforest wonders, millennia-old cultural heritage, signature cuisine, and dazzling nighttime light shows.
Unlike traditional island holiday models, this year’s carnival breaks free from the spatial limits of conventional scenic spots, introducing a brand-new concept of “the whole island as a carnival.” Four featured thematic segments debut with innovative offerings: water sports, joyful performances, gourmet flavors, and trendy shopping. Catering to outdoor adventurers, cultural enthusiasts, family travelers, and food lovers alike, the carnival offers a fully tailored vacation experience—ensuring every guest discovers their own unique island delight.
During the carnival, Hainan’s entire island will come alive in synergy, with highlights unfolding everywhere. In Sanya and Lingshui, romance by the sea sets the tone, with beach music festivals and island art exhibitions bringing to life a laid-back yet passionate summer atmosphere. In Wanning and Qionghai, the spotlight is on trendy outdoor pursuits, with surfing adventures and island cycling events taking center stage one after another. In the central rainforest region, the focus is on wellness and slow living. Activities such as rainforest trekking and immersive Li and Miao cultural experiences invite visitors to escape the bustle of the city and encounter the pristine beauty of nature. In Danzhou’s Haihua Island on the western coast, the grand carnival will conclude with a spectacular mass chorus carnival, bringing the entire celebration to a resounding finale.
Meanwhile, a grand culinary carnival unfolds across Hainan, with coastal specialty markets, Southeast Asian–style food streets, and rainforest-themed dining experiences spread throughout the island’s cities and counties. Fresh seafood, authentic local snacks, and a dazzling array of Southeast Asian flavors set the stage, while a starry beachside gala dinner—rich in atmosphere—brings together ocean views, gourmet cuisine, and live music for an immersive holiday experience.
For international visitors, Hainan continues to expand its openness: citizens of 86 countries enjoy visa-free entry with a 30-day stay, while international routes at Haikou and Sanya airports are steadily increasing, making the island directly accessible from many global destinations with efficient and convenient travel. To further enhance the inbound holiday experience, this year’s carnival upgrades exclusive benefits for international visitors, offering multilingual guided tours, exclusive discounted flight & hotel packages, and special duty-free promotions—delivering a wealth of benefits across the island.
The issuer is solely responsible for the content of this announcement.


