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CPA Australia Survey: Practical AI adoption and easier financing drive Taiwan SME confidence to a five year high
The survey found that 53 per cent of Taiwanese small businesses grew in 2025, slightly below the 57 per cent recorded in the previous survey. Looking ahead, business sentiment strengthened notably. In 2026, 63 per cent of respondents expect their business to grow, while confidence in the local economy also improved, with 61 per cent anticipating economic growth, the highest level recorded since Taiwan was first included in the survey in 2018.
Taiwan’s small and medium‑sized enterprises (SMEs) continue to play a vital role in creating new jobs. In 2025, 31 per cent of SMEs increasing staff numbers, while 44 per cent plan to hire additional employees in 2026.
With rising costs identified as the biggest challenge facing Taiwan’s SME in 2025, many businesses identified cost control as the most positive contributor to business performance last year.
Mr Elic Lam FCPA (Aust.), Honorary Taiwan Advisor at CPA Australia, said Taiwan’s economic fundamentals continue to support small business resilience, “Rising global demand for semiconductors and AI related chips continues to create opportunities for exporters and suppliers across Taiwan’s value chain,” Mr Lam said. “While geopolitical tensions and intensifying competition are adding uncertainty, government support measures for SMEs, including targeted subsidies and tax incentives, together with Taiwan’s resilient domestic demand, are helping to lift business confidence.”
Technology adoption, particularly artificial intelligence (AI), is becoming increasingly widespread among Taiwanese small businesses. The survey found that 33 per cent of small businesses identified AI as the technology they invested in most heavily invested in 2025, up from 29 per cent in the previous year.
Cyber risk among Taiwanese small businesses fell markedly. The share of small businesses reporting losses of time or money due to cyber incidents declined sharply from 59 per cent in 2024 to 27 per cent in 2025, reflecting stronger awareness and the uptake of basic protective measures across the sector.
However, the survey also indicates there is room to strengthen the returns from digital investment. Only 40 per cent of respondents reported that their technology investment in 2025 improved profitability, compared with the survey average of 56 per cent.
Mr Lam noted that Taiwan’s SME sector is undergoing a generational transition that is influencing technology adoption patterns, “Many SMEs in Taiwan are moving from first generation ownership to second or third generation leadership, and technology adoption remains cautious and practical,” he said. “The increase in AI investment reflects both external drivers, such as changing customer expectations and government policy support for digital transformation, as well as internal factors, including younger owners’ familiarity with AI tools and rising operating and staffing costs.”
“To improve profitability, SMEs should focus on applying digital solutions in areas with the greatest impact. For example, as rising costs were identified as the most negative factor affecting performance in 2025, investing in ready-to-use and AI enabled accounting or financial management tools can help reduce operating expenses and lift productivity.”
Access to finance is another notable finding. Financing conditions in Taiwan improved significantly in 2025, even as borrowing softened. Two-thirds of businesses (66 per cent) I said it was easy to access external finance, placing Taiwan among the top three surveyed markets and representing a sharp increase from 28 per cent in 2024. Looking ahead, financing conditions are expected to remain supportive, with 63 per cent anticipating easy access to finance in 2026.
Despite the marked improvement in financing conditions, demand for finance was more subdued. In 2025, 54 per cent of SMEs sought external finance, down from 72 per cent in 2024.
“The Taiwan government has expanded inclusive and guaranteed financing mechanisms to support SMEs, including higher guarantee ratios under the SME Credit Guarantee Fund and preferential loans offered through state affiliated banks,” Mr Lam said. “These measures have made bank financing more accessible for small businesses.”
“Even so, many SMEs remain cautious about taking on new debt. In a stable domestic environment, businesses can maintain steady growth, but external uncertainties drive them to take a prudent approach to borrowing. This aligns well with the government’s policy focus on gradual and resilient SME transformation rather than rapid, high risk expansion.”
Lam concluded, “To navigate international uncertainty and intensifying market competition, Taiwan’s small businesses should make better use of government policy support to upskill their workforce through AI adoption, foster innovation, and diversify export markets by strengthening online sales channels.”
The Asia Pacific Small Business Survey 2025–26 gathered views from 4,166 small businesses across 11 markets in the region, including Singapore, Chinese Mainland and Australia. The Taiwan survey sample comprised 311 small businesses.
Hashtag: #CPAAustralia
The issuer is solely responsible for the content of this announcement.
About CPA Australia
CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 176,000 members in over 100 countries and regions, including more than 22,500 members in Greater China. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes. A CPA is a Certified Practising Accountant. More at 
cpaaustralia.com.au
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PERSOL Unveils Unified Regional Outsourcing Brand to Drive Digital Transformation and Operational Excellence in Singapore
PERSOL Outsourcing will deliver tailored end-to-end solutions for today’s evolving business landscape
SINGAPORE – Media OutReach Newswire – 31 March 2026 – PERSOL, Asia Pacific’s leading HR solutions provider, today announced the official launch of PERSOL Outsourcing. This strategic rebranding brings together the collective strengths of P-Serv and EVO, creating a unified, future-ready outsourcing brand designed to help businesses navigate an increasingly complex and tech-driven market.
The rebranding of P-Serv and EVO as PERSOL Outsourcing marks a significant milestone in PERSOL APAC’s regional growth strategy. By combining three decades of operational stability with digital capabilities, PERSOL Outsourcing is positioned to deliver tailored end-to-end solutions that integrate People, Process, and Technology.
“The launch of PERSOL Outsourcing reflects our commitment to scaling smarter and innovating faster for our clients,” said Foo See Yang, Managing Director and Strategic Business Group Head, PERSOL APAC. “By unifying our business process design and technical expertise under one brand, we can deliver more comprehensive, scalable, and future-ready solutions to our clients in the region. The rebranding allows PERSOL APAC to better support clients’ evolving needs in areas such as digital transformation, workforce optimisation, and operational resilience.”
Tailored Solutions for an Increasingly Complex Landscape
PERSOL Outsourcing addresses the rising demand for agile delivery models in a regional Business Process Outsourcing (BPO) market that is expected to reach US$147.06 billion by 2032. As regional enterprises increasingly seek partners who can navigate this rapid growth through specialised domain expertise, PERSOL Outsourcing will focus on delivering solutions across three core pillars:
- Customer Experience: Supporting service delivery across all touchpoints, from customer service management to omnichannel contact centre operations and front-of-house operations.
- Corporate Services: Streamline complex shared service operations through a comprehensive suite of solutions including Human Resource Advisory, Finance, Marketing, and Compliance. Services include the management of intricate administrative, facility, and regulatory requirements based on organisational needs and growth trajectories.
- Technical: Driving digital transformation through engineering and IT infrastructure management. Capabilities span cloud operations, digital support, and platform management, leveraging AI implementation and automation to innovate and improve core business processes.
Effective immediately, P-Serv and EVO will operate under the PERSOL Outsourcing brand. The integration will allow clients to tap into an expanded suite of regional resources and digital innovations designed to drive greater operational efficiency.
For more information, please visit https://www.persoloutsourcing.com/.
Hashtag: #PERSOLOutsourcing
The issuer is solely responsible for the content of this announcement.
About PERSOL Outsourcing
PERSOL Outsourcing is a regional strategic partner delivering comprehensive outsourcing solutions that seamlessly integrates people, process, and technology. As a newly integrated brand following the rebranding of P-Serv and EVO, PERSOL Outsourcing unites three decades of operational excellence with deep domain expertise to drive agility and resilience for enterprises across Asia-Pacific.
About PERSOL APAC
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 140 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name – reflecting our bold vision for the future of work and our Group’s Vision: ‘Work and Smile’. Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
Media OutReach
PERSOL Introduces Unified Regional Outsourcing Brand to Boost Digital Transformation and Operational Excellence in Malaysia
PERSOL Outsourcing will deliver tailored end-to-end solutions for today’s evolving business landscape
KUALA LUMPUR, MALAYSIA – Media OutReach Newswire – 31 March 2026 – PERSOL, Asia Pacific’s leading HR solutions provider, today announced the official launch of PERSOL Outsourcing. This strategic rebranding brings together the collective strengths of P-Serv and EVO, creating a unified, future-ready outsourcing brand designed to help Malaysia businesses navigate an increasingly complex and tech-driven market.
The rebranding of P-Serv and EVO as PERSOL Outsourcing marks a significant milestone in PERSOL APAC’s regional growth strategy. By combining three decades of operational stability with digital capabilities, PERSOL Outsourcing is positioned to deliver tailored end-to-end solutions that integrate People, Process, and Technology.
“The transition to PERSOL Outsourcing is a natural evolution of our deep-rooted presence in Malaysia and the wider region,” said Brian Sim, Managing Director and Country Head of PERSOL Malaysia. “By unifying the specialised domain expertise of P-Serv and EVO, we are better positioned to help our clients navigate the evolving business and workforce landscape. Our clients will continue to work with the same expert teams they trust, but with the added benefit of unified regional scale and enhanced digital capabilities that drive long-term resilience and efficiency.”
Tailored Solutions for an Increasingly Complex Landscape
PERSOL Outsourcing addresses the rising demand for agile delivery models in a regional Business Process Outsourcing (BPO) market that is expected to reach US$147.06 billion by 2032. In Malaysia, Customer Experience BPO market generated US$1.43 billion in 2024 and is projected to grow at a CAGR of 12.5% by 2030. As local and regional enterprises increasingly seek partners who can navigate this rapid growth through specialised domain expertise, PERSOL Outsourcing will focus on delivering solutions across three core pillars:
- Customer Experience: Supporting service delivery across all touchpoints, from customer service management to omnichannel contact centre operations and front-of-house operations.
- Corporate Services: Streamline complex shared service operations through a comprehensive suite of solutions including Human Resource Advisory, Finance, Marketing, and Compliance. Services include the management of intricate administrative, facility, and regulatory requirements based on organisational needs and growth trajectories.
- Technical: Driving digital transformation through engineering and IT infrastructure management. Capabilities span cloud operations, digital support, and platform management, leveraging AI implementation and automation to innovate and improve core business processes.
Effective immediately, P-Serv and EVO will operate under the PERSOL Outsourcing brand. The integration will allow clients to tap into an expanded suite of regional resources and digital innovations designed to drive greater operational efficiency.
For more information, please visit https://www.persoloutsourcing.com/.
Hashtag: #PERSOLOutsourcing
The issuer is solely responsible for the content of this announcement.
About PERSOL Outsourcing
PERSOL Outsourcing is a regional strategic partner delivering comprehensive outsourcing solutions that seamlessly integrates people, process, and technology. As a newly integrated brand following the rebranding of P-Serv and EVO, PERSOL Outsourcing unites three decades of operational excellence with deep domain expertise to drive agility and resilience for enterprises across Asia-Pacific.
About PERSOL APAC
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 140 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name – reflecting our bold vision for the future of work and our Group’s Vision: ‘Work and Smile’. Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
Media OutReach
Maharlika Consortium Breaks Ground for PHP 2 Billlion Microgrid Investment Powering 12,000 Philippine Homes
Right Image:
Maharlika Consortium is a recognized leader in microgrid innovation, deploying best-in-class technology that includes advanced solar PV power, high-performance battery storage systems (BESS), intelligent hybrid generation, smart meters, and sophisticated distribution grids to deliver 24/7 clean, affordable, and reliable electricity to residential and commercial consumers.
Awarded following a competitive selection process by the Philippine government under the Qualified Third Party Programme (QTP) and the new Microgrid Service Provider (MGSP) Act, the approved microgrids will deploy a smart, clean, and modern utility-grade power infrastructure. The portfolio will initially deploy 7 MWp Solar PV, BESS totaling 8.0 MWh, efficient diesel capacity of 3.5 MW and a smart power distribution network of 225 km across the three provinces. This ambitious undertaking is expected to generate approximately 300 full-time jobs during the 10-12 month construction period, with 30 permanent positions for operations and maintenance (O&M) and additional part-time sub-contractors for ongoing maintenance works.
This significant milestone underscores the Philippine government’s intensified efforts to fast-track rural electrification projects. These initiatives are propelled through pathways such as the Certified Energy Project of National Significance (CEPNS) designation and inter-agency streamlining, consistent with the respective mandates and authorities of the concerned government agencies, a push acknowledged by President Ferdinand R. Marcos Jr., Energy Secretary Sharon S. Garin and ERC Chairperson Atty. Francis Saturnino C. Juan. Now facing a global oil crisis, more than ever, decentralized and hybrid power infrastructure is the country’s best strategy to increase its energy security. Such hybrid powered microgrids will reduce the burden on fuel subsidies by the government while ensuring business continuity in entire communities, because over 50-60 percent of the power is generated from locally available sunlight.
In Palawan, a province celebrated for its environmental efforts and home to the world-class pioneering Sabang microgrid, the news was warmly received by local leadership. “This program is about creating opportunities, improving lives, and building a brighter future for every San Vicentenian. As we lay the foundation today, we are not only building infrastructure—we are building hope.” said San Vicente Mayor Ramir R. Pablico.
Community leaders and indigenous representatives also expressed strong support for the project, highlighting its long-awaited impact on education, livelihoods, and cultural continuity. “We have been waiting a long time for this project because our community truly wants access to electricity. While I know some of our residents may face challenges in getting connected due to financial constraints, I am confident they will find ways, because they want their children to study well. Reliable lighting will help ensure better education for our community,” said Barangay Captain Alvin J. Marsi of Taburi. “We are grateful to our elders and the Indigenous Political Structure for their support through the entire approval process. Their consent reflects a shared aspiration to advance and develop their community,” said Dina C. Pascual, Municipal Indigenous Peoples Mandatory Representative (IPMR). “This project is very meaningful for us. I believe this is not only for our generation, but especially for the children. We hope that access to electricity will encourage our youth to stay, so they can continue to protect and uphold the rights of our indigenous community,” shared Ebredy Orok, an Indigenous community elder, who affirmed that the project has been granted a Free Prior Informed Consent (FPIC) through the National Commission on Indigenos Peoples (NCIP).
Her Excellency Ambassador Constance See of Singapore, who led key dignitaries during the ceremony, underscored the broader significance of the project, highlighting both its development impact and the strength of bilateral cooperation. “This is not just an energy project—it is a development project. Projects like this microgrid strengthen livelihoods, improve access to essential services, and demonstrate how Singapore and the Philippines can work together to deliver practical, lasting benefits for communities.”
Atem S. Ramsundersingh, CEO of WEnergy Global, the pioneering company in hybrid power systems and offgrid microgrids over past 14 years, highlighted the significant opportunity for financiers. “We invite financing institutions to join this movement as lenders, claim real, measurable SDG impact, and gain early access to an approximately US$7 billion off-grid infrastructure market in the Philippines. Our 24-site portfolio is diversified, de-risked, and shovel-ready, now also open for financing of 8 additional sites. We expect to apply for more offgrid microgrid sites in 2026 and beyond and invite national and international investors to join this mission.”
“These approvals and the subsequent groundbreaking validate our approach: building bankable, scaleable microgrids to empower the over 2 million Filipino households that remain unenergized,” added Quintin V. Pastrana, President of Maharlika Clean Power Holdings. “We are grateful to our partners who have sustained their patience and determination to secure the necessary approvals under this new regulatory framework and believe with this experience and more streamlined processes, we can bring in more private sector investment to support the government reach its 100% household energization target within the decade.”
With the groundbreaking successfully completed, construction is now officially underway. While development will proceed in phases, ensuring all DENR clearances, final local government unit permits, and compliance with remaining ERC requirements are meticulously secured, the Maharlika Consortium remains steadfast in its aim to have every community energized by Christmas 2026, bringing 24/7 power to households, schools, barangay health stations, and micro, small, and medium enterprises. These decentralized power infrastructure systems are also opening up opportunities for owners and operators of micro and containerized data centers to co-locate with this decentralized set up and the use of clean energy sources.
Backed by the ERC, DOE and DENR, and with vital support from governors, mayors and barangays clearing rights-of-way and permits, this program marks a decisive shift in how rural electrification gets done in the Philippines: faster, accountable and designed for impact. The Maharlika Consortium is matching that public resolve with WEnergy Global driving disciplined execution, engineering with suppliers and local contractors to deliver fit-for-island components and climate-resilient power networks that withstand typhoons, floods and earthquakes. The objective is specific and measurable: close the energy-poverty gap in our host communities, unlock local jobs and services, and deliver lifetime reliability and value for money.
Hashtag: #MaharlikaConsortium #WEnergy
The issuer is solely responsible for the content of this announcement.
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