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Doctor-patient trust is key to unlocking AI’s potential to improve healthcare in Australia, finds Philips’ Future Health Index Report
- Two-thirds (66%) of Australians welcome technology for improved care, but more than half (53%) are concerned it will mean less face time with their doctor.
- Three in four (74%) Australian healthcare professionals report losing clinical time due to incomplete or inaccessible patient data, with one fifth of these (19%) losing over 45 minutes per shift, amounting to 23 full days lost per year.
- Australians are less optimistic about AI in healthcare (43%) compared to their healthcare providers (85%), highlighting a critical trust gap.
SYDNEY, AUSTRALIA – Media OutReach Newswire – 6 August 2025 – Royal Philips (NYSE: PHG, AEX: PHIA), a global leader in health technology, today released the Australian findings of its 10th edition of the Future Health Index 2025 report: Building trust in healthcare AI. For the first time, the report includes the perspectives of more than 1,000 Australian patients alongside their healthcare professionals, revealing a clear directive: Australians will embrace AI in healthcare, but only if it enhances, rather than replaces, the vital doctor-patient relationship.
Whilst patients and providers see the potential for AI to address major challenges such as care delays and staff burnout, they believe its primary role should be to empower clinicians, allowing for more meaningful, human-centric care.
“This 10th edition of the Future Health Index gives us the clearest picture yet of what Australians want for their healthcare: technology must serve the human connection”, said Shehaan Fernando, interim Managing Director of Philips Australia and New Zealand. “For patients, building trust is as important as building technology. At Philips, we are committed to a human-centric vision for AI that empowers clinicians and strengthens the doctor-patient relationship that Australians value”.
Patients welcome tech, but protect personal relationships
The report uncovers a key tension in Australian attitudes towards technology. Whilst a majority (66%) of Australians welcome new technology if it improves the quality of their care, more than half (53%) express concern that it could lead to less direct interaction with their doctors.
This desire for human connection is amplified by Australia’s long-standing reliance on GP services as the foundation of the healthcare system. The findings suggest patients see AI’s ideal role as a powerful support tool that handles administrative tasks, streamlines data access, and ultimately frees up GPs to engage in more in-depth, meaningful consultations. In Australia, three in four healthcare professionals (74%) report losing clinical time due to incomplete or inaccessible patient data, with one fifth of these (19%) losing more than 45 minutes per shift – adding up to 23 full days lost per healthcare professional each year[1]. AI’s ability to manage and streamline patient data holds the key to reclaiming this time, allowing healthcare professionals to dedicate more focus to direct patient care.
Doctors as trusted guides to AI
When it comes to navigating the complexities of AI, Australians place their trust in their healthcare professionals. 79% of Australians would be most comfortable receiving information about AI in their care from their doctor, surpassing news outlets (48%) and social media (31%). This underscores the indispensable role of clinicians in guiding public acceptance and integration of AI.
However, the report also notes that healthcare professionals themselves have questions, with 77% concerned or unclear about liability for AI errors. Australians are less optimistic about AI’s benefits (43%) compared to their healthcare providers (84%), highlighting a critical trust gap.
“As clinicians, we see the incredible potential for AI to help us diagnose earlier and create more personalised treatment plans”, said Dr Tim Bowles, Head of Department – HIVE (Health in a Virtual Environment), at East Metropolitan Health Service (EMHS) in Western Australia. “AI can empower us to spend less time on administration and more time with our patients, ensuring technology elevates, rather than diminishes, the human element of care”.
Philips‘ Commitment: Driving Human-Centred Innovation
Philips’ expertise in virtual hospital services and clinical command centres aligns with EMHS’s efforts to improve patient-centred care and proactively detect the risk of patient deterioration. This collaboration, featuring the HIVE program and the deployment of a Clinical Command Centre solution leveraging machine learning and predictive analytics, has demonstrated significant patient outcomes.
“By integrating AI into our clinical workflows, we’ve been able to detect patient deterioration earlier, intervene faster, and ultimately deliver safer, more effective care. AI has become a vital tool in supporting our clinicians and improving outcomes when and where it matters most.”
— Adam Lloyd, Area Director Community & Virtual Care East Metropolitan Health Service
Data indicates the Clinical Command Centre has led to a 26% reduction in patient mortality[2], a 30% reduction in length of stay[3], and has helped 15% of patients be discharged home faster[4]. Furthermore, the program facilitated over 10,000 clinical interactions over a 12-month period, with 10% being for urgent or life-threatening reasons, and 64% of all interactions occurring after hours or on weekends. By integrating technology seamlessly into clinical workflows, Philips helps to augment the skills of healthcare professionals and improve patient care when it’s needed most.
“Our long-term vision is to deliver responsible, human-centric AI that addresses the real-world challenges of patients and providers”, said Shehaan Fernando, interim Managing Director of Philips Australia and New Zealand. “By partnering with the medical community, we can ensure that innovation builds trust, improves outcomes, and supports a future of providing better care for more people”.
For more information, or to download the full FHI 2025 Australia report, visit www.philips.com/futurehealthindex-2025.
Hashtag: #Philips
The issuer is solely responsible for the content of this announcement.
Royal Philips
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people’s health and well-being through meaningful innovation. Philips‘ patient- and people-centric innovation leverages advanced technology and deep clinical and consumer insights to deliver personal health solutions for consumers and professional health solutions for healthcare providers and their patients in the hospital and the home. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2024 sales of EUR 18.2 billion and employs approximately 70,000 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter.
About the Future Health Index
The Future Health Index is commissioned by Philips. In its 10th edition, the Future Health Index 2025 investigates how innovative technologies, particularly AI, can empower healthcare professionals to deliver better care for more people. Two quantitative surveys were carried out among more than 1,900 healthcare professionals and more than 16,000 patients in 16 countries. The surveys were conducted from December 2024 to April 2025. For more information, or to download the full FHI 2025 Global Report, visit www.philips.com/futurehealthindex-2025.
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SkinLab The Medical Spa Recognised at the 2026 Singapore Retailers Association Awards (SRA) for Excellence in Beauty and Cosmetics
For SkinLab, this reflects two decades of building a holistic beauty ecosystem spanning medical aesthetics, skin health, and wellness, under Dr Kelvin Chua, Senior Medical Director and Founder of SL Aesthetic Group. Treatments are personally developed by Dr Chua to address different skin concerns, such as acne, pigmentation, sensitivity, rosacea, dryness, and ageing. The medical spa also offers a range of skincare products formulated for Singapore’s humid climate and to support long-term skin health.
With 10 outlets islandwide, SkinLab has cared for more than 100,000 customers through this model of doctor-designed care. As no two skin conditions present the same way, each treatment can be customised to individual needs and preferences.
SkinLab has also been recognised by Harper’s BAZAAR, HerWorld, and Singapore Women’s Weekly for treatments targeting deep hydration, rejuvenation, and complexion correction. Behind these treatment outcomes are medical-grade technologies, including the LDM Triple, a triple-frequency ultrasound that targets multiple skin depths simultaneously; FDA-approved Lumenis M22 IPL system for photorejuvenation and pigmentation; Onda Pro with Coolwaves™ technology for body contouring; and the globally-recognised HydraFacial.
The medical spa continuously invests in technology that improves the customer experience, including using AI-assisted skin analysis to support consultations alongside chatbot-based scheduling to reduce waiting time and streamline appointment bookings.
SkinLab’s commitment to holistic care extends beyond treatment sessions, promoting skin health literacy educational content and workshops with doctors from sister brand SL Aesthetic Clinic.
“This award is a valuable milestone that reflects how far SkinLab The Medical Spa has grown as a brand,” says Dr Chua. “From the very start, our brand was designed with the customer at the centre, and that principle continues to guide every treatment developed and every experience delivered moving forward. The brand remains committed to advancing medical-led facial treatments that address a wide range of skin concerns more effectively.”
Looking ahead, SkinLab The Medical Spa remains committed to advancing its medical-led approach to skin health, continuing to explore and adopt clinically validated technologies to deliver more individualised care while reinforcing its commitment to clinical excellence across all its outlets.
To learn more, visit: www.skinlabmedspa.com
Hashtag: #SkinLabTheMedicalSpa #SLAestheticGroup #SingaporeRetailersAssociation
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About SkinLab The Medical Spa
SkinLab The Medical Spa brings together the attentive, understated service of a world-class spa with medically grounded aesthetic science. As the dedicated medical spa brand of SL Aesthetic Group, SkinLab focuses on non-invasive facial treatments for acne, pigmentation, sensitive skin, and overall skin rejuvenation, delivering evidence-based care that supports long-term skin health.
Founded in the 2000s, SL Aesthetic Group is a healthcare and aesthetics group specialising in skin and hair health, women’s wellness, and holistic medicine. Its portfolio includes SL Aesthetic Clinic, a doctor-led medical aesthetics practice; SkinLab The Medical Spa; TrichoLab, a specialist hair and scalp centre; PROLOGUE, a women’s wellness and lifestyle medical clinic; and Euphie Skin Solutions in Malaysia. Across its network of clinics and outlets, the Group offers a comprehensive range of FDA-approved aesthetic and medical treatments, all supervised by trained and certified healthcare professionals holding Certificates of Competency (COC) recognised by the Aesthetic Practice Oversight Committee (APOC).
SkinLab The Medical Spa operates 10 locations across Singapore, including its flagship medical spa at Wheelock Place, while SL Aesthetic Group has a network of more than 20 clinics and outlets across Singapore and Malaysia.
The launch ceremony was attended by Mr. Do Quang Thai, First Secretary of the Embassy of the Socialist Republic of Vietnam in the Kingdom of Denmark, together with representatives from leading Danish organizations, including 3F, Dansk Erhverv, DPT and Carnegie Investment Bank, alongside strategic partners and industry stakeholders from the transport, technology, energy, finance and infrastructure sectors.
As one of the world’s leading cities in sustainable urban mobility, Copenhagen was chosen as Green SM’s first European market. Here, the company aims to complement the city’s existing transport network by offering another reliable, fully electric mobility option for residents and visitors alike.
In Denmark, the company operates a fully electric fleet of VinFast VF 6 and VF 8 vehicles, serving a wide range of everyday urban travel needs. Unlike many ride-hailing platforms that primarily connect passengers with independent drivers, Green SM directly owns and manages its fleet and oversees driver operations to help ensure consistent service quality and customer experience. During the initial phase of operations, Green SM will focus on establishing a reliable local operation, ensuring full compliance with Danish regulations, and continuously improving its service based on feedback from customers, drivers, and other stakeholders.
Delivering a safe, professional, and consistent customer experience begins with Green SM’s drivers. Before serving customers, every driver completes comprehensive training in road safety, customer service, operating procedures, and electric vehicle operation. Together with ongoing training and a robust local operations system, this helps ensure every journey reflects the high standards Green SM is committed to delivering.
Customers can book rides through the Green SM app, available on the App Store and Google Play. Fares are displayed before each trip is confirmed, and electronic receipts are issued automatically at the end of every journey. To mark its launch in Copenhagen, Green SM is offering new customers five (5) vouchers worth 25% off each trip, up to a maximum discount of 100 DKK per ride throughout the Grand Launch period from July 30 to September 30, 2026.
Richard Nabil Chahine, CEO of Green SM Europe, said: “Cities shape the future of mobility long before companies do. Copenhagen is one of those cities. That is why beginning our European journey here carries special meaning for Green SM. We come with deep respect for the standards already established here, drawing on what we have learned from serving millions of journeys across Asia. Our ambition is simple: to become a trusted mobility partner by delivering safe, professional and fully electric journeys that people can rely on every day. If we earn that trust, growth will naturally follow.”
Green SM’s expansion into Europe reflects the company’s long-term approach to international growth. Rather than prioritising rapid expansion, Green SM focuses on building well-structured local operations, adapting its services to local market needs, and earning trust through consistently reliable service.
With its fully electric fleet and low-emission operating model, Green SM hopes to contribute to Denmark’s long-standing ambitions for more sustainable mobility while providing another practical transport choice for everyday journeys.
Founded in Vietnam in 2023, Green SM currently operates in Vietnam, Laos, Indonesia, the Philippines, India and Kazakhstan. Through its fully electric fleet, technology platform and consistent operating standards, the company is steadily expanding internationally while adapting its services to local market needs.
Hashtag: #GreenSM
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The collaboration marks a significant moment for Taiwan’s international media presence, as the completion of Gaudí’s vision draws global attention to one of the world’s most visited cultural landmarks. NHK has documented the construction of the Sagrada Família for decades, building a relationship of trust with the basilica’s team that enabled joint coverage.
TVBS crews filmed in areas rarely accessible to media, including the crypt where Gaudí is buried, architectural workshops, and key structural sections of the basilica. The team conducted interviews with architects and experts involved in the project during preparations for the inauguration ceremony. Construction on the church began in 1882, one year before Gaudí took over as chief architect.
Taiwanese actress Lin Chi-ling joined the reporting team in Barcelona as a cultural ambassador for the project. Lin met with architects and experts to explore the basilica through the perspectives of architecture, aesthetics, and cultural heritage. Her involvement added a cultural dimension to the coverage beyond conventional architectural reporting.
The coverage brought together partners from Taiwan’s technology and financial sectors. HTC, through its VIVE Arts initiative, contributed its immersive experience “Gaudí, the Atelier of the Divine.” The virtual reality program allows audiences to explore Gaudí’s architectural world in new ways, transcending geographical and physical boundaries.
TS Financial Holding Co., Ltd., which has long supported arts and cultural exchange, sponsored the live broadcast. The company cited values of integrity, innovation, and sustainability in joining the project. The cross-sector collaboration extended Taiwan’s cultural advocacy onto the international stage, connecting the 144-year architectural endeavor to audiences in Taiwan and Chinese-speaking communities worldwide.
TVBS integrated AI-powered real-time translation technology throughout the live coverage, facilitating multilingual communication across international production teams. The project showcased Taiwan’s ability to connect industries and communities across borders. TVBS, NHK, HTC, and TS Financial Holding Co., Ltd., together documented a defining milestone in the Sagrada Família’s history.
Hashtag: #TVBS
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