Media OutReach
This Winter, ‘Gift Yourself Extraordinary’ – at Galaxy Macau – and Discover the Luxury Resort’s Biggest Winter Edition Ever
Step into Galaxy Macau to enjoy magical precinct-wide experiences this Winter, unwrapping dazzling seasonal shopping rewards and lucky draws, tasty dining and glittering entertainment as the season of self-reward and gifting comes to life at Asia’s award-winning luxury resort.
MACAU SAR – Media OutReach Newswire – 5 December 2025 – Galaxy Macau Integrated Resort proudly unveils its spectacular “Gift Yourself Extraordinary” Winter extravaganza, ushering in a season of self-reward, togetherness, and gifting. The award-wining luxury resort has been transformed into a snow-filled wonderland of magical interactive installations, bespoke winter experiences, indulgent dining and exciting shopping offers, elevated by exhilarating live entertainment as the year draws to a close in a crescendo of glorious gifting.
Guests are invited to embark on a whimsical journey with a cast of lovable characters, uncovering hidden treasures across the resort with an even more rewarding experience at Galaxy Promenade inviting guests who shop MOP8,000 or more to join the lucky draw at the giant gacha machine while capturing their glamorous moments at Promenade Central.
At the heart of this celebration are Galaxy’s delightful winter mascots – “The Festive Five” – each symbolising Galaxy Macau’s five unique pillars: premium dining, award-winning luxury accommodations, exquisite shopping, spectacular performances and spellbinding entertainment.
Standout shopping rewards to ‘Gift Yourself Extraordinary’
This season, festive shopping rewards take centre stage and from December 18 to January 4, spend of MOP20,000 or more at Galaxy Promenade’s stores to enjoy shopping and dining rebates of up to 7%. In addition, payments by UnionPay can enjoy a host of additional rewards. Spend MOP8,000 or more for a chance to win instant prizes in the lucky draw and capture stylish moments at Promenade Central to redeem a limited-edition “Giftie” charm featuring one of the adorable characters from The Festive Five; adding surprise touches to every holiday shopping journey.
Exquisite objects feature in each Galaxy Promenade store front, as exceptional gifts come to life for a festive season shopping experience like no other. Home to a curated collection of the world’s finest brands, Galaxy Promenade has recently welcomed the largest lululemon store in Hong Kong and Macau, in addition to Promenade Central’s new Italian shopping district featuring Italian high jeweller Buccellati.
TOD’S Winter Holidays Pop-up at Pearl Lobby lends Italian artisanal heritage to the mix, with après ski elegance and ski-inspired fun. Guests can explore exclusive holiday designs, immersive experiences, and refined craftsmanship, further cementing Galaxy Macau’s place as Macau’s ultimate destination for experiential luxury retail.
Galaxy Macau Transforms into a Snowy Wonderland
At the Jade Lobby a unique centrepiece seamlessly blends a shimmering Christmas tree with a snow globe design to create an enchanting festive icon. At joyful moments, the installation comes to life with a dazzling display of light, snow flurry and sound, choreographed to Christmas melodies. Inside the globe, a picturesque Christmas Village scene radiates, with a twirling display of The Festive Five inviting guests to pause and immerse themselves in the magic of the season.
Across the resort, festive splendour abounds. While Galaxy Promenade sparkles with glittering snow-filled fun around every corner, the Diamond Lobby welcomes visitors with a resplendent golden winter cascade and a specially choreographed Christmas-themed Diamond Show, set to a magical soundtrack of orchestral sleigh bells. Meanwhile, in the Pearl Lobby, the Bubble Lift carries The Festive Five off on a magical journey, adding yet another layer of wonder to this celebration of the joys of gifting.
For unforgettable photo moments, at Promenade Central a spectacular Christmas bauble-shaped dome features cutting-edge AR technology that brings a mesmerising snowfall to life, perfect for capturing the festive spirit. This exclusive experience is available to guests presenting shopping or dining receipts of MOP500 or more, a ticket to a Galaxy Arena, G Box or Broadway Theatre show, or a key card with key card holder from any of Galaxy Macau’s nine luxury hotels.
Across the Galaxy Macau luxury resort, festive elegance reigns supreme with opulent Christmas trees, shimmering light installations, and whimsical pop-up experiences. Seasonal shopping rewards, exciting lucky draws and exclusive promotions add even more sparkle, ensuring every visit is filled with the wonder of gifting surprises and extraordinary experiences.
Electric Vibes Heat Up Winter
The celebrations warm winter with a line-up of spectacular live performances. Galaxy Arena will host the “2025 iQIYI Scream Night” on December 6, featuring a glittering array of stars, followed by the JSTV “Crush of Music” Music Festival on January 2 to ring in 2026 in grand style. Broadway Theatre welcomes Hong Kong singer-songwriter Gareth.T from December 5–7 and legendary French pianist Richard Clayderman on December 13. The Galaxy Auditorium will also stage an unforgettable evening on December 28 with “Galaxy Music Gala: Sumi Jo – Mad for Love,” starring the iconic South Korean soprano and one of the best-selling classical artists in the world, to welcome the New Year with a joyous symphony.
Celebrate the New Year in spectacular style with a trio of vibrant countdown parties at Galaxy Macau. At the world’s first speakeasy Long Bar, festive cocktails and glamorous vinyl DJ vibes abound. Meanwhile, Andaz Macau sets the stage with Portuguese-Macanese flair, wooden archways, azulejo tiles, and electrifying live sets by DJ Kriel, ensuring a night of rhythm, flavour, and festive exhuberance to dance into 2026. The Ritz-Carlton Bar & Lounge presents “Countdown to Cabaret”, welcoming the new year with a glittering gold theme. Further details are available at www.galaxymacau.com/offers/dining/glamorous-countdown-parties-2025/?noRedirect=1
Galaxy Macau Unveils a Haven of Seasonal Gastronomy
Celebrate the magic of winter with indulgent Christmas and New Year delights across over 15 dining destinations for a selection of the best of Galaxy Macau’s premium gastronomic offerings. From festive afternoon tea sets and succulent festive roasts to lavish buffets, indulgent Asian specialties, and warming winter cocktails, there’s something to satisfy every palate. Details are available at www.galaxymacau.com/offers/dining/gift-yourself-extraordinary-gastronomic-journey/
This winter, Galaxy Macau, StarWorld hotel and Broadway Macau offer warming winter specialties to share, including a total of 99 different hot pots and casseroles! In addition, Taste of Asia welcomes Burger Mania, a new home for delicious smash burgers, signature curly fries and refreshing sodas, only at Galaxy Macau. Meanwhile at Bangkok Bites and Macau Bites tasty local snacks are on offer, with comfort food favourites at Bowl of Wealth Congee & Noodles for authentic staples.
Immersive Warming Winter Spa Rituals
Immerse in two spa therapies inspired by traditional wisdom and natural energy for festive serenity, spiritual balance, warmth and tranquillity. From now until December 31, Galaxy Macau presents a collection of seasonal wellness therapies as the perfect antidote to the busy festivities.
Chinese Meridian Therapy and Bamboo Warmth Massage at Banyan Tree Spa Macau offer 90-minute rituals, with the former restoring harmony by stimulating acupressure points and enhancing the flow of Qi, and the latter melting away fatigue and muscular tightness by gliding warm bamboo rods. Each is priced at MOP2,100++ and a 30-minute extension is available at an additional MOP580++.
At The Ritz-Carlton Spa, Macau Winter Wonderland Spa Journey warms and exfoliates with a gingerbread body polish, followed by a calming ESPA aromatherapy massage, complete with access to the aroma steam room, vitality pool, and relaxation lounge for festive bliss. This 90-minute ritual is priced at MOP1,800++ per person.
This winter, Galaxy Macau transforms into Asia’s most spellbinding glittering stage for unforgettable experiences – where World Class Asian Heart service makes every interaction this winter a gift, and every moment extraordinary.
For more information and news about Galaxy Macau, please visit www.galaxymacau.com.
Winter Fun on Ice at Lai Chi Vun Shipyards
Galaxy Entertainment Group (GEG) is proud to announce “Galaxy Entertainment Lai Chi Vun Shipyards Ice Skating Carnival”, held at Lai Chi Vun Shipyards, a tourism and cultural project curated in association with the Macao SAR Government, as part of GEG’s corporate social responsibility efforts to diversify Macau’s economy and tourism offerings to local and international visitors alike.
Featuring a 28-metre-long ice-skating rink, social-media-popular festive installations and eight booths offering unique retail items and signature local Macanese snacks, the Carnival will be open every weekend between December 24, 2025 and January 25, 2026, in addition to December 24-25, 31 and January 1. Entry is free of charge.
Celebrations in Style at StarWorld Hotel
The joy of winter continues at StarWorld Hotel. This festive season, StarWorld Hotel offers guests an elegant setting for celebrations and gatherings. From intimate moments shared with friends and loved ones to vibrant countdown parties, the hotel promises indulgence and thrilling festive excitement. Guests can immerse themselves in the holiday spirit with Michelin-starred dining at Feng Wei Ju among the delectable dining options on offer, and unrivalled entertainment at the Macau Peninsula’s most spellbinding destination for excitement and festive fun.
For more information, please visit www.starworldmacau.com.
At Galaxy Macau ‘Gift Yourself Extraordinary’ Festive Dining Highlights Include:
| Outlet | Details | Date | Highlights | Price |
| CHA BEI | Festive Special Delicacies | Dec 8 – Jan 4 | 2 complimentary glasses of wine for every Beef Wellington ordered | From MOP98+ to MOP638+ |
| Festive Afternoon Par-Tea | Dec 18 – Jan 4 | / | MOP598+ for 2 | |
| Yule Log Workshop | Dec 21 | 90-minute workshop, a cake and a 3-course set lunch |
MOP488 per person | |
| 8½ Otto e Mezzo BOMBANA | Festive Lunch and Dinner Set Menu | Dec 24 – Jan 1 | A complimentary box of handcrafted chocolates | Lunch Set Menu:
4 courses menu – MOP1,200/person (add MOP300 for Winter Black Truffle) Dinner Set Menu: MOP3,800/person 4 courses menu (exclusively available for 17:30 seating) – MOP2,600/person |
| The Apron Oyster Bar & Grill | Festive Special Dish | Dec 1 – Jan 4 | “Porchetta” Italian Style Suckling Pig –
2 complimentary glasses of red wine with every order |
MOP398+ per dish |
| gaga | Festive Surf & Turf Celebration Set Menu | Dec 1 – 31 | 2 complimentary glasses of red wine with every order | MOP788+ per set |
| Casa da Rosa | Festive Warming Drink | Dec 1 – 31 | Apple Cinnamon Latte | MOP42 per cup |
| Passion. by Gérard Dubois | Festive à la carte dishes and pastries | Dec 1 – 31 | / | From MOP38 to MOP85 |
| Nagomi | Winter Afternoon Tea Set | Dec 1 – Jan 4 | / | MOP598 for 2 |
| Yamazato | Christmas Kaiseki | Dec 24 & 25 | Sake pairing for an additional MOP638+ | MOP1,880+ per person |
| New Year Kaiseki Dinner | Jan 1 – 3 | |||
| Osechi Lunch Set | Jan 1 – 2 | / | MOP680+ per person | |
| Saffron | Christmas 8-Course Dinner Set | Dec 13 – Jan 1 | Complimentary welcome cocktail | MOP888+ per person |
| Andaz Kitchen | Christmas Dinner Buffet | Dec 24 & 25 | Reserve in advance to receive one bottle of sparkling wine | MOP688+
per adult; MOP388+ per child (6-12yrs) |
| New Year’s Eve Dinner Buffet | Dec 31 | MOP788+
per adult; MOP488+ per child (6-12yrs) |
||
| Andaz Bar | Countdown Party | Dec 31 | DJ Kriel and live music from a vibrant duo
Free-flow package MOP299++, Add MOP100++ for one glass of Champagne paired with 10g of caviar |
Free Entry |
| Kyo Watami | Festive Dinner 8-course Set Menu | Dec 20 – Jan 2 | / | MOP888+ for 2 persons |
| Raffles Lounge & Terrace | Christmas Set Menu | Dec 24 & 25 | Complimentary customised 3D Raffles gift card & Petits Fours | MOP1388++ per person |
| New Year’s Eve Set Menu | Dec 31 | MOP1588++ per person | ||
| Long Bar | Countdown Party | Dec 31 | / | From MOP388+ per person |
| Festive Special Drinks | Dec 16 – 31 | / | From MOP128+ per glass | |
| Café de Paris Monte-Carlo | Christmas Turkey Take Away Set | Dec 1 – 31 | Succulent Roast Turkey / BBQ Pork Ribs | MOP1,688
(Portion for 6-8 diners); MOP2,088 (Portion for 8-10 diners) |
| Lai Heen | Christmas 8-Course Degustation Menu | Dec 24 – 25 | / | MOP1,688+ per person |
| The Ritz-Carlton Café | Festive Sunday Brunch | Dec 7, 14, 21, 25 & Jan 1 | Free flow of a variety of drinks | Per adult: MOP698+ to 988+
Per child: MOP328+ |
| Christmas 5-Course Dinner | Dec 24 – 25 | 1 complimentary glass of select Champagne
Add MOP288+ for Caviar and Winter Truffle Add MOP488+ for wine pairing |
MOP988+ per person | |
| Festive Turkey Takeaway Set | Now until Dec 31 | Herb-Roasted Turkey / Orange Honey Glazed Ham;
With sides |
MOP1,388
(Portion for 4 – 5 diners) MOP1,788 (Portion for 6 – 8 diners) |
|
| The Ritz-Carlton Bar & Lounge | A Memorable Christmas Afternoon Tea | Dec 1 –
Jan 2 |
Complimentary drinks | MOP538++ per person
(Tea or coffee) MOP738++ per person (2 glasses of Barons de Rothschild, Cuvee Ritz Brut Champagne, tea or coffee) |
| Festive Cocktails | Dec 1 – 30 | / | From MOP138++ | |
| Urban Kitchen | Festive Dinner Buffet | Dec 1 – 23; 26 – 30; Jan 1 | / | Per adult: MOP688+;
Per child: MOP340+ |
| Christmas and New Year’s Dinner Buffet | Dec 24, 25 & 31 | 1 complimentary bottle of G.H. Mumm Brut Grand Cordon Rouge Champagne per 2 adults | Dec 24 – 25
Per adult: MOP1,188+; Per child: MOP495+ Dec 31 Per adult: MOP888+; Per child: MOP395+ |
|
| The Lounge | A Merry Seafood Celebration | Dec 1 – 31 | 1 complimentary bottle of Moët & Chandon Brut Impérial Champagne | MOP1,288++ for 2 |
| The Ritz-Carlton Bar & Lounge | Countdown to Cabaret | Dec 31 | / | Entrance Fee:
488++ includes 2 complimentary drinks Table Package: MOP1,688++ to MOP6,688++ |
Hashtag: #GalaxyMacau
The issuer is solely responsible for the content of this announcement.
About Galaxy Macau Integrated Resort
Galaxy Macau, The World-class Luxury Integrated Resort delivers the “Most Spectacular Entertainment and Leisure Destination in the World”. Developed at an investment of HK$43 billion, the property covers 1.1 million-square-meter of unique entertainment and leisure attractions that are unlike anything else in Macau. Nine award-winning world-class luxury hotels provide close to 5,000 rooms, suites and villas. They include Banyan Tree Macau, Galaxy Hotel™, Hotel Okura Macau, JW Marriott Hotel Macau, The Ritz-Carlton, Macau, Broadway Hotel, Raffles at Galaxy Macau, Andaz Macau and the opening-soon Capella at Galaxy Macau. Unique to Galaxy Macau, the 75,000-square-meter Grand Resort Deck features the world’s longest Skytop Adventure Rapids at 575-meters, the largest Skytop Wave Pool with waves up to 1.5-meters high and 150-meters pristine white sand beach. Two five-star spas from Banyan Tree Spa Macau and The Ritz-Carlton Spa, Macau help guests relax and rejuvenate.
As the dining destination in Asia, Galaxy Macau offers a wide variety of gastronomic delights, exquisite experiences and ingredients of the finest quality with over 120 dining options from Michelin dining to authentic delicacies; Galaxy Promenade is the hottest shopping destination featuring the latest in fashion and curated experiences in Macau. Spanning over 100,000-square-meter, luxury flagship stores, lifestyle boutiques and our selection of labels are among the more than 200 world-renowned brands for a world-class shopping journey; Galaxy Cinemas, immersive thrills and luxurious comfort go hand in hand at Galaxy Cinemas. All 10 theatres are equipped with the latest audio-visual technology; CHINA ROUGE, one-of-a-kind deluxe lounge that evokes the glitz and glamor of Shanghai’s golden era with entertainment in luxury and style; and Foot Hub presents the traditional art of reflexology to make you feel more relaxed and revitalized. For Authentic Macau Flavours & Vibrant Asian Experiences, Broadway Macau – just a 90-second walk via a bridge from Galaxy Macau, has over 35 Authentic Macau & Asian Flavours at its Broadway Food Street. The 2,500-seat Broadway Theatre plays host to world-class entertainers and a diverse array of cultural events. Meeting, incentive and banquet groups are also well looked after with a portfolio of unique venues in Galaxy Macau and a professional service staff.
Galaxy International Convention Center (GICC) is the latest addition to the Group’s ever-expanding integrated resort precinct and will usher in a new era for the MICE industry in Macau. GICC is a world-class event venue featuring 40,000-square-meter of total flexible MICE, and a 16,000-seat Galaxy Arena – the largest indoor arena in Macau.
For more details, please visit 
www.galaxymacau.com, www.broadwaymacau.com.mo and www.galaxyicc.com.
Media OutReach
Siam Piwat redefines global retail with NEXTOPIA, a future prototype where sustainability is a transformative force for business, people, and the planet
Chief Executive Officer Chadatip Chutrakul introduced the project during The Economist’s 5th annual Sustainability Week Asia, recently held in Bangkok, positioning NEXTOPIA as more than a response to necessity but as a genuine driver of business leadership and vision.
The vision for the future of retail is built on three interconnected pillars: co-creation with founders and partners, collaboration with tenants and communities, and customers. Together, they redefine retail as a platform shaped by shared purpose, creativity, and participation. This extends to redefining customer relationships through trust, inspiring customers to visit more often, spend more time, and deepen engagement within our ecosystem.
“Sustainability is no longer optional,” Chutrakul said. “We must accelerate and make a bold move. Real, lasting impact is never created alone. It requires co-creation across industries, united by purpose, in a place that captures the world’s attention and inspires change for the greater good.”
Launched in November 2025, the 15,000-square-meter attraction at Siam Paragon, a global landmark that draws more than 200,000 visitors daily, including a significant share of international tourists aims to move sustainability “beyond awareness into joyful and engaging experiences in everyday life,” she added.
Developed with more than 50 partners, NEXTOPIA operates under the theme “Co-creating Communities for a Better World.” It features infrastructure contributions from companies including B.Grimm, SCG, Indorama and Kasikornbank, incorporating solar energy, sustainable materials, advanced water systems, and cooling and clean air technologies.
The project has achieved zero waste to landfill, cut energy consumption by 47%, reduced water use by 34% and lowered carbon emissions from construction materials by 59%. Within a year, water savings are projected to be equivalent to the volume of an Olympic-sized swimming pool. Over two years, decarbonization efforts will deliver the environmental benefit of creating a vast urban park.
NEXTOPIA is Thailand’s first multi-tenant retail building to earn EDGE Advanced certification for resource efficiency and a two-star Fitwel rating. It also received the Best in Building Health Award 2026 from Fitwel, achieving top scores for its design and quality-of-life features.
Tenants must adhere to some 50 sustainability criteria covering waste management and value chain practices, with many exceeding standard industry benchmarks. Siam Piwat developed the framework over three years to help partners adopt sustainable practices quickly while cutting costs and unlocking new value.
Interactive elements at NEXTOPIA invite visitors to participate directly, with kinetic floors and bicycles that generate electricity for redeemable rewards, alongside exhibits featuring Thailand’s largest collection of recycled art, created by artists from waste collected nationwide. ECOTOPIA, the country’s biggest eco-store, stocks more than 110,000 sustainable products, many recycled or upcycled, sourced from around 300 Thai communities and small businesses.
The project has also brought together more than 30 local communities and global organizations, including the United Nations, World Food Programme, UNDP Biofin and WWF, to exchange knowledge and ideas.
More than a shopping destination, NEXTOPIA functions as a living laboratory for experimenting and exchanging ideas that retail and real estate developers worldwide could adapt. It marks a strategic evolution for Siam Piwat, transforming the company from a premier retail developer into what it describes as “a global sustainability platform” that links businesses, people and innovation.
This shift aligns with intensifying global pressure on companies to meet their sustainability commitments under the Paris Agreement, as brands and consumers increasingly demand verifiable environmental action.
With NEXTOPIA, Siam Piwat is betting that the future of retail lies not just in selling goods, but in creating spaces where sustainability feels tangible, measurable and above all inspiring.
Setting a new benchmark for co-created, revolutionary retail, NEXTOPIA offers a scalable model that delivers both business value and meaningful impact – one that can be adopted globally.
Hashtag: #SiamParagon #NEXTOPIA #Sustainability #PrototypeCity #NetZero #TheEconomist #SustainabilityWeekAsia
The issuer is solely responsible for the content of this announcement.
About Siam Piwat
Siam Piwat is a leading retail and real estate developer behind Bangkok’s most iconic destinations, including Siam Paragon, Siam Center, Siam Discovery, ICONSIAM, and Siam Premium Outlets Bangkok, globally recognized for pioneering experiential destinations.
For over six decades, Siam Piwat has been renowned for creating iconic destinations and world-class experiences, continuously redefining Bangkok’s retail landscape through award-winning developments that set new global benchmarks. Guided by creativity, innovation, and sustainability, the company continues to lead with a bold vision s that inspire, engage, and delight customers from around the world, while creating long-term value for society, businesses, and future generations.
Media OutReach
DTAP Expands Access to Sexual Health Services with Two New Clinics in Holland Village and Clarke Quay
As healthcare-seeking behaviours continue to evolve, there has been a noticeable shift towards earlier and more proactive screening, especially for sexually transmitted infections (STIs) and HIV. Increasing public awareness of the importance of timely testing and treatment has driven demand for accessible, confidential care delivered in a professional clinical setting. The expansion into Holland Village and Clarke Quay reflects this shift, with both clinics designed to offer a comfortable and private environment that supports individuals in seeking care with confidence.
DTAP operates as a GP+ medical centre, bridging the gap between general practice and specialist care. Fully accredited for HIV and STD testing and treatment, its clinical protocols adhere to Singapore Ministry of Health (MOH) guidelines, covering the full continuum from screening and early detection through to treatment and long-term management. Beyond sexual health, DTAP also supports men’s and women’s health, weight management and mental health.
Clinics are staffed by experienced doctors — both male and female — who take a friendly, open and non-discriminatory approach, ensuring patients can seek care with confidence and discretion.
“This expansion builds on DTAP’s longstanding commitment to accessible and confidential care, with over 20 years of experience since 2005. We are seeing a clear shift towards more proactive health-seeking behaviour, particularly in sexual health, with more patients coming forward earlier for screening and testing, including for conditions that were previously under-discussed. This highlights the importance of timely detection and access to care, supported by a discreet, comfortable environment with experienced doctors who provide care in a respectful, open and non-discriminatory manner,” said Dr. Alan Tan, Chairman of DTAP Clinics.
DTAP Clinic @ Holland Village and DTAP Clinic @ Clarke Quay are now open to patients. For more information on services, visit https://dtapclinic.com/.
Hashtag: #DTAP
The issuer is solely responsible for the content of this announcement.
About DTAP
DTAP clinics offer GP+ medical services, bridging the gap between general practice and specialist care. Established in 2005, DTAP provides services that extend beyond regular GP offerings, with key focus areas including men’s health and women’s health, including sexual health, STD check, weight management and mental health. Through all life stages, DTAP aims to be a trusted healthcare partner in both general and sexual health.
Media OutReach
TP’s AI-powered debt collection solution recovers up to 40% debt, improves efficiency and saves costs
Collections are emerging as a critical lever for both financial performance and customer retention. Regional institutions including the Asian Development Bank have identified digital transformation of financial services and credit infrastructure as a strategic priority across Asia, while rising consumer delinquencies are increasing pressure on banks to modernise servicing and collections operations.
However, debt collection remains one of banking’s most complex challenges, as lenders struggle to improve recovery rates without damaging customer relationships. AI-driven, human-supported debt collection models are emerging as a potential way forward to help lenders tackle rising credit risk and changing borrower behaviour. TP.ai FAB Collect is designed by training AI on decades of human collections expertise and deploying it where volume demands scale, so human advisors can focus on preserving customer relationships.
From Recovery to Relationship Management
TP.ai FAB Collect empowers lenders to operationalise more predictive, customer-centric engagement at scale, moving beyond traditional recovery models without adding friction to the customer experience. Built on TP’s proprietary TP.ai FAB (Foundational AI Backbone) framework, the solution integrates advanced analytics, AI-driven decisioning, and omnichannel engagement to improve recovery outcomes while maintaining compliance and customer trust.
“We trained our AI on 40 years of human collections expertise. Now it handles the first wave, so our human advisors can focus on the conversations that truly matter. TP.ai FAB Collect has produced results across debt recovery, promise-to-pay and overall customer satisfaction.” explains Assaf Tarnopolsky, TP’s Chief Business Development & Customer Officer, APAC.
When deployed by a leading financial institution, TP.ai FAB Collect’s AI agents achieved a customer satisfaction (CSAT) score that was slightly higher than human agents while also achieving a 40% debt recovery rate. At a leading telecommunications company, AI agents adapted outreach to customers based on local payment behaviour, achieving a 7%-point improvement in the pay-to-contact ratio compared to the human-only model. The solution also improved recovery performance over time while reducing collections costs by 40% compared to a human-only model.
TP.ai FAB Collect was recognised with a 2026 Artificial Intelligence Excellence Award by the Business Intelligence Group and was named Technology of the Year by the Excellence in Customer Service awards.
Hashtag: #TPAPAC #TPaiFAB
https://www.tp.com/
TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.
For more information: www.tp.com.
https://www.tp.com/en-sg/locations/singapore/
-
Feature/OPED6 years agoDavos was Different this year
-
Travel/Tourism10 years ago
Lagos Seals Western Lodge Hotel In Ikorodu
-
Showbiz3 years agoEstranged Lover Releases Videos of Empress Njamah Bathing
-
Banking8 years agoSort Codes of GTBank Branches in Nigeria
-
Economy3 years agoSubsidy Removal: CNG at N130 Per Litre Cheaper Than Petrol—IPMAN
-
Banking3 years agoSort Codes of UBA Branches in Nigeria
-
Banking3 years agoFirst Bank Announces Planned Downtime
-
Sports3 years agoHighest Paid Nigerian Footballer – How Much Do Nigerian Footballers Earn