An Experience Centre (EC) branch of Heritage Bank at Allen Avenue, Ikeja, Lagos has been shut down by the management. The facility was closed down over an \u201cunconfirmed case\u201d of Coronavirus disease (COVID-19) reported in the area. An employee of the financial institution at the branch reportedly took ill last week and as part of precautions, the management shut it down for decontamination. In a statement, Heritage Bank emphasised that contrary to rumour, the suspected staff has not exhibited any symptoms related to the virus. However, the lender said her medical test from the COVID-19 Test Centre in Yaba was still being awaited. \u201cIn line with our emergency response plan and following regulatory practices, we have taken immediate steps to close down Allen Avenue, Ikeja Experience Centers- EC (branch) for thorough disinfection of the affected location. \u201cNeither of the suspected person or others in the EC had exhibited any symptoms,\u201d the bank said in the statement. Specifically, the bank stated that staff were advised to self-isolate for 14 days forthwith which was in consonance with Nigeria Centre for Disease Control (NCDC). The bank stated that the EC will undergo \u201cthorough disinfection,\u201d further affirmed, \u201cCustomers and staff safety remains paramount; hence we will recommence business with a new set of relief employees, as the current staff self-isolate.\u201d In the interim, the bank advised customers, \u201cplease visit other ECs or branches in Ikeja where you can conduct your daily transactions. Otherwise, you can use our alternate e-channels for seamless service deliveries. \u201cHeritage Bank remains resolute to continually serve you seamlessly despite prohibitions imposed on physical contact through our bouquet of electronic products which have been made available on notable mobile stores and our website (www.hbng.com).\u201d The bank noted that it would continue to intensify ongoing efforts via its intranet and other channels to keep staff and customers up-to-date with the latest COVID-19 information and provide clear direction and guidance expected of workers and customers. \u201cWe have set up a COVID-19 Support Centre to offer COVID-19 safety tips to all our customers during this period, in support of the efforts of the Government and relevant bodies. Please send any information relating to the COVID-19 pandemic via these channels: E-mail: HeritageBankCovid19Support@hbng.com and contact number: 01-2369099,\u201d the bank stated.