Technology
NCC Flags off 2017 Consumer Campaign March 15
By Dipo Olowookere
One month after the Nigerian Communications Commission (NCC) declared 2017 the Year of the Consumer, it is set to flag off this strategic campaign on Wednesday, March 15, 2017.
The agency will use the flag off to unveil the strategy and series of activities aimed at empowering and protecting the consumers of telecommunications services in Nigeria.
Throughout the year, improving the experience of the consumer will be the major focus of the Commission working with other key stakeholders vital to the success of the campaign.
Executive Vice Chairman of the Commission, Professor Umar Garba Danbatta said in Abuja that consumer protection and empowerment is one of the eight pillars of the 8- Point Agenda of his administration, revealed that the Commission is dedicating the year to the welfare of telecom consumers.
The flag off for the year round programme, which will hold at the NCC headquarters in Abuja, is expected to attract consumers across the country, top government officials and key stakeholders in the industry. The Abuja event coincides with the commemoration of the World Consumer Rights Day, WCRD, 2017, whose theme is ‘Building a Digital World Consumers Can Trust’.
Key components of the Year of the Consumer include creation of greater awareness on Quality of Service, Electromagnetic Magnetic Fields, EMF, Do Not Disturb, DND, and NCCs 622 complaint line.
The campaign hopes to secure the support of network operators towards meeting set targets and key performance indicators, KPIs on quality of services especially as it affects drop calls.
The year will also witness a massive awareness drive to make consumers take advantage of some the Commission’s unique programmes such as the Do-Not-Disturb Code, 2442, which consumers can use to stop unsolicited text messages; and toll free number 622 with which consumers can reach the Commission in cases where the service providers fail to resolve their complaints.
The Year of the Telecom Consumer 2017, will also witness a new programme tagged “NCC Consumer Conversations” also called NCC which the Commission plans for different locations across the geopolitical zones of the country.
Technology
Airtel Africa Intensifies Awareness on Better Data Usage
By Modupe Gbadeyanka
A significant step has been taken by a leading provider of telecommunications and mobile money services, Airtel Africa Plc, to engage customers on how to enhance their digital experience by making the most of their data bundles.
The telco intends to allow customers to make informed decisions about their data usage habits, and to achieve this, it has engaged the services of three top artists on the continent to promote better data usage.
The artists are Simi from Nigeria, Fally Ipupa from the Democratic Republic of Congo, and Diamond Platnumz from Tanzania,
They have collaborated with the company to create a special song to provide customers with practical tips and tools that will help them to maximise their data for everyday use, from browsing the internet to streaming and accessing essential apps.
The partnership is part of the ongoing #SmartaWithData campaign that promotes education on better data usage and management.
It aims to rally Airtel Africa’s customers to GET smarter data settings, SET smarter data speeds, and GO #SmartaWithData for a more rewarding digital experience.
The edutainment campaign is currently active on the Airtel network in Kenya, Nigeria, Uganda, Tanzania, the Democratic Republic of Congo (DRC), Zambia, and Malawi to its young customers aged 18-35 years.
The #SmartaWithData campaign by Airtel Africa offers tips to help customers make smarter use of their data, while also encouraging them to join in and share their tips.
Customers can access all data bundles easily via USSD, Airtel Lite or the MyAirtel App.
“Our goal with this campaign is to ensure that our customers get the most out of Airtel data bundles, thereby enhancing their online experience. In collaborating with these artists, who our customers love and engage with on a daily basis, ensures that they are aware of these data hacks, and they can seamlessly adopt usage and management of their data through clear messages that resonate with them.
“At Airtel Africa, our priority is to create exceptional customer experiences with our products and services. We hope that through this edutainment campaign, delivered through authentic internationally acclaimed African artists, our customers will be empowered and have rewarding online experiences, whether for business or leisure,” the Chief Marketing and Sales Officer at Airtel Africa, Rohit Marwha, said.
Technology
NCC Renews MTN Nigeria’s 800MHz Spectrum Band Licences
By Adedapo Adesanya
The Nigerian Communications Commission (NCC) has renewed and extended the validity of the 800MHz spectrum band licences given to MTN Nigeria Plc to boost its mobile broadband and voice communication service offerings.
The 800 MHz band is ideal for 4G LTE (Long-Term Evolution) networks, delivering high-speed internet services as its low-frequency range allows signals to travel long distances and penetrate buildings better, ensuring wider coverage, especially in rural or hard-to-reach areas in the country.
The first 800MHz spectrum licence (Channel 1) has been renewed for 10 years, effective from January 1, 2025, to December 31, 2034.
The second 800MHz spectrum licence (Channel 2), initially set to expire on December 31, 2030, has been extended by four years, bringing its new expiration date with Channel 1 to December 31, 2034.
This harmonisation of licence tenures ensures that both spectrum licences will now expire concurrently, streamlining future renewals and enhancing operational efficiency.
Commenting on the transactions, MTN Nigeria CEO, Mr Karl Toriola said: “We are pleased with the successful renewal and harmonisation of our 800MHz spectrum licences, which lay a solid foundation for the ongoing delivery of 4G services to our customers.
“This enables us to continue to meet the demand for data and is integral to our broader strategy for enhancing connectivity.”
MTN has the largest market share in the Nigerian telecommunications sector in terms of customer base.
The development comes amid the industry regulator’s approval of the 50 per cent tariff increase for telecom operators in the country, the first since 2013.
The 50 per cent call was lower than the 100 per cent recommended by operators and service providers in the telco industry.
Mr Toriola, who was one of the most vocal proponents for the hike, warned that the review was necessary to sustain the sector and contribute more to economic development.
Technology
Telco Subscribers Propose 10% Tariff Hike, Reject NCC’s 50% Approval
By Adedapo Adesanya
The National Association of Telecommunications Subscribers (NATCOMS) wants a maximum of 10 per cent increase in tariffs as against the 50 per cent announced by the Nigerian Communications Commission (NCC).
Recall that the leadership of the body in an interview on Tuesday said it would challenge the federal government’s decision to allow operators increase tariff by 50 per cent in a court of law.
In another round of interview with the News Agency of Nigeria (NAN) in Lagos, the President of NATCOMS, Mr Deolu Ogunbanjo, said the group understood the dilemma faced by the telecommunications industry and had suggested a 5 – 10 per cent marginal increase in tariff.
He said that the approval by the federal government for the telcos to raise tariffs at a maximum of 50 per cent was unacceptable, arguing that it will “affect everyone from the biggest industry to the smallest company, such as the Point of Service (POS) operators.”
“It will increase operational costs,” he added.
According to Mr Ogunbanjo, experts had x-rayed the telecoms sector and said it was in intensive care, meaning it needed to be attended to.
“We now depend on telecoms for our meetings, for the banks, everybody depends on it even the education sector, yes, a lot of things depend on it.
“So, that is why we painfully agreed that, look, a moderate or marginal five per cent to 10 per cent increase will be fine.
”You know, we do not mind an increase if it is to salvage the industry that is helping us, that means so much to us and that is also contributing double-digit to Nigeria’s Gross Domestic Product.
“So, we appreciate that. It’s painful, but we granted. We said, okay, we will not mind if it is just five per cent to 10 per cent increase,’’ he said.
The NATCOMS boss stressed that, if the operators really needed funds, they should explore the Nigerian Exchange (NGX) Limited.
“The industry operators can opt for an Initial Public Offer (IPO) for Nigerians to buy shares in their companies as a way of raising funds.
“However, a situation where a whole 50 per cent is granted for tariff hike is not cheap and it is a no! no! from us subscribers.”
He reiterated that the body will take the case to the court.
“I mean, for what we are already going through, no for us, we will challenge this in court,’’ Mr Ogunbanjo insisted.
The NCC announcing the hike on Monday said the increase was pursuant to its power under Section 108 of the Nigerian Communications Act, 2003 (NCA) to regulate and approve tariff rates and charges by telecommunications operators.
“…Over 100% requested by some network operators, was arrived at taking into account ongoing industry reforms that will positively influence sustainability.
“These adjustments will remain within the tariff bands stipulated in the 2013 NCC Cost Study, and requests will be reviewed on a case-by-case basis as is the Commission’s standard practice for tariff reviews. It will be implemented in strict adherence to the recently issued NCC Guidance on Tariff Simplification, 2024,” the announcement statement noted.
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