Technology
Nigeria Leads in Responsible AI Adoption as Zoho Sees 75% Customer Growth
By Dipo Olowookere
Nigerian businesses in Nigeria are beginning to embrace Artificial Intelligence (AI), using the technology to execute some of their operations, a study by Zoho has revealed.
On the sidelines of its 2025 annual user conference in Lagos on Monday, the global technology platform said from its survey, it observed that 93 per cent of Nigerian organisations have already begun their AI journey, with 31 per cent achieving advanced AI integration across the organisation, and 26.5 per cent implementing AI across multiple departments.
“We continue to invest in Nigeria as businesses here accelerate their adoption of technology to grow and scale. The latest study around AI and Privacy proves that Nigerian businesses are leading the way in responsible AI adoption, as they temper the new technology with privacy measures.
“This mirrors Zoho’s philosophy of building contextual and privacy-first AI models that can help businesses realise tangible benefits.
“We infuse our AI solutions—from conversational and prescriptive to agentic and generative—with business context so that it can provide organisations with decision intelligence,” the Country Head for Zoho Nigeria, Mr Kehinde Ogundare, informed newsmen at the event.
In the study titled The AI Privacy Equation: The Nigerian Model of Responsible AI Adoption, it was found out that the massive adoption of AI in the country was driven by executive commitment at the highest levels.
Further, it was revealed that Nigerian businesses are not just adopting AI, they are embedding it responsibly, with 94 per cent now having a dedicated privacy officer or team, a figure well above global averages.
In fact, 40 per cent of the organisations allocate more than 30 per cent of their IT budgets specifically to privacy protection, reflecting the belief that strong governance is a competitive advantage rather than constraint.
Also, nearly 65 per cent of organisations say regulatory consciousness has increased since the introduction of Nigeria’s Data Protection Act. Companies are conducting regular privacy audits of AI systems (57 per cent), implementing data minimisation practices for AI training (57 per cent), and requiring explainability of AI decisions (52 per cent).
This proactive governance positions Nigerian businesses not only for domestic compliance but also for competitiveness in international markets.
Business Post reports the research was conducted by Arion Research for Zoho, with 386 respondents in Nigeria.
“The Nigerian model challenges the conventional wisdom that AI adoption requires privacy trade-offs. When 84 per cent of organisations strengthen their privacy measures through AI implementation rather than weakening them, it demonstrates that privacy-conscious design can actually enhance AI outcomes.
“Nigerian businesses are proving that robust governance isn’t a constraint on innovation, it’s a competitive advantage that builds customer trust and creates sustainable AI implementations,” the chief executive of Arion Research, Mr Michael Fauscette, said.
Meanwhile, Zoho has recorded a significant growth in Nigeria, with its customer base soaring by 75 per cent in 2024, helped with key products like Zoho Workplace (enterprise email and collaboration suite), Books (accounting software), Campaigns (all-in-one powerful Email and SMS marketing solution), and Zoho One (all-in-one suite that brings together over 55 business applications).
Key sectors contributing to this expansion are IT hardware and IT related services, financial services, energy, utilities and resources, manufacturing, non-IT professional services, real estate and construction, media and entertainment, education and retail.
Technology
Google Introduces Yorùbá, Hausa Language Support for AI Search Features
By Modupe Gbadeyanka
The language support for its AI Search features has been expanded by Google, with the inclusion of Yoruba and Hausa in Nigeria.
This is part of a broader effort to make AI more inclusive across the continent, with support now extending to a total of 13 African languages.
Under the AI Overviews and AI Mode, speakers of both Nigerian languages can utilise AI-powered Search experiences in their mother tongue for quick summaries and conversational exploration.
This means existing AI features in Google Search are now accessible to people like the student in Kano asking a question in Hausa, and the trader in Ibadan seeking advice in Yorùbá.
By addressing language barriers, this update ensures that technology reflects the identity and culture of the people it serves. With this expansion, more people can now use AI Mode to ask complex questions in their preferred language, while exploring the web more deeply and naturally through text or voice.
The 13 languages now supported across Africa include Afrikaans, Akan, Amharic, Hausa, Kinyarwanda, Afaan Oromoo, Somali, Sesotho, Kiswahili, Setswana, Wolof, Yorùbá, and isiZulu.
These languages were chosen based on the vibrant search activity across the continent, ensuring that our AI experiences reach the communities that need them most.
Commenting on the development, the Communications and Public Affairs Manager for Google in West Africa, Taiwo Kola-Ogunlade, said, “Building a truly global Search goes far beyond translation — it requires a nuanced understanding of local information.
“With the advanced multimodal and reasoning capabilities of our custom version of Gemini in Search, we’ve made huge strides in language understanding, so our most advanced AI search capabilities are locally relevant and useful in each new language we support.
“This is about ensuring Nigerians can converse with Search in their mother tongues, making information more helpful for everyone.”
To use AI Overviews and AI Mode in the local language, users must open the Google app on an Android or iOS device, or via the Web. They are required to tap on AI Mode within the Search experience. Thereafter, they can type or speak the question in their preferred language, such as Hausa or Yorùbá, and let the AI guide the journey.
Technology
Telecom Operators to Issue 14-Day Notice Before SIM Disconnection
By Adedapo Adesanya
Telecommunications operators in Nigeria will now be required to give subscribers a minimum of 14 days’ notice before deactivating their SIM cards over inactivity or post-paid churn, following a fresh proposal by the Nigerian Communications Commission (NCC).
The proposal is contained in a consultation paper, signed by the Executive Vice Chairman and Chief Executive Officer of the NCC, Mr Aminu Maida, and titled Stakeholders Consultation Process for the Telecoms Identity Risks Management Platform, dated February 26, 2026, and published on the Commission’s website.
Under the proposed amendments to the Quality-of-Service (QoS) Business Rules, the Commission said operators must notify affected subscribers ahead of any planned churn.
“Prior to churning of a post-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line,” the document stated.
It added that “this notification shall be sent at least 14 days before the final date for the churn of the number.”
A similar provision was proposed for prepaid subscribers. According to the Commission, operators must equally notify prepaid customers via an alternative line or email at least 14 days before the final churn date.
Currently, under Section 2.3.1 of the QoS Business Rules, a subscriber’s line may be deactivated if it has not been used for six months for a revenue-generating event. If the inactivity persists for another six months, the subscriber risks losing the number entirely, except in cases of proven network-related faults.
The new proposal is part of a broader regulatory review tied to the rollout of the Telecoms Identity Risk Management System (TIRMS), a cross-sector platform designed to curb fraud linked to recycled, swapped and barred mobile numbers.
The NCC explained in the background section of the paper that TIRMS is a secure, regulatory-backed platform that helps prevent fraud stemming from churned, swapped, barred Mobile Station International Subscriber Directory Numbers in Nigeria.
It said this platform will provide a uniform approach for all sectors in relation to the integrity and utilisation of registered MSISDNs on the Nigerian Communications network.
In addition to the 14-day notice requirement, the Commission also proposed that operators must submit details of all churned numbers to TIRMS within seven days of completing the churn process, strengthening oversight and accountability in the system.
The consultation process, which the Commission said is in line with Section 58 of the Nigerian Communications Act 2003, will remain open for 21 days from the date of publication. Stakeholders are expected to submit their comments on or before March 20, 2026.
Technology
Silverbird Honours Interswitch’s Elegbe for Nigeria’s Digital Payments Revolution
By Modupe Gbadeyanka
The founder of Interswitch, Mr Mitchell Elegbe, has been honoured for pioneering Nigeria’s digital payments revolution.
At a ceremony in Lagos on Sunday, March 1, 2026, he was bestowed with the 2025 Silverbird Special Achievement Award for shaping Africa’s financial ecosystem.
The Silverbird Special Achievement Award recognises individuals whose innovation, vision, and sustained impact have left an indelible mark on society.
Mr Elegbe described the award as both humbling and symbolic of a broader journey, saying, “This honour represents far more than a personal milestone. It reflects the courage of a team that believed, long before it was fashionable, that Nigeria and Africa could build world-class financial infrastructure.”
“When we started Interswitch, we were driven by a simple but powerful idea that technology could democratise access, unlock opportunity, and enable commerce at scale.
“This recognition by Silverbird strengthens our resolve to continue building systems that empower businesses, support governments, and expand inclusion across the continent,” he said when he received the accolade at the Silverbird Man of the Year Awards ceremony attended by several other dignitaries, whose leadership and contributions continue to shape national development and industry transformation.
In 2002, Mr Elegbe established Interswitch after he was inspired by a bold conviction that technology could fundamentally redefine how value moves within and across economies.
Under his leadership, the company has evolved into one of Africa’s foremost integrated payments and digital commerce companies, powering financial transactions for governments, banks, businesses, and millions of consumers.
Today, much of Nigeria’s electronic payments ecosystem traces its foundational architecture to the systems and rails established under his leadership.
“Mitchell’s journey is inseparable from Nigeria’s digital payments evolution. His foresight and resilience helped establish foundational infrastructure at a time when the ecosystem was still nascent.
“This recognition affirms not only his personal legacy, but the broader impact of Interswitch in enabling commerce and strengthening financial systems across Africa,” the Executive Vice President and Group Marketing and Communications for Interswitch, Ms Cherry Eromosele, commented.
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