Travel/Tourism
Heritage Bank Honoured for Supporting Tourism Industry
By Dipo Olowookere
Heritage Bank Plc has once again proven to be Nigeria’s most innovative banking service provider, as Institute for Tourism Professionals, organisers of the National Tourism Transport Summit and Expo 2018 (NTTS), crowned Heritage Bank the best ‘Financial Institution, for Outstanding Support for Tourism.’
The award, according to the organizers, was in recognition of the contribution of the bank to the growth and development of the tourism industry over the years.
Receiving the award on behalf of the bank at the Gala night in Abuja, the MD/CEO, Mr Ifie Sekibo, who was represented by Mr George Oko-Oboh, Regional Executive, Abuja & North, said it was a well-deserved honour for the bank, because over the years the bank had believed in tourism and had tried as much as possible to increase its support to the sector.
He disclosed that the bank is partnering with stakeholders and plans to increase its investment in the sector in the years ahead.
Mr Sekibo said, “It is a well-deserved award for the bank because over the years the bank has believed in tourism and we always keep trying as much as possible to support the tourism sector. Over the years we think it is something we have done with a quite a number of stakeholders and we have done that quite well.
“In the coming years, we should expect more of better handshake. We intend to do more; because looking at what they are trying to achieve here now, we have seen that they are trying to take in much into the other sectors. We think we would still be there for them.
“The sector is quite lucrative, but for us, what we are doing basically is like partnership. That is what we have done with them over the years. We have done quite a few investments in the sector.”
Also speaking on the award, a member of the Local Organising Committee of the NTTS, Mr Kayode Adesola, said several banks were selected for the honour, but Heritage Bank emerged the winner because of its unique approach and support for operators in the industry.
He said, “It is not as if the banks have given money to operators, but there have been some banks that have been of help to some of the players in the industry; like the travel agents, tour operators and others.
“In giving out this particular award, we consider the fact that banks such as Heritage Bank and a few others had been helping to facilitate smooth engagements in the industry. For instance, some the banks serve as guarantors; they give us bank guarantee to be able to cope with the requirement outside there to operate as travel professionals.
“There are several banks involved in these, but after some vetting by the committee in charge, they decided to give the award to the bank the cap fits, which is Heritage Bank in this instance.”
Mr Adesola, who is also the Vice President of the National Association of Nigeria Travel Agents (NANTA) Abuja Zone, stated that over the years, the tourism business in Nigeria had suffered many challenges and neglect, especially from government, mostly in the area of poor funding and poor infrastructure.
However, he said the present administration, spurred by the support of financial institutions, had increased its collaboration with private sector players in the tourism industry
He said, “Now, the government thought of partnering with us in order to synergise together and move the tourism potentials of this country to the next level. That is one of the reasons why we decided to put together the transport and tourism sector together because we came to realize now that the two have to work hand in hand.”
He further called for increased support from financial institutions and governments at all levels, especially in creating enabling environment for operators to thrive.
“If government can just leave the private sector to run tourism and support us then I think the tourism sector in Nigeria would contribute more to the economy of this country,” he noted.
By Aduragbemi Omiyale
A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.
Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.
Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.
The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.
The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).
It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.
“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.
“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.
“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.
On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”
“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.
By Adedapo Adesanya
The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.
The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.
Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.
He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.
“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.
“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”
According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.
“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.
“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.
“NCAA should do that because they can’t get away with it.”
By Adedapo Adesanya
The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.
The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.
“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.
The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.
The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.
Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.
The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.
“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.
“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.
In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.
The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.
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