By Aduragbemi Omiyale
In order to meet the rising travel needs of its customers, Africa’s largest online travel agency, Wakanow, has launched an experience centre in the Lekki area of Lagos State.
The outlet is located in Jubilee Mall on Admiralty Way and it will deliver an unparalleled immersive travel experience in a warm and relaxing atmosphere to customers.
“Wakanow is an online travel agency also with extensive offline presence with over 30 travel centres across Nigeria, Ghana and Dubai.
“We meet our customers’ travel needs across multiple touchpoints, wherever they are. We continue to expand our product portfolio& service offering as we aim to be their indispensable and trusted travel companion exciting them with travel deals, packages, and services that are unobtainable elsewhere,” the Chief Commercial Officer of Wakanow, Mrs Adenike Macaulay.
In 2020, the COVID-19 pandemic dealt a devastating blow on the travel industry as people were not allowed to move around as they used to. The sector was practically paused.
However, Wakanow was able to scale through the storm due to the hybrid model of being an offline and online agency and this was further solidified by the massive investment it has made in technology over the years, enabling business sustainability through the pandemic.
During this same period, Wakanow was the only travel agency running 24/7 customer service centre operations which enabled it to take care of teeming customers during the upheaval in flight operations.
“Wakanow was able to weather the pandemic storm due to its innovative approach in the development of new complementary products and the unwavering commitment of the staff to the customer which has paid off hugely in customer retention and service uptake in the wake of travel restrictions,” the CEO of the firm, Mr Bayo Adedeji, said.
But 2021 has seen the resurgence of interest and demand in travel, with airlines steadily increasing capacity offered to Nigeria and even the launch of new domestic and international airlines.
Wakanow said it’s positioned to continue supporting its customers across all channels with their travel needs as travel demand resurges.
Modupe Gbadeyanka