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Zedvance Gives Zero-Interest Loans for Customer Service Week

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Zedvance LOGO NEW

By Dipo Olowookere

To celebrate this year’s international Customer Service Week, a leading innovative consumer finance company in Nigeria, Zedvance Limited, has unveiled a series of exciting and rewarding activities to enhance customer experience during the period.

One of these include the opportunity for customers to enjoy interest-free loans by simply applying through the MoneyPal app or on the company’s website at www.zedvance.com between 7am and 11am from October 7 to 11, 2019.

According to a statement issued by the firm, the celebration of this year’s Customer Service Week would be memorable because more exciting offers would be unveiled.

Chief Operating Officer, Zedvance, Mr Jerry Osagie, while commenting on the Customer Service Week and customer rewards, said the customers were the reason the company was in business and they would always come first in its product, process and service innovations.

“The loyalty and continued confidence of our customers to the organization has enabled us to stay in business over the years. It is therefore appropriate for us to show our appreciation to them during this special week as we do every day,” Mr Osagie was quoted as saying in the statement.

Currently in its 35th year, the Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.

This year’s edition is scheduled for October 7 to 11, 2019, with the theme The Magic of Service in recognition that, “good service is magical. It can turn an unhappy customer into a satisfied long-term customer. It can turn an occasional customer into a repeat customer. And it can turn any customer into your biggest fan and advocate.”

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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Sachet Alcohol Ban: NAFDAC Targets Distributors, Retailers in Second Phase of Enforcement

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Sachet Alcohol Ban

By Adedapo Adesanya

The National Agency for Food and Drug Administration and Control (NAFDAC) has unveiled plans to commence the second phase of enforcement of its ban on sachet alcohol and small-pack alcoholic beverages, targeting distributors and retailers.

The regulator said it had completed the first phase of enforcement targeted at manufacturers, while plans were already in motion to begin the second phase of enforcement.

The agency began enforcement of the ban on sachet and 200ml PET bottle alcoholic drinks in January.

The enforcement, which generated mixed reactions, according to NAFDAC, was necessitated to align the country with global health standards and Sustainable Development Goal 3.5 on reducing harmful alcohol consumption.

The agency also said the decision was taken to ensure that children do not have access to alcohol and to prevent long-term health problems associated with its consumption.

Mr Martins Iluyomade, Director of Investigation and Enforcement at NAFDAC, warned at a news conference in Lagos that distributors and sellers found violating the law would face sanctions once the enforcement begins.

“We have finished removing the products from manufacturers, and we are now moving to the next phase, which is removing them from the market.

“We will investigate how these products are still finding their way into circulation and take appropriate action,” he said.

He emphasised that the nation’s law empowers NAFDAC not only to regulate the manufacture and sale of regulated products but also their use.

“The law gives us authority over manufacture, sale, distribution and use. Consumers should be aware that using products that have been prohibited also places them on the wrong side of the law,” he said.

The director urged market operators who still stock sachet alcohol and other prohibited products to discontinue sales before enforcement begins.

“We have given ample notice. Those who have invested money in these products should take steps now because nobody should accuse NAFDAC of economic sabotage when enforcement starts,” he added.

Mr Iluyomade, also Chairman of the Federal Taskforce, said that the agency would go after advertisers and online vendors promoting unregistered products or making unapproved health claims.

He explained that registered products could be advertised only after obtaining the necessary approvals from the agency.

“Before advertising a regulated product, marketers must obtain NAFDAC approval. This ensures that only approved claims are made about the product.

“Any advertisement that goes beyond what has been approved is a serious offence,” he said.

He further cautioned social media operators, e-commerce platforms and website owners against allowing their platforms to be used for the promotion of unregistered products.

“Whether you are a physical vendor or an online vendor, if your platform is used to advertise unregistered products or products without advertisement permits, we will come after you.

“Many false claims are being made online, and we are determined to stop them,” he said.

The agency reiterated its commitment to protecting public health through strict enforcement of existing regulations and urged Nigerians to comply with the law.

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Resida Targets Nigeria’s Rental Market With New Housing App

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Resida app

By Adedapo Adesanya

Resida, a property technology startup focused on modernising the rental experience, has officially launched its all-in-one housing platform designed to simplify how Nigerians find homes, pay rent and manage property-related services.

The platform enters the market at a time when renters across major Nigerian cities continue to face challenges such as fake property listings, fragmented rental processes, poor record keeping and difficulty accessing reliable maintenance services.

Resida brings these services together within a single ecosystem, allowing users to search verified and inspected properties, apply for shortlet or long-term rentals, make secure rent payments and access trusted artisans for repairs and maintenance.

According to the company, the platform was built to address long-standing inefficiencies in Nigeria’s rental market by providing a more transparent and structured experience for tenants, landlords and property managers.

“Renting in Lagos has never had the infrastructure it deserves. For too long, the rental experience has been stressful, fragmented and built on trust gaps,” said Mr Ilemobayo Kings Ayejuni, Founder of Resida.

“We built Resida because tenants, agents and landlords deserve a process that is transparent, secure and simple, from the first property search to rent payment and ongoing maintenance,” he said.

Beyond helping renters find homes, the platform offers landlords and property managers tools to streamline operations, including tenant verification, automated rent collection, financial reporting and maintenance request tracking.

The company says it is currently active in more than 15 locations across Lagos, with a growing inventory of verified properties available to renters across the city.

The launch reflects growing innovation within Nigeria’s property technology sector, where startups are increasingly using digital solutions to address challenges in housing access and rental management.

Available on Android, iOS and the web, the Resida app enables users to discover verified properties, apply for rentals, manage rent payments, keep track of tenancy records and connect with trusted artisans for maintenance needs, all from a single platform designed to make renting simpler and more reliable.

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Truecaller Lite Expands Caller ID, Scam Protection to Nigerian Android Users

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Truecaller Lite

By Modupe Gbadeyanka

A new app designed specifically for entry-level Android smartphones to verify contacts and block unwanted communication has been made available to millions of Nigerians by Truecaller.

Known as Truecaller Lite, this platform places fraud protection directly on the devices millions of Nigerians already carry, rather than asking them to find space they do not have.

At just 10 MB, Truecaller Lite is a separate, native Android app designed from the ground up for devices with limited resources. It is a new product, not a reduced version of the main Truecaller app.

The app delivers the protections users rely on most, including caller ID, spam and fraud blocking, default dialer, number search, and contacts, while remaining fast, lightweight, and reliable on entry-level smartphones. The protection is the same as the main app, drawing on the same Truecaller database that identified more than 68 billion spam and fraud calls worldwide in 2025.

In Nigeria, where entry-level Android devices are among the most widely owned smartphones, Truecaller Lite is distributed through both the Google Play Store and Partner OEM channels.

Fraud and unwanted communication continue to rise in Nigeria. In 2025, Nigeria was the most spammed country in Africa, with 51 per cent of all unknown calls received by Nigerian users identified as spam or fraud, more than one in every two. Many of the markets most affected by these trends are also those where entry-level Android devices dominate, which makes accessible protection more important than ever. Nigeria remains a priority market for Truecaller.

“Safe communication should not depend on the phone you have. The next billion users live in markets where entry-level devices are often the norm.

“Truecaller Lite is a new product built specifically for them, and it was important for us to provide the same protection from spam and fraud that users expect from Truecaller around the world,” the chief executive of Truecaller, Mr Rishit Jhunjhunwala, stated.

Truecaller Lite is now expanding to Kenya, Ghana, Algeria, Chile, Egypt, Iraq, Indonesia, Bangladesh, Sri Lanka, and Malaysia, with additional launches planned across emerging markets.

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