General
Prudential Deploys Generative AI for Seamless Medical Claims
By Modupe Gbadeyanka
To enable faster and more frictionless medical claims, an underwriting firm, Prudential Plc, has partnered with Google to deploy the platform’s MedLM, typically used by healthcare organizations to build solutions for doctors, hospitals, and other medical providers to deliver better experiences for healthcare workers and patients.
The insurer is using generative Artificial Intelligence (AI) to improve the accuracy and efficiency of medical insurance claim decisions.
With this, Prudential is the first insurance company in the world to use Google’s MedLM family of language models to simplify and summarise claim-related documents, including medical reports and invoices, for quicker approvals and payouts.
Starting in Singapore and Malaysia, Prudential will use MedLM to analyse documents submitted alongside health insurance claims, such as diagnostic reports, prescriptions and invoices.
MedLM supports human decision-making with its ability to extract relevant information and code it accurately for claims, helping to reduce the potential for errors caused by manual data entry, so claims can be processed faster and more accurately.
Prudential will apply MedLM to select medical insurance claims made in Singapore and Malaysia over a period of 3-4 months, then compare the AI’s analysis and advice to actual decisions using current approvals processes during this time.
Commenting on this, the chief executive of Health at Prudential, Mr Arjan Toor, said, “Prudential’s early tests with MedLM demonstrate that generative AI can play a major role in efficiently tackling the growing volume of health insurance claims, resulting in more frictionless processing and a faster turnaround time for customers.”
“We’re proud to pioneer this innovative approach to using MedLM to support our operational efficiency as we continue to expand our health insurance offering – while delivering our mission to be the most trusted health partner for customers in Asia and Africa,” he added.
He said further, “In a fragmented and often confusing healthcare landscape, data and AI are enabling us to provide care beyond coverage for our customers.
“Our strategic partnership with Google Cloud has given us a valuable first-mover advantage in adopting generative AI to improve the customer experience at an important moment of truth.
“This is just the first step in using generative AI to deliver seamless, digitally enabled healthcare experiences at every step of our customers’ health journey; from the point of diagnosis, through treatment, recovery and prevention.”
On his part, the Vice President of Google Cloud, Mr Karan Bajwa, said, “Prudential has taken a truly innovative approach by adapting MedLM’s advanced healthcare and medical-specific capabilities to one of its core business processes.
“This collaboration exemplifies how our strategic partnership with Prudential can empower its workforce to drive confident decision-making, improve the overall experience for policyholders, and create meaningful innovation in healthcare and finance.”
General
NLNG Says Low-Risk Key to Unlocking Value in Nigeria’s Gas Industry
By Adedapo Adesanya
Nigeria LNG (NLNG) has reaffirmed that a well-structured, low-risk approach in Nigeria’s energy sector is essential to unlocking investments, accelerating economic development and strengthening energy security.
NLNG’s General Manager, Production, Mr Nnamdi Anowi, said this at a panel session titled De-Risking Investments in African Oil and Gas Projects during the Sub-Saharan Africa International Petroleum Exhibition and Conference (SAIPEC) in Lagos, noting that when oil and gas projects are perceived as too risky, investors tend to withdraw, leading to stalled projects, job losses, and missed revenue opportunities critical for national growth.
According to a statement by Mrs Anne-Marie Palmer-Ikuku, Manager, Corporate Communication and Public Affairs, he stated that reducing risks in oil and gas projects, beyond being a business strategy, was a matter of national importance for Nigeria’s economy, energy security, and long-term development.
He further explained that for NLNG, lowering risk means keeping gas flowing reliably, meeting long-term contracts, and ensuring the company remains a trusted supplier to global and domestic markets.
He said this will allow investors to fund projects at a lower cost, which ultimately benefits both companies and the country.
Mr Anowi also highlighted the importance of good infrastructure, local skills, and modern technology in reducing everyday operational risks.
He said that when pipelines, processing facilities, and digital systems work well, projects are safer, cheaper to run, and more reliable over time.
“If we reduce risk the right way and work together, investment will come; the next decade must focus on growing proven, bankable projects that deliver real value to the country, ” he further said.
In his closing remarks, Mr Anowi noted that Africa and Nigeria in particular are investable when risks are planned for and managed carefully, not ignored.
General
NUPRC, NNPC Pledge Deeper Collaboration for Operational Efficiency
By Adedapo Adesanya
The Nigerian Upstream Petroleum Regulatory Commission (NUPRC) and the Nigerian National Petroleum Company (NNPC) Limited have pledged to deepen collaboration to boost operational efficiency.
This was the outcome of a meeting between the managements of the NUPRC and the NNPC at the commission’s corporate headquarters in Abuja, where the chief executive of the former, Mrs Oritsemeyiwa Eyesan, said the two oil regulators, as creations of the Nigerian government, have similar goals.
“As major instruments of the government in the industry, we are aligned toward the same goal, and I think this is pivotal, and we must not lose this golden opportunity,” she disclosed.
Further addressing the NNPC team, led by its chief executive, Mr Bayo Ojulari, Mrs Eyesan said the NUPRC is focused on reducing the cost of operations by harmonising fees and rents to make Nigeria’s oil and gas sector more competitive.
To this end, the NUPRC boss revealed that the agencywas working closely with the Oil Producers Trade Section, OPTS, to address the multiplicity of fees and rents to improve Nigeria’s competitiveness.
“We are working with the industry on harmonising the fees and rents that we charge. The whole idea is to harmonise and reduce it to the barest minimum so that we can reduce the cost of operations,” she said.
Mr Eyesan further stated that the Commission is working on enhancing measurement and hydrocarbon accounting.
“We have done the first phase, which is to audit what we already have. The second phase, which will commence shortly, will be the real implementation of the metering standards, and this entire programme will entail us having a data centre and having all the meters in all our locations to standard,” she stated.
The NUPRC boss said the Host Community Development Trust (HCDT) had so far been a success but maintained that there was a need to fully utilise these funds for its intended purpose, as this would enhance community peace and improve the operating environment.
Mrs Eyesan encouraged NNPC, as the country’s national oil company, to participate in the ongoing 2025 licensing round and deepen exploration.
In his remarks, the NNPC GCEO reiterated the need for an improved relationship between the national oil company and the regulator.
Mr Ojulari hailed Mr Eyesan, noting that, “Your antecedents, your track records, your integrity, your forthrightness and clarity for those who have had the privilege of interacting with you, excite the industry.”
He said the NUPRC had continued to demonstrate exceptional leadership in terms of regulation and has been promoting transparency and shaping an enabling environment crucial for investment and operational excellence, which is good for the industry.
The NNPC boss said the national oil firm had recently launched the national gas master plan, which would boost the country’s gas production.
Mr Ojulari said critical projects like the OB3 and the AKK gas pipeline have continued to progress. He also presented a copy of the Gas masterplan to the CCE.
He, however, maintained that there was a need to reduce the cost of operation in Nigeria to attract fresh investments and boost Nigeria’s energy security. This, he said, would not be possible without the NUPRC’s regulatory role.
“As the national energy company operating commercially under the Petroleum Industry Act, our success is intertwined with the regulatory stewardship, which we are absolutely confident will be taken to the next level. We believe that deepening this partnership will greatly enhance our ability to unlock more value for Nigeria,” he stated.
General
Electricity Workers Issue 21-Day Strike Notice Over Pay, Working Conditions
By Adedapo Adesanya
Electricity workers, under the aegis of the National Union of Electricity Employees (NUEE), have issued a 21-day nationwide strike notice to the federal government, citing unresolved labour grievances and what they described as worsening conditions across the power sector.
They formally notified the Minister of Power, Mr Adebayo Adelabu, of their intention to embark on industrial action if urgent steps are not taken to address the persistent violations of workers’ rights within the Nigerian Electricity Supply Industry (NESI).
In the letter, the union accused power sector operators of refusing to honour collective agreements, implement the 2025 National Minimum Wage Act and effect its consequential adjustments. It also alleged widespread anti-labour practices across power generation and distribution companies.
“We have written several letters to the ministry on these issues, but there has been little or no response,” the union stated, expressing frustration over what it described as official indifference.
Among the grievances listed are non-remittance of pension deductions and Pay-As-You-Earn (PAYE) taxes, denial of workers’ right to unionise, intimidation of staff, and failure to improve welfare despite repeated tariff increases.
The union said in some distribution companies, pension contributions deducted from workers’ salaries have allegedly remained unpaid for years, leaving employees uncertain about their retirement security.
The electricity workers also criticised what they termed the “militarisation” of workplaces, alleging harassment and threats in certain power firms.
According to the union, labour is increasingly being treated as an adversary rather than a critical stakeholder in a sector already struggling with public confidence.
The notice further questioned the performance of investors who acquired power assets during the 2013 privatisation exercise.
The union argued that promises of improved infrastructure, capital injection, metering expansion and better service delivery have not translated into meaningful gains for workers or consumers.
While electricity tariffs have risen multiple times in recent years, the union said workers have seen no corresponding improvement in salaries, promotions, bonuses or working conditions.
Business Post reports that the ultimatum likely places the federal government under pressure to act as a nationwide strike would significantly disrupt power generation and distribution, affecting homes, hospitals, small businesses and critical infrastructure already grappling with unreliable supply.
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