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Prudential Deploys Generative AI for Seamless Medical Claims

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Prudential Zenith Life Insurance

By Modupe Gbadeyanka

To enable faster and more frictionless medical claims, an underwriting firm, Prudential Plc, has partnered with Google to deploy the platform’s MedLM, typically used by healthcare organizations to build solutions for doctors, hospitals, and other medical providers to deliver better experiences for healthcare workers and patients.

The insurer is using generative Artificial Intelligence (AI) to improve the accuracy and efficiency of medical insurance claim decisions.

With this, Prudential is the first insurance company in the world to use Google’s MedLM family of language models to simplify and summarise claim-related documents, including medical reports and invoices, for quicker approvals and payouts.

Starting in Singapore and Malaysia, Prudential will use MedLM to analyse documents submitted alongside health insurance claims, such as diagnostic reports, prescriptions and invoices.

MedLM supports human decision-making with its ability to extract relevant information and code it accurately for claims, helping to reduce the potential for errors caused by manual data entry, so claims can be processed faster and more accurately.

Prudential will apply MedLM to select medical insurance claims made in Singapore and Malaysia over a period of 3-4 months, then compare the AI’s analysis and advice to actual decisions using current approvals processes during this time.

Commenting on this, the chief executive of Health at Prudential, Mr Arjan Toor, said, “Prudential’s early tests with MedLM demonstrate that generative AI can play a major role in efficiently tackling the growing volume of health insurance claims, resulting in more frictionless processing and a faster turnaround time for customers.”

“We’re proud to pioneer this innovative approach to using MedLM to support our operational efficiency as we continue to expand our health insurance offering – while delivering our mission to be the most trusted health partner for customers in Asia and Africa,” he added.

He said further, “In a fragmented and often confusing healthcare landscape, data and AI are enabling us to provide care beyond coverage for our customers.

“Our strategic partnership with Google Cloud has given us a valuable first-mover advantage in adopting generative AI to improve the customer experience at an important moment of truth.

“This is just the first step in using generative AI to deliver seamless, digitally enabled healthcare experiences at every step of our customers’ health journey; from the point of diagnosis, through treatment, recovery and prevention.”

On his part, the Vice President of Google Cloud, Mr Karan Bajwa, said, “Prudential has taken a truly innovative approach by adapting MedLM’s advanced healthcare and medical-specific capabilities to one of its core business processes.

“This collaboration exemplifies how our strategic partnership with Prudential can empower its workforce to drive confident decision-making, improve the overall experience for policyholders, and create meaningful innovation in healthcare and finance.”

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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IFC, Norfund Back Nigeria’s Mini-Grid Expansion with $83.2m Funding

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Mini Grids Programme

By Adedapo Adesanya

The World Bank’s financing arm, the International Finance Corporation (IFC), and the Norwegian investment fund (Norfund) have committed up to $83.2 million to expand solar hybrid mini-grids across Nigeria, in a move expected to connect nearly half a million new users to electricity.

The funding will support five renewable energy companies, Darway Coast Nigeria Limited, GVE Projects Limited, Prado Power Limited, PriVida Power Limited and StarTimes Energy, to build 315 mini-grid sites across underserved communities.

The projects are projected to deliver about 494,189 new electricity connections. Renewable energy solutions

IFC says the intervention is aimed at closing Nigeria’s massive electricity gap, noting that more than 85 million people in the country still live without access to power.

The institution said expanding distributed renewable energy will not only improve electricity access but also cut energy costs and support small businesses in rural areas.

According to IFC, “By supporting distributed renewable energy solutions, this initiative will help expand access to reliable electricity while reducing energy costs, strengthening local economies, and enabling income-generating activities.”

For operators already working in the sector, the new funding is expected to speed up expansion plans.

The chief executive of Darway Coast Nigeria Limited, Mr Henry Ureh, said the support will allow companies to scale faster and reach more communities that have remained off the national grid for years.

“Access to reliable electricity allows us to expand our operations, support local businesses, and create jobs in the communities we serve,” he said.

Nigeria’s off-grid power space has been growing steadily, but access remains uneven. Data from the Africa Solar Industry Association shows that the country currently has over 4.8 gigawatts of installed solar capacity, but only about 115 megawatts come from mini-grids serving rural communities.

The IFC has been one of the biggest institutional backers of this segment. Last year, it announced a separate $16 million financing package for Nigerian developer Virtuitis to build 97 mini-grids expected to serve over 140,000 off-grid consumers by 2027, showing a steady increase in international interest in decentralised power solutions.

With grid supply still unreliable in many parts of the country, mini-grids are increasingly becoming the most practical solution for rural electrification as they supply adequate but limited power for limited power consumption.

For many communities, the impact goes beyond electricity. Reliable power is expected to support trading activities, agro-processing, small manufacturing and education, all of which have struggled under years of unstable supply. But operators also warn that sustained policy support and stable regulation will be key to scaling beyond pilot-level projects.

As deployment begins across the 315 sites, observers are keen on understanding how quickly these projects can move from funding to actual connections to where they are needed.

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Oyo Introduces Daily Environmental Sanitation

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dumping wastes in open spaces

By Aduragbemi Omiyale

As part of efforts to ensure a cleaner and healthier environment, a daily environmental sanitation monitoring and enforcement system has been introduced by the Oyo State government.

At a press briefing to mark his first 100 days in office, the Commissioner for Environment and Natural Resources, Mr Ademola Aderinto, explained that the government has shifted from the traditional monthly environmental sanitation exercise to a more proactive system that encourages residents to take responsibility for maintaining cleanliness on a daily basis.

He noted that this approach is being reinforced by continuous monitoring and enforcement by environmental health officers

“We are now enforcing daily environmental sanitation. Our officers are on the field every day to ensure compliance, and cleanliness must become a daily responsibility,” he stated.

According to him, to strengthen operations, the government has re-engaged 930 Environmental Vanguards, sweepers, and waste packers, while also procuring two brand new compactor trucks with the support of Governor Seyi Makinde to enhance waste evacuation.

Highlighting the ministry’s achievements, the Commissioner said the ministry has expanded its impact through strategic workforce deployment and innovation, adding that the 930 Environmental Personnel has been structured to improve enforcement and sanitation coverage.

Mr Aderinto hinted that with sweepers now operating twice daily to ensure cleaner roads across the state, while also benefiting from enrolment in the Oyo State Health Insurance Scheme.

The ministry also launched the Oyo Soro Soke (Oyo SSS) Environmental Whistleblower platform accessible via mobile applications and WhatsApp, empowering residents to report environmental violations and promote community participation in environmental governance.

In addition, the ministry strengthened operational capacity by introducing a first-of-its-kind waste segregation system across government offices, and initiated Public-Private Partnerships for the construction of modern public toilets.

The Commissioner expressed gratitude to the Governor for the opportunity to serve, assuring that the confidence reposed in him will not be misplaced, also appreciating members of the Executive Council for their strong inter-ministerial collaboration, as well as the Permanent Secretary, Dr Sunday Ojelabi, for his support.

Highlighting other achievements, he noted improved media engagement by the Ministry, with regular press briefings and public advisories on issues such as flooding, heat waves, cholera, and Lassa fever.

The Commissioner added that the Ministry has regulated charcoal production through a structured framework, commemorated World Earth Day with tree planting, intensified efforts to end open defecation, and strengthened interventions against diseases through inspections and environmental monitoring.

Reaffirming his commitment, Mr Aderinto assured residents that the Ministry will sustain and build on these gains, saying, “The future of our environment in Oyo State is bright. What we have achieved in 100 days is only the beginning.”

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Petrol Station Owners Urge Domestic Gas Utilisation

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12.5kg Cooking Gas Refill Price

By Adedapo Adesanya

The Petroleum Products Retail Outlets Owners Association of Nigeria (PETROAN) has urged the Nigerian Upstream Petroleum Regulatory Commission (NUPRC) to prioritise policies that promote domestic gas utilisation.

The association recommended that NUPRC strengthen measures to ensure price stability and long-term energy security for Nigerians, as indicated in a statement by its national public relations officer, Mr Joseph Obele.

The call comes alongside PETROAN’s commendation of the choice of Mr Magnus Abe as NUPRC Board chairman.

PETROAN national president, Dr Billy Gillis-Harry, cited Mr Abe’s prior roles as a National Assembly lawmaker, Secretary to the Rivers State Government, and former board member of the Nigerian National Petroleum Company (NNPC) Limited, meaning he has extensive knowledge of Nigeria’s oil and gas sector and its operational dynamics.

PETROAN also lauded NUPRC’s collaboration with the Nigeria LNG Limited (NLNG), which has committed 100 per cent of its LPG production to the domestic market.

Mr Gillis-Harry projected that this would reduce cooking gas prices and other gas-based products soon.

The association highlighted NUPRC’s efforts to remove regulatory bottlenecks, improve ease of doing business, and sustain stakeholder engagement to meet rising domestic gas demand and shield the market from global volatility.

PETROAN emphasises that a stable upstream sector will have far-reaching benefits across the petroleum value chain, including enhanced product availability, reduced energy costs, job creation, and overall economic growth, stating it would support policies and reforms in Nigeria’s petroleum industry.

Other PETROAN recommendations included sustaining regulatory reforms, accelerating gas infrastructure and distribution networks to ensure efficient delivery of gas to end-users nationwide; continuous and structured stakeholder engagement to promote transparency, policy consistency, and industry-wide collaboration; and maintaining structured stakeholder engagement.

It also urged collaborating with the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) to activate government-owned refineries, expressing confidence in Abe’s leadership and reiterated its support for policies fostering a competitive and transparent petroleum industry.

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