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AIA Alta Club Launches “Family Health MedTeam”: Hong Kong Insurance Market’s First 24/7 Dedicated Healthcare Support for High-Net-Worth Families
For many high-net-worth families, health is the ultimate legacy. Over 70% of AIA Alta Club members maintain close ties to the Chinese Mainland,4 with frequent northbound travel and demanding schedules. As a result, they often value assistance that helps them navigate complex cross‑boundary healthcare arrangements for themselves and their loved ones. Through a dedicated group chat on WeChat application staffed by doctors and nurses,5 Family Health MedTeam delivers trusted 24/7 support,6 and seamless access to Grade 3A hospitals across the Chinese Mainland, offering convenience and peace of mind so AIA Alta Club families (applicable to Solar and Luna Tier members) 2 can live life without compromise.
Alice Liang, Chief Proposition & Healthcare Officer of AIA Hong Kong & Macau, said: “Longevity and wellbeing are now central to how high-net-worth families think about their legacy. With Family Health MedTeam, we are removing complexity from cross-boundary healthcare and supporting families to safeguard their health across generations.”
“As an industry-first service,1 Family Health MedTeam represents an innovative step forward. It provides a seamless continuum of support, from general health consultation, to privileged access to top tier medical resources, and comprehensive chronic disease management — all delivered through round-the-clock medical support and coordinated care across the Chinese Mainland. The service empowers families to make critical health decisions with clarity, confidence, and continuity, offering meaningful and lasting protection that extends across three generations, and truly fulfilling the promise of a lasting health legacy.”
Key Features of Family Health MedTeam: Innovation Meets Exclusivity
Professional Family Care:
- 24/7 Dedicated Online Service Team:6 Eligible AIA Alta Club members and their families2 have round-the-clock access to a dedicated online service team, providing immediate, professional support anytime, anywhere, ensuring peace of mind wherever life takes them.
- Expert Care: Each designated team comprises an experienced doctor, who has worked at a Grade 3A hospital; and a registered nurse with nutrition qualifications in the Chinese Mainland who acts as family health ambassador.5 This ensures expert, empathetic care tailored to each family’s unique needs.
- Easy Onboarding: Eligible members2 can call the exclusive hotline to activate the services with guidance. The services cover four family members in total,2 all sharing exclusive medical experiences.
A Seamless, One‑stop Experience:
- Fast-Track Access to Leading Hospitals: Eligible Members and their families2 benefit from priority access to outpatient and inpatient services, with specified diagnostic tests available upon request at designated Grade 3A hospitals in the Chinese Mainland, enabling timely and efficient treatment.
- Online General Health Consulting:7 Eligible Members and their families2 can consult their dedicated family doctor at any time, from any city in the Chinese Mainland, for general health concerns and wellness information, and access convenient and professional online consultations with specialists from Grade 3A hospitals as needed.
- Health Concierge Services: A dedicated health ambassador coordinates the entire medical journey, including medical companion8, making healthcare experiences seamless and stress-free.
Personalised Experience:
- Exclusive, Tailored Health Checkup Plans: The family doctor will customise a health checkup and arrange for it to be performed at designated Grade 3A public hospitals in the Chinese Mainland,7, 9 with the flexibility to adjust check-up items for individual needs.10
- Chronic Disease Management and Home Medication Delivery: The service supports ongoing health with regular follow-ups and convenient medication delivery,7, 11 empowering families to manage chronic conditions with ease.
AIA Alta Club is an exclusive membership programme created for high-net-worth customers who aspire to achieve the optimal balance of wealth and wellness. Through a seamless blend of personalised wealth management, holistic health solutions, and exclusive lifestyle privileges, AIA Alta Club empowers members to pursue their aspirations and enjoy a life of distinction.
Remarks:
- As of 16 September 2025, Hong Kong insurance industry’s first healthcare support in the Chinese Mainland, which integrates Online General Health Consulting along with Personalising Health Checkup at Grade 3A Hospitals and Online Support for Chronic Disease Management and Home Medication Delivery, Priority Booking for Outpatient and Inpatient Services, and Medical Companion Service, was compared with the similar services offered by major Hong Kong insurance companies.
- Family Health MedTeam offered as a privilege of AIA Alta Club are available to (i) AIA Alta Club member in the Solar or Luna tier (“Eligible Member”) and (ii) up to three of his/her eligible family members as nominated by the Eligible Member (“Eligible Family Members”), subject to the terms and conditions of Family Health MedTeam and AIA Alta Club.
- Applicable to Priority Booking for Outpatient and Inpatient Services and Diagnostic Tests.
- Source: AIA Hong Kong internal data (as at 27 June 2025)
- Designated family doctor as well as a nurse registered in the Chinese Mainland.
- The Service User may contact the servicing team of Family Health MedTeam through WeChat mobile application or the service hotline during the service hours as set out in the “Terms of Use of Family Health MedTeam” for (i) coordinating the Services and
(ii) using Online General Health Consulting. All the other services under Family Health MedTeam are provided during the designated service hours subject to the availability of the Service Provider. For details, please contact the Service Provider via the service hotline at (86) 400 961 0933. “Service User” refers to each Eligible Member or Eligible Family Member as defined in Remarks 2 above, who is entitled to use the Services. - Any information and recommendation provided under Family Health MedTeam is for general health and wellness information only and does not replace any medical advice or treatment. None of the Services shall be considered as a medical advice, diagnosis, treatment, or recommendation in any kind. Except for the administrative support for the purchase and delivery of certain prescription medications under Online Support for Chronic Disease Management and Home Medication Delivery, the Services do not include any prescription, dispensing, administration and delivery of medications. The Service User must be physically present in the Chinese Mainland during the time of provision of the Services otherwise no Services will be provided.
- Medical Companion Service is not available to the Service User who has already been hospitalised during the hospitalisation.
- The costs of the health checkup and any related expenses shall be borne and settled directly with the relevant medical institution by the Service User.
- Subject to availability and suitability upon review of the Service Provider.
- The costs of the medications and the medications delivery shall be borne and settled directly with the Service Provider by the Service User. Online Support for Chronic Disease Management and Home Medication Delivery is limited to the administrative support for the purchase and delivery of certain prescription medications to designated delivery location only.
Important Information:
- The above information provided herein shall not be construed as providing, selling, or soliciting the purchase of any insurance products or services outside Hong Kong and/or Macau, nor does it constitute any sales advice, product recommendation, or any form of service offer. Where the offering or sale of insurance products is prohibited under the laws of any jurisdiction outside Hong Kong and/or Macau, AIA shall not engage in such activities within that jurisdiction. AIA does not provide or sell insurance products or services in any territory other than Hong Kong and/or Macau. The above information is for reference purposes only and does not include detailed terms, conditions, or risk disclosures associated with the relevant products.
- The services under Family Health MedTeam (“Services”) are provided by the designated independent third-party service provider in the Chinese Mainland (“Service Provider”) when the Service Users are in the Chinese Mainland subject to the relevant terms and conditions thereto.
- AIA reserves the right to amend, suspend or terminate the Services, any part thereof, service provider(s) or change any terms and conditions relating thereto at any time without prior notice at its absolute discretion.
- None of the Services shall be considered as a medical advice, diagnosis, treatment, or recommendation in any kind. Any information and recommendation provided under the Services is for general health and wellness information only and does not replace any medical advice or treatment. The Service User is advised not to change or discontinue any medical assistance or treatment that he/she may be receiving based on any information and/or recommendation provided under the Services. If the Service User is in doubt or consider necessary, please seek medical advice from his/her registered medical practitioner or other health professional immediately and do not ignore or delay seeking medical advice and treatment.
- AIA is not the Service Provider, or the agent of the Service Provider, of the Services. AIA makes no representation, warranty or undertaking as to the quality and availability of the Services, and shall not be responsible or liable for the Services provided by the Service Provider. Under no circumstance shall AIA be responsible or liable for the acts, omission or negligence in provision of the Services by the Service Provider.
- Any service, product or solicitation of any kind provided by the Service Provider are not sold or promoted by AIA, and AIA shall not be responsible and/or liable for any service, product or solicitation of any kind provided by the Service Provider.
Hashtag: #AIA
The issuer is solely responsible for the content of this announcement.
About AIA Hong Kong & Macau
AIA Group Limited established its operations in Hong Kong in 1931. To date, AIA Hong Kong and AIA Macau have about 18,000 financial planners*, as well as an extensive network of independent financial advisors, brokerage and bancassurance partners. We serve over 3.6 million customers^, offering them a wide selection of professional services and products ranging from individual life, group life, accident, medical and health, pension, personal lines insurance to investment-linked assurance schemes with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high-net-worth customers.
* As at 30 June 2025
^ Including AIA Hong Kong and AIA Macau’s individual life, group insurance and pension customers (as at 30 June 2025)
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MarsLab Introduces Singapore-Based AI Inference Infrastructure Roadmap for Enterprise and Edge Deployment
MarsLab outlines a system-first approach to AI inference infrastructure for enterprise and edge deployment scenarios.
Hashtag: #AIInfrastructure #AIInference #EdgeAI #EnterpriseAI #Singapore
https://www.marslabai.com/
https://www.linkedin.com/company/marslab-ai/
The issuer is solely responsible for the content of this announcement.
About MarsLab Pte Ltd
MarsLab Pte Ltd is a Singapore-based AI inference infrastructure company focused on enterprise and edge AI deployment scenarios. The company works across hardware systems, software stack integration, workload validation, and deployment economics, with a system-first approach to practical AI infrastructure.
Under the agreement, ACx and ALMI will share methodologies and best practices in mall asset operations, leasing strategy and project development to improve operational efficiency, enhance customer experience and maximize the long-term value of CP AXTRA’s land and assets, initially focusing on seven key stores of Makro. The parties will also explore future investment opportunities related to mall and asset development in Thailand, alongside collaborative initiatives for the development of new sites and the redevelopment of existing CP AXTRA sites across the country. This is the third agreement signed between CP AXTRA and Ayala, underscoring the strong partnership and continued collaboration between the two groups, following their previous agreements to operate Makro in the Philippines and expand regional business opportunities.
“This agreement with Ayala allows us to combine CP AXTRA’s deep understanding of the Thai retail market with Ayala’s decades of experience in developing and leasing shopping mall spaces. By applying proven methodologies to our Makro mall, we aim to elevate the standards of the retail environment we offer, not only improving the experience for our shoppers and tenants, but also fostering sustainable growth and creating long-term value for our asset and the surrounding community,” said Tanit Chearavanont, Group Chief Wholesale Business Officer, CP AXTRA Public Company Limited.”
“This is another milestone in our growing relationship and collaboration with the CP Group. Through this partnership, we intend to leverage the complementary strengths of two leading conglomerates to create world-class retail and real estate developments across markets. This also marks Ayala’s entry into the Thailand market, giving us a strong opportunity not only to share our expertise, but also to gain valuable insights from one of Southeast Asia’s most dynamic and developed retail markets. More broadly, this partnership aligns with Ayala’s strategy of bringing the best of the world to the Philippines while showcasing the best of the Philippines to the world,” said Mark Uy, Managing Director and Group Head of Strategy and Business Development, Ayala Corporation.
“Makro’s nationwide footprint gives it a meaningful role in the everyday lives of Thai consumers. Our opportunity is to help turn that everyday relevance into places people choose to stay, explore, and return to. By combining CP AXTRA’s market knowledge with Ayala Malls’ experience in curating retail partners, improving customer journeys, and building community-oriented retail destinations, we believe these sites can become stronger platforms for shoppers, merchant partners, and long-term asset growth,” said Mariana Zobel de Ayala, Managing Director and Group Head of Leasing and Hospitality of Ayala Land.
The collaboration brings two complementary strengths together. CP AXTRA is one of ASEAN’s leading wholesale and retail operators, with more than 2,700 Makro and Lotus’s stores. The company is a regional leader in multi-format, omnichannel retail platforms across Southeast Asia and is advancing toward retail-tech company. ALMI, is one of the Philippines’ leading mall operators, managing 34 shopping centers recognized for their strong retail planning, curated tenant mix, and enhanced customer experience across Southeast Asia. With extensive expertise in leasing, mall operations, facility management, and mixed-use development, ALMI is well positioned to support CP AXTRA in maximizing the value and potential of its Makro mall assets in Thailand. Ayala Corporation also brings a broader consumer and enterprise ecosystem that can complement CP AXTRA’s regional retail expansion, while ACx, its consumer retail unit, adds perspective on evolving customer behavior, format innovation, and retail partnerships.
The MoC builds on the two groups’ existing strategic partnership, which began in 2025 with the formation of CP AXTRA AC CORPORATION to operate Makro stores in the Philippines and was expanded to include a wider range of collaborative opportunities. This new agreement deepens that partnership further, marking the first time Ayala will bring its mall development and leasing expertise directly to CP AXTRA’s operations in Thailand.
Hashtag: #CPAXTRA
The issuer is solely responsible for the content of this announcement.
About CP AXTRA
CP AXTRA Public Company Limited, is an operator of Asia’s leading wholesaler and retailer, Makro and Lotus’s. The Company is based in Thailand, with operation across 10 countries. CP AXTRA is committed to fulfilling people’s lives with good health, love, joy, and well-being, by providing solutions and meeting customers’ daily needs with technology, innovation, and operational excellence. With over 30 years of retail experience, CP AXTRA is a trusted partner for both B2B and B2C customers, offering a comprehensive range of products and services. Today, it manages over 2,700 offline stores in Thailand and Asia, with strong online presence.
About Ayala Corporation
For more than 190 years, Ayala Corporation has been building businesses that enable people to thrive.
Ayala, currently one of the largest conglomerates in the Philippines, has meaningful presence in real estate, banking, digital services and telecommunications, and renewable energy. It likewise has a growing presence in healthcare, mobility, and logistics as well as investments in industrial technologies, education, and other ventures. Ayala manages its corporate social responsibility initiatives through Ayala Foundation.
About Ayala Malls
Ayala Malls is the premier lifestyle mall network in the Philippines, known for creating vibrant, well-curated destinations that bring together shopping, dining, culture, and community experiences. With 34 malls nationwide, Ayala Malls continues to lead in elevating the Filipino retail experience by offering a diverse mix of global and local brands, innovative spaces, and enriching events that celebrate local creativity and inclusivity. As part of Ayala Land, the country’s leading real estate developer, Ayala Malls is committed to building dynamic, sustainable spaces where people can connect, thrive, and enjoy life’s everyday moments.
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Aon Brings Leadership Forum to Manila to Help Organisations Navigate Risks and Drive Growth
The event is expected to convene more than 70 C-suite and senior business leaders from top organisations across the Philippines for a closed-door exchange on managing economic, workforce, climate and operational pressures. By bringing together diverse perspectives, the forum aims to foster practical insights and strategies that help organisations navigate uncertainty, protect their businesses and drive sustainable growth.
The program will be officially opened by Karl Hamann, CEO of Philippines for Aon, followed by a keynote from Andrew Jeffries, country director for the Asian Development Bank on the macroeconomic and geopolitical trends shaping the business environment.
Notable speakers include Terence Williams, head of Commercial Risk in Asia Pacific for Aon, and other firm executives alongside external regional leaders, including Annacel Natividad, chief risk officer and sustainability head for Aboitiz Foods Group, and Raymond Martin Aguilar, vice president and head of risk and property management for Globe Telecom, Inc.
“This forum reflects a fundamental shift in how organisations are evolving their approach to risk,” said Williams. “Across Asia Pacific, we are seeing a growing focus on using data and analytics to understand trade-offs, test scenarios and act with greater confidence. Bringing leaders together to share practical experience is critical to strengthening resilience while continuing to drive growth.”
A central feature of the forum will be a C-suite panel on adaptive leadership in a digital world, where senior leaders will share how they are balancing risk, resilience and growth, and the decisions shaping their organisations today. The session will be moderated by Irma Gaviola, head of Commercial Risk, Philippines for Aon.
The program will include risk masterclasses focused on key enterprise exposures, including cyber and climate risks, exploring how organisations can quantify risk, strengthen resilience and design more effective risk transfer strategies.
Participants will also be introduced to Aon’s Risk Analyzers, an interactive environment where clients can experience a suite of analytics-led tools that support scenario testing and supports better risk capital decisions. The tools are designed to help organisations assess exposures and evaluate strategic choices in real time.
“The Philippines sits at the intersection of strong economic growth and increasing risk complexity, said Hamann. “This forum creates a space for candid dialogue and practical insights to help organisations navigate risk with greater clarity and confidence.”
The Better Decisions Leadership Forum is part of Aon’s ongoing commitment to helping organisations turn insight into action – enabling more informed decision-making to protect and grow their business.
Hashtag: #Aon
The issuer is solely responsible for the content of this announcement.
About Aon
Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
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Disclaimer
The information contained in this document is solely for information purposes, for general guidance only and is not intended to address the circumstances of any particular individual or entity. Although Aon endeavours to provide accurate and timely information and uses sources that it considers reliable, the firm does not warrant, represent or guarantee the accuracy, adequacy, completeness or fitness for any purpose of any content of this document and can accept no liability for any loss incurred in any way by any person who may rely on it. There can be no guarantee that the information contained in this document will remain accurate as on the date it is received or that it will continue to be accurate in the future. No individual or entity should make decisions or act based solely on the information contained herein without appropriate professional advice and targeted research.
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