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Aurora Mobile Unveils Omni-Channel AI Solutions at HKPC: GPTBots.ai Powers Enterprise Services from “Q&A” to Real Execution
The HKPC workshop showcased how GPTBots.ai and EngageLab combine enterprise AI Agents, secure workflow orchestration, and omni-channel engagement to turn customer interactions into real business actions.
Jointly organized by HKPC and Aurora Mobile’s flagship platform GPTBots.ai, the workshop was themed “AI Agents Driving Hong Kong’s Public and Enterprise Services: Deployment Practices, Key Technologies, and Real-World Cases.”
Hong Kong Accelerates AI Development
Tommy Lui, Chief Business Officer of GPTBots.ai, shared insights into Hong Kong’s latest AI policy roadmap, including:
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HK$100 Million AI Efficiency Fund (AIEEI): Allocated in the 2026-2027 Budget, to be distributed over three years to drive AI adoption across government and public institutions.
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100 Administrative Processes to Be AI-Enabled by 2026: A concrete target documented in Legislative Council papers.
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HK$3 Billion AI Subsidy Program: Focused on computing infrastructure and research capabilities.
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HK$50 Million Public AI Training Initiative: Jointly executed by Cyberport, Science Park, and HKPC, targeting 200+ events and reaching 50,000 participants.
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HK$1 Billion AI Research Institute: Expected to commence operations in the second half of 2026.
(Sources: 2026-2027 Budget, Legislative Council documents, and official announcements)
While the policy direction is clear, Tommy also highlighted a key challenge for enterprises: many organizations are still stuck at the “Q&A tool” stage—limited to answering FAQs and unable to integrate with business workflows or execute real tasks. Bridging the gap from “conversation” to “execution” requires more than just powerful models; it demands a robust, enterprise-grade technology foundation.
Security and Governance: Addressing Enterprise Concerns
As AI begins to access internal data, invoke system tools, and drive approval workflows, security and data governance become top priorities for management.
Rim Wang, AI Agent Engineering Lead at GPTBots.ai, outlined the enterprise-grade AI security framework, covering content moderation, data anonymization, role-based access control, human-in-the-loop mechanisms, and audit logging. These safeguards aren’t afterthoughts—they must be built into every stage, from data input to output.
“Without robust security controls, enterprises are naturally hesitant to deploy AI,” Rim explained. GPTBots.ai embeds a comprehensive security and governance framework at its core, transforming AI from a ‘black box’ into a highly controllable, auditable business tool.
Deployment Methodology: Diagnosis, Targeted Solutions, Continuous Validation
Jacky Li, another AI Agent Engineering Lead at GPTBots.ai, introduced the “Three-Stage Mapping Methodology”:
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Process Diagnosis: Identify high-frequency, rule-based, and value-quantifiable processes (such as customer service ticket classification, order review, data integration) as AI entry points.
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Capability Matching: Configure tool-based, knowledge-based, or multi-modal Agents according to task complexity.
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Validation and Iteration: Pilot with a single pain point, scale gradually after successful end-to-end execution, and evolve into a scalable “digital workforce” platform.
Jacky has validated this approach across manufacturing, cross-border commerce, and service sectors. He emphasized that the greatest challenge in AI deployment is not technology selection, but precisely identifying which business processes deserve AI automation.
Real-World Cases: Cross-Industry Implementation Logic
The most compelling segment featured real-world scenarios from four distinct industries:
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Financial Services — Automated Complex Customer Service Tickets:
A major bank deployed an AI Agent that accurately identifies customer intent and automatically invokes core banking systems, completing the full cycle of “intent recognition → data retrieval → rule matching → execution → feedback.” Human intervention is triggered only for exceptions, freeing frontline staff from repetitive queries and significantly reducing customer wait times. -
Real Estate — Omni-Channel Customer Data Integration:
A large real estate group built a unified customer data platform integrating WhatsApp, App Push, Email, and SMS. When a customer inquires about management fees via WhatsApp, the AI not only provides the amount but also proactively shares updates like “Your air conditioner repair from last month—has it been completed?” Service evolved from “answering on demand” to “proactive care.” -
Retail — Automated After-Sales Service Tickets:
A retail brand implemented an AI Agent that automatically generates service tickets, classifies issues, and triggers corresponding workflows. Result: after-sales processing time reduced by over 60%, with staff focusing exclusively on genuine exceptions. -
Social Services — Precision Resource Distribution:
A social service organization uses an AI Agent to identify requests, assess priority levels, and leverage omni-channel delivery to send notifications via the most appropriate channel—WhatsApp for social workers, SMS for service recipients, email for management—while automatically tracking progress. The organization transformed from “passive request handling” to “proactive precision delivery.”
The logic across all four scenarios is consistent: AI Agents handle “understanding and decision-making,” while omni-channel platforms manage “reach and execution.” This is Aurora Mobile’s core value proposition—connecting customer engagement, business processes, and AI execution to help enterprises transition from customer connection to AI-driven business action. EngageLab, as an AI-native customer engagement platform, provides unified customer data, reliable omni-channel delivery, and customer verification capabilities. GPTBots.ai, as an enterprise-grade AI Agent platform, delivers end-to-end AI capabilities from Agent building and knowledge management to security governance. Together, they complete the full cycle from “need identification” to “service delivery.”
Policy Support: Enabling SME Digital Transformation
Representatives from the Hong Kong Productivity Council also introduced government subsidy programs for enterprises. The “SME ReachOut” team helps small and medium-sized enterprises identify suitable government funding schemes, answer application questions, and provide free one-on-one consultations and form review services, encouraging SMEs to leverage government support for digital upgrades.
For details, visit: https://smereachout.hkpc.org/
For SMEs, the technology roadmap is becoming clearer, and policy support is falling into place. The critical question is: Who can fastest transform AI from “experimental” to “truly operational”?
Aurora Mobile: Defining Pain Points, Delivering Solutions
Aurora Mobile (NASDAQ: JG) is a platform technology company connecting customer engagement, business processes, and AI execution, dedicated to helping enterprises transition from customer connection to AI-driven business action. The company operates two core product lines: EngageLab, an AI-native customer engagement platform, and GPTBots.ai, an enterprise-grade AI Agent building platform.
EngageLab centers on AI Agents, unified customer data, and reliable omni-channel delivery to strengthen customer relationships. GPTBots.ai provides end-to-end AI capabilities spanning Agent building, knowledge management, workflow orchestration, and security governance. Together, they construct a complete value chain from “understanding needs” to “delivering services.”
In Hong Kong’s concentrated markets of finance, real estate, retail, and public services, Aurora Mobile is closely collaborating with industry clients to translate AI Agents from technical concepts into practical business process applications.
When AI transcends “answering questions” and truly begins “executing tasks,” the era of enterprise-grade AI officially begins.
Hashtag: #HKPC #AuroraMobile #EngageLab #GPTBots.ai #AIAgent #LiveDesk
https://www.aurora-mobile.com/
https://www.aurora-mobile.com/ or contact
ma*******@***********le.com.
About GPTBots.ai
GPTBots.ai is an enterprise-grade AI Agent building platform under Aurora Mobile, delivering end-to-end AI solutions covering Agent building, knowledge management, workflow orchestration, and security governance. It empowers enterprises to deploy AI Agents across customer service, knowledge retrieval, data analysis, and beyond.
For more information, please contact ma*******@*****ts.ai.
About EngageLab
EngageLab is an AI-native customer engagement platform under Aurora Mobile, built on AI Agents, unified customer data, and reliable omni-channel delivery. It integrates omni-channel communication, customer verification, marketing automation, and AI Agent capabilities to strengthen customer relationships. LiveDesk, its AI-driven omni-channel customer service platform, is powered by GPTBots.ai’s advanced AI capabilities.
For more information, please contact ma*******@*******ab.com.
Media OutReach
The VinFast VF 8 and the New Priorities of EV Ownership
Just a few years ago, conversations surrounding EV buying were dominated by battery size, driving range and acceleration. Those things still matter today, but they are no longer the whole story. As EVs move into the mainstream, buyer priorities are shifting toward practical, long-term considerations, including the post-purchase experience, charging convenience, straightforward servicing, and the enduring reliability of the brand. These factors increasingly shape purchasing decisions, and they also provide a useful lens through which to look at the VinFast VF 8, an all-electric mid-size SUV.
Designed by the legendary Italian design house Pininfarina, the all-electric D-segment SUV combines clean, modern styling with the practicality expected of a family vehicle. It delivers up to 493 km of NEDC driving range, produces up to 402 horsepower through a dual-motor AWD system, and comes equipped with Level 2 driver assistance technologies, a 15.6-inch infotainment display, and a spacious cabin designed for everyday comfort. In the UAE, buyers also benefit from a 10-year vehicle warranty, a 10-year unlimited-mileage battery warranty, alongside 24/7 roadside assistance and five years of free maintenance up to 100,000 km.
While the VF 8 already has plenty to offer on paper, the real challenge is making ownership feel effortless once the excitement of the purchase has passed. Recognizing that, VinFast has invested heavily in the ecosystem that supports its vehicles.
Earlier this year, the company signed agreements with 29 international aftersales partners as part of a broader plan to expand its global service network to more than 1,100 workshops across North America, Europe, the Middle East, and Asia during 2026. The company is also rolling out customer support initiatives such as software updates, battery inspections, and technical support throughout the ownership journey.
In the UAE specifically, VinFast works with Al Tayer Motors to provide local aftersales support while continuing to strengthen its regional service network through experienced local partners. In March, the company signed an MoU with PlusX Electric, a DEWA-approved charging provider, to extend support beyond the dealership network. The plan includes portable charging pods, on-demand mobile charging, and emergency roadside charging services. The goal is to reduce downtime and eliminate the awkward scenario of running low on charge far from a plug.
“VinFast is committed to building a long-term and comprehensive EV ecosystem in the UAE, one that gives customers confidence not only in the quality and performance of our electric vehicles, but also in the reliability and accessibility of the supporting infrastructure,” one executive of VinFast Middle East said in a press release.
The Middle East is entering an important stage of its EV journey, with governments investing in cleaner mobility and consumers enjoying more choices than ever before. As the market evolves, delivering a competitive vehicle is only part of the equation, while making ownership straightforward is becoming just as important. The VinFast VF 8 reflects that shift, pairing the features of a modern electric SUV with growing investments in charging, aftersales support, and customer service.
Hashtag: #VinFast #EV
The issuer is solely responsible for the content of this announcement.
Media OutReach
ISCA Accountants Move Beyond the Numbers to Help Singaporeans Navigate Life’s Financial Decisions
Hashtag: #ISCA #CharteredAccountants #AnnualDinner #DifferenceMakers #Accounting #Accountancy
The issuer is solely responsible for the content of this announcement.
Institute of Singapore Chartered Accountants (ISCA)
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60,000 Accountancy and Corporate Finance Professionals to Be AI-Ready Over Three Years
ISCA and IMDA launch AIxAccountancy, the first AI fluency programme for non-tech professionals under the National AI Impact Programme
SINGAPORE – Media OutReach Newswire – 3 July 2026 – The Institute of Singapore Chartered Accountants (ISCA) and the Infocomm Media Development Authority (IMDA) officially launched the AI Fluency Programme, AIxAccountancy, today. The programme will empower accountancy and corporate finance professionals with the skills, confidence and know-how to use artificial intelligence (AI) effectively and responsibly at work. It supports ISCA’s broader commitment to strengthening AI capabilities across the profession, in line with its ambition to upskill 60,000 accountancy and corporate finance professionals [1] over a three-year period.
2. AIxAccountancy is the first training programme developed through IMDA’s partnership with professional bodies under the National AI Impact Programme (NAIIP) [2], which aims to train 100,000 non-tech professionals to become AI bilingual over the next three years. Prior to its launch, more than 20,000 individuals [3] across the public and private sectors, including tertiary students, had already expressed interest in AIxAccountancy, reflecting strong demand to build AI capabilities. The Accountant-General’s Department is also planning to incorporate the programme as part of the learning and development of all 4,000 public sector finance and internal audit officers. To make the programme widely accessible, AIxAccountancy will be offered free to ISCA members who are Singapore Citizens or Permanent Residents, including tertiary students.
Flexible AI training programme with industry-recognised credentials
3. AIxAccountancy is designed to offer flexible and structured online learning tailored for working professionals to learn at their own pace, fitting in their busy schedules so that their professional and personal commitments are not disrupted. The programme will be delivered in two progressive phases, enabling learners to develop core AI capabilities before advancing to specialised applications. Learners will gain hands-on experience with widely used AI tools such as ChatGPT, Claude, Copilot and Gemini, with the curriculum regularly refreshed to stay industry-relevant.
- Phase 1 will focus on AI foundations for common workplace tasks, such as creating AI-enabled workflows for financial statement analysis. Learners will gain essential AI knowledge, hands-on experience with a range of AI tools, and the confidence to use AI effectively in their day-to-day work.
- Phase 2 will focus on applying AI to role-specific workflows across accounting, finance, auditing, taxation and related disciplines.
4. Upon completing both phases, ISCA will award participants a Certificate of Completion, a digital badge and Continuing Professional Development Education (CPE) hours. The digital badge serves as a verifiable, tamper-proof record of achievement that recognises AI proficiency, signalling credibility to employers. It can be easily shared across professional platforms including LinkedIn.
5. Accounting professionals in, or aspiring to, management roles can also enrol in modules focused on AI implementation after completing the two phases. These modules are designed to equip them to lead the responsible adoption of AI and drive AI transformation within their organisations.
An AI sandbox to experiment and learn from peers and industry leaders
6. As part of AIxAccountancy, participants will also have access to AI Nexus, a dedicated hub for accountancy and corporate finance professionals to learn and share insights, resources and best practices on AI adoption. Through AI Nexus, participants can experiment, prototype and build their own AI-assisted workflows in a sandbox environment, applying their learning directly to real industry needs. Participants can also connect with peers, technology providers and educators to share and work on new use cases. Regular sharing sessions by leading accountancy companies and AI tool providers will further enrich the learning experience with best practices and real-world applications. Together, these channels ensure participants receive both expert guidance and meaningful peer-to-peer learning throughout the programme. Participants can access AI Nexus at: https://ainexus.isca.org.sg/.
7. Mr Lee Boon Teck, President of ISCA, said: “AI is reshaping the future of the accountancy profession. The professionals who will thrive are those who become AI bilingual, combining deep accounting expertise with the ability to use AI confidently, responsibly, and with sound professional judgement. AIxAccountancy is more than a training programme. It is a national profession transformation initiative that equips accountants and finance professionals with the skills and confidence to create greater value for businesses and society.”
8. Mr Ng Cher Pong, Chief Executive of IMDA, said: “AI delivers the most impact when it is grounded in domain expertise and applied to the work professionals know best. Our partnership with ISCA on AIxAccountancy reflects this approach by equipping accounting and corporate finance professionals not just with AI skills, but also with the ability to apply them meaningfully and responsibly in their day-to-day work. We look forward to seeing more professionals harness AI with confidence and purpose, becoming not only fluent, but truly AI bilingual in their field.”
9. Mrs Chia-Tern Huey Min, Chief Executive Officer of Accounting and Corporate Regulatory Authority, said: “ISCA’s AI Fluency Programme, AIxAccountancy, comes at an opportune time, as AI continues to reshape industries and redefine the way we work. It complements the refreshed Skills Framework for Accountancy, which embeds AI fluency across all 44 job roles – spanning data analytics, visualisation and strategic decision-making. Through this programme, accounting and finance professionals will gain the practical AI skills they need to thrive in this rapidly evolving landscape.”
10. The launch of the AIxAccountancy underscores ISCA and IMDA’s commitment to help the accountancy profession navigate the AI era. By equipping professionals with accessible learning, practical AI experimentation and community collaboration, ISCA aims to accelerate AI adoption across the profession while ensuring professional judgement, ethics and trust remain at the core of professional accountants in an increasingly AI-driven business environment.
Hashtag: #ISCA #CharteredAccountants #AIxAccountancy #AIFluency #AIBilingualism #DifferenceMakers #Accounting #Accountancy
The issuer is solely responsible for the content of this announcement.
Institute of Singapore Chartered Accountants (ISCA)
Infocomm Media Development Authority
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