Travel/Tourism
Confusion Over Dana Air Aircraft Door Fall as NCAA, Senate Wade in
By Dipo Olowookere
The alleged falling of an emergency door of Dana Air few days ago has continued to raise concerns over safety of the aviation industry in Nigeria.
A passenger had posted on social media of an incident that occurred when the exit door of the plane belonging to the airline fell off after landing and whilst taxing at the Abuja airport.
One of the passengers identified as Ola Brown had posted on his Twitter handle that, “(I) flew Dana (Air and the) exit door was unstable throughout flight. As we touched down, it fell off. Scary stuff!
“I was closer to the front so when I heard the sound, (I) thought it was an explosion. (I) couldn’t quite comprehend that it (the door) had just fallen off.”
The post generated mixed reactions from many Nigerians, who called for a thorough investigation into the incident.
But reacting, Dana Air, in a statement on Wednesday, claimed one of the passengers must have pushed the door to fall off.
According to the airline operator, the emergency exit door of the aircraft, by design, is a plug-type backed by pressure, which ordinary cannot fall off without tampering or conscious effort to open by a crew member or passenger.
Dana Air said before it took off, some engineers carried out their routine checks on the plane and rubbished claims of negligence on its part.
”We wish to state categorically that this could never have happened without a conscious effort by a passenger to open it.
“By design, the emergency exit door of our aircraft are plug-type backed by pressure, which ordinary cannot fall off without tampering or conscious effort to open by a crew member or passenger.
“We also wish to enlighten the author that, when an aircraft is airborne, it is fully pressurized and there was no way the seat or door could have been ‘shaking’ as insinuated.
“A thorough inspection was however carried out on the said aircraft upon landing in Abuja, by our engineers and a team from the Nigerian Civil Aviation Authority (NCAA), and no issue was reported. There was also no threat to safety at any point.
“The flight was only delayed for 8 minutes as we needed to demonstrate to the regulators that the safety and comfort of our guests is at the centre of our operations.
“We wish to apologize to our guests for any inconvenience such report may have caused and for the slight delay on the return service to Lagos.
“A thorough investigation of the concerned passenger is ongoing.
“As one of the oldest and most experienced airline in Nigeria, we remain committed to global best practices,” Dana Air said yesterday in a statement through its Communications Manager, Mr Kingsley Ezenwa.
However, one of the passengers released a video of the incident, showing nobody around the affected emergency exit door.
Other passengers were seen and heard in the visual clip making comments on the incident and capturing it as well with their mobile phones.
Meanwhile, the Senate President, Me Bukola Saraki, has promised that the Senate will take up the matter.
Mr Saraki described the incident as “unacceptable” saying airline operators must put safety of passengers first before anything else.
“Thank the Almighty for your safe landing. The safety of passengers and conditions of aircrafts must be the primary concern of all airlines that are operating in Nigeria.
“An airline door falling off is unacceptable.
“We will take this up at the Senate. It must not happen again,” the Senate President said.
Also, the aviation industry regulator in the country, the Nigeria Civil Aviation Authority (NCAA), has commenced an investigation into the case.
General Manager, Public Affairs at NCAA, Mr Sam Adurogboye, disclosed yesterday that a four-man panel has been set up to re-certify the aircraft.
“What actually happened just like you heard, yes the plane when landing and taxing, the emergency exit door came down, that was the report I heard and I had to quickly find out also.
“I found out in our system and I was told by Airworthiness that Dana Air notified them and they raised a four-man team to go and look at the aeroplane.
“The report of our team will confirm to us what really happened,” Mr Adurogboye said.
By Aduragbemi Omiyale
A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.
Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.
Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.
The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.
The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).
It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.
“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.
“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.
“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.
On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”
“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.
By Adedapo Adesanya
The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.
The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.
Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.
He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.
“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.
“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”
According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.
“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.
“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.
“NCAA should do that because they can’t get away with it.”
By Adedapo Adesanya
The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.
The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.
“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.
The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.
The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.
Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.
The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.
“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.
“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.
In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.
The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.
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