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Dubai Moves to Become World’s First Most Visited City

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**Records 15.8m Int’l Overnight Visitors in 2017

By Modupe Gbadeyanka

Last year, Dubai recorded a strong 6.2 percent year-on-year increase in international overnight visitation, accelerating the 5 percent growth witnessed in the previous year and propelling the emirate’s momentum towards its 2020 goal of welcoming 20 million visitors per year by the start of the next decade.

According to the latest data published by Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism), a total of 15.79 million tourists visited Dubai last year, setting a new record for the emirate and underlining the sustained strength and resilience of its travel and tourism sector.

Commenting on the development, His Excellency Helal Saeed Almarri, Director General, Dubai Tourism, said: “Under the visionary leadership of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, the emirate has continued to capture the share of the global outbound travel market, complemented by a significant increase in tourism-driven economic contribution to the country’s GDP.

“Our strong 6.2 percent growth in 2017 has allowed us to ramp up the pace towards meeting our 2020 targets, and we remain confident that our performance, backed by the continued strength of our partnerships across government and private sector stakeholders, will enable us to successfully attain our goals of becoming the number one most visited city as well as being the most recommended with the highest number of repeat Dubai loyalists.”

India retained top spot in 2017, contributing 2.1 million visitors, becoming the first country to cross the 2 million mark in a single year.

The country’s performance represented a 15 percent year-on-year increase and validated, among other factors, the success of Dubai Tourism’s ongoing collaboration with Bollywood superstar Shah Rukh Khan in the multi award-winning #BeMyGuest campaign.

The Kingdom of Saudi Arabia (KSA) maintained its second rank, contributing a total of 1.53 million tourists last year, maintaining its position as the highest driver of traffic volumes from within the Gulf Cooperation Council (GCC).

Third-placed UK, meanwhile, delivered 1.27 million travellers, rising 2 percent over 2016, underscoring Dubai’s enduring popularity among British travellers.

Impressive results from some of Dubai’s remaining top 10 source markets for inbound tourism included fifth-placed China with 764,000 tourists, up 41 percent while eighth-placed Russia with 530,000 visitors, recording a stellar 121 percent increase over the previous year.

Both markets benefited from easier access following the introduction of visa-on-arrival facilities to Chinese and Russian citizens in late 2016 and early 2017, respectively.

With increased contributions also from the USA, Germany and Iran, at 633,000, 506,000 and 503,000 visitors respectively, collective gains across all of these markets helped mitigate the decline in visitation observed from some of the regional markets like Oman and Pakistan.

Western Europe replaced the GCC as Dubai’s main regional source market with a 21 percent share, contributing more than 3.2 million travellers, up 5.5 percent.

Although last year’s top performer ended 2017 in second place, the GCC region still maintained a high share of volume at 19 percent, delivering an overall 3.02 million travellers to Dubai. This 4 percentage point decline in GCC share was, however, effectively countered by year-on-year increases in tourist volumes from all other regional source markets except Australasia.

The South Asia region, in third place, contributed an 18 percent share of over 2.8 million visitors, up a strong 10.6 percent, followed by the Middle East and North Africa (MENA), and North and South-East Asia regions in joint fourth position, each contributing close to 1.7 million visitors and independently commanding 11 percent share, the former recording a 3.2 percent increase and the latter, an impressive 23.6 percent over 2016 visitation figures.

Underscoring the successful delivery of its diversified market strategy, Dubai’s regional mix saw the biggest year-on-year gain of 51.8 percent from the Russia, CIS and Eastern Europe block, contributing more than 1.1 million visitors and representing a share of 7 percent; the Americas with a 6 percent share made up of just under 1 million visitors, up 7.7 percent; the Africa region with a 5 percent share made up of more than 780,000 travellers, up 6.7 percent; and finally Australasia countries with a 2 percent share of overall volumes, with a total of just under 340,000 visitors.

Supporting the city’s priority agenda to always offer something new, unique and world-class to every global traveller, 2017 saw further strides made in broadening Dubai’s appeal to a wide spectrum of visitors.

The city’s newest beachfront district, La Mer, opened to provide families with a new hotspot for dining, playing and unwinding, while Etihad Museum was inaugurated to give the culturally curious an enriching overview of the birth of the United Arab Emirates and the fathers of the nation.

Meanwhile, Dubai’s new era of live entertainment saw yet another boost with the inauguration of La Perle, the region’s first resident theatrical show, performed in a state-of-the-art aqua theatre in Habtoor City.

Dubai’s major theme parks – IMG Worlds of Adventures and Dubai Parks and Resorts (DPR) had their first full year of operations in 2017. And continuing to enhance Dubai’s attractiveness as a global shopping destination following its launch in December 2016, Dubai’s Retail Calendar saw both traffic and engagement across the 12 months of shopping-related festivals, promotions and seasonal offer periods, mega-sales and clearance events, exclusive retail experiences and activations.

Among the openings towards the end of the year were Dubai Frame and Dubai Safari. New destination offerings coming online in 2018 include sections of the Dubai Historic District, giving visitors an immersion into the rich history of the emirate, glimpses of how people used to live and work, and traditions and customs that remain to this day. To add to the mix is UAE’s first national park, Al Marmoum, which launched at the beginning of 2018, providing an opportunity for tourists to interact, learn and appreciate the wildlife flora and fauna of the emirate. With more options for visitors, combined with key fundamentals and the UAE’s status as the second ranked country globally for safety and security, according to the World Economic Forum’s Travel and Tourism Competitiveness Report, a firm path has been set for further growth in visitation numbers.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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Travel/Tourism

Airlines Fault Claims of Unpaid NCAA Regulatory Fees

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Modular Refinery for Aviation Fuel

By Adedapo Adesanya

The Airline Operators of Nigeria (AON) has denied owing cost recovery charges to the Nigeria Civil Aviation Authority (NCAA), insisting that all services rendered by the regulator to domestic airline operators are paid for fully in advance on a cash-before-service basis.

In a statement from the airlines’ body, it was emphasised that no domestic airline in Nigeria receives NCAA regulatory services without first making full payment of invoices issued to it by the agency, describing suggestions of the indebtedness for regulatory services as factually inaccurate.

It said that what the NCAA refers to as ‘outstanding charges’ relates solely to the 5 per cent Ticket Sales Charge (TSC), a tax imposed by the NCAA on passengers, which it said is not in consonance with the dictates of international aviation.

The AON then urged the federal government to urgently amend the Civil Aviation Act to empower the NCAA to collect whatever appropriate fees and charges are due it directly from passengers or whoever else, without routing such through the domestic airlines, from June 1, 2026.

It said doing this will relieve domestic airlines of the financial burden of acting as collection agents for the NCAA, since airlines currently bear banking transfer charges and other transaction costs in the process of transmitting funds to the organisation.

The airline body reiterated its position that the NCAA is a regulator, not a revenue-generating agency and that it does not fund any aspect of the airline businesses or render any direct service to passengers.

The AON said every service the agency provides to airline operators is fully paid for in advance before it is rendered.

“The AON notes that several member airlines maintain dedicated accounts, from which the NCAA draws down its monthly remittances, until the force majure caused by the Iran-Israel/USA conflict, which had put a lot of financial pressure on airlines worldwide.

“Notwithstanding this arrangement, the AON had formally appealed to the federal government through the office of the Minister of Aviation and Aerospace Development, to suspend the payment of all statutory charges temporarily, as an interim measure to assist airlines in managing their cash flows during the current period of severe financial stress caused by the increase in the cost of Jet A1.

“As an interim response, President Bola Tinubu graciously granted a 30 per cent concession while waiting for the government’s decision on the other aspects of the AON intervention request.

“While the AON acknowledges and appreciates this gesture, we had appealed for a meeting with Mr President to discuss further reliefs, a request that is yet to be granted,” the AON said.

Speaking further on reports that airlines owe billions in debt to the NCAA, the AON said the 5 per cent Ticket Service Charge in question was introduced over 45 years ago under the Government of General Gowon by the then Federal Civil Aviation Authority (FCAA) and its continued relevance has not been reviewed ever since.

It further stated that domestic airlines, in addition to the 5 per cent TSC, still pay separately ànd directly for services provided by the various industry agencies, including the NCAA itself.

AON said that the 5 per cent TSC is an ad valorem tax applied to an airline’s gross earnings, not profits and that the global aviation industry operates at a profit margin of between 1.5 per cent and 2.5 per cent at best.

“The AON remains committed to constructive engagement with the government and all stakeholders to achieve a growth-oriented sector, designed to enable the accelerated growth of key sectors of the economy and the improvement and sustenance of a healthy quality of life for the citizenry,” it said.

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Travel/Tourism

Airline Remittances: NCAA Halts Enforcement of ‘No Pay, No Service’ Policy

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NCAA

By Adedapo Adesanya

The Nigeria Civil Aviation Authority (NCAA) has announced the temporary suspension of its “no pay, no service” directive earlier issued to airlines with outstanding statutory remittances, citing ongoing consultations and prevailing operational challenges in the aviation sector.

In a statement, the authority said the decision followed a review of industry conditions, particularly the rising cost of aviation fuel, which has placed significant financial pressure on domestic carriers and threatens overall sector stability.

However, the NCAA stressed that the suspension does not amount to a waiver, cancellation, or forgiveness of the debts owed by the affected airlines, noting that such decisions fall outside its regulatory mandate.

The agency recalled that President Bola  Tinubu had earlier approved a 30 per cent discount on outstanding statutory charges owed by domestic airlines to aviation agencies, as part of broader government efforts to cushion the impact of high Jet A1 fuel costs and stabilise the industry.

According to the NCAA, airlines remain fully responsible for settling their obligations, adding that it would engage operators individually to ensure compliance through structured repayment arrangements that do not disrupt operations.

The regulator also clarified the nature of the 5 per cent Ticket and Cargo Sales Charge, describing it as a statutory levy mandated by the Civil Aviation Act and embedded in the cost of air travel and cargo services.

It explained that the charge is collected by airlines at the point of ticket and cargo sales on behalf of the aviation system and must be remitted accordingly.

The organisation emphasised that the funds do not constitute revenue or profit for the airlines and should not be treated as such.

It further noted that the revenue from these charges is distributed among key aviation institutions, including the regulator itself and other service providers, all of which play vital roles in ensuring safe, efficient, and internationally compliant aviation operations.

It added that the NCAA operates on a cost-recovery basis and does not receive direct funding from the Federal Government for its routine regulatory activities, making timely remittance of statutory charges critical to sustaining its oversight functions.

The suspension of the enforcement directive, it said, is a measured step aimed at maintaining operational stability in the sector while reinforcing the obligation of airlines to remit collected charges.

The NCAA reaffirmed its commitment to balancing regulatory enforcement with industry sustainability, warning that statutory funds already collected must be remitted for their intended purposes.

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Travel/Tourism

Emirates Skywards Commences ‘Season of Rewards’ Campaign

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Emirates Skywards

By Modupe Gbadeyanka

A new campaign designed to celebrate its passengers across the globe has been launched by Emirates Skywards, a statement from the company confirmed.

The promotion is known as Season of Rewards, and will run from May 21 to August 31, 2026, with beneficiaries getting different rewards for their patronage.

The Skywards Season of Rewards offers more savings with Cash+Miles on Emirates and flydubai, with members unlocking twice the savings, including enhanced Cash+Miles rates across the Emirates and flydubai network when booking flights and extras (excess baggage, lounge access and seat selection. The offer applies across all classes of travel, fare brands and destinations on both airlines. With the limited-time offer, 2,000 Skywards Miles can unlock savings of $30 instead of $15.

In addition, passengers will receive extra tier benefits for travel up until August 31, 2026. Members earn a 20 per cent bonus Tier Miles on every Emirates or flydubai flight, helping members move through the tiers faster. With reduced Tier Miles required during this period, it’s now even easier for members to renew or upgrade their membership status.

Also, they will get 50 per cent bonus Miles with travel partners, including Emirates Skywards Hotels, Marriott Bonvoy, IHG Hotels and Resorts, Jumeirah and more. However, registration is required to participate, and bonus Miles will be credited within 60 days after the end of the offer period.

Further, Skywards members can book their next reward flight and extras with Miles, starting from 4,500 Miles instead of 9,000 Miles during the promo period across all routes, cabins and fares.

“Skywards Season of Rewards reflects our continued commitment to creating even more value for our members worldwide.

“Whether members are planning a family holiday, a Dubai stopover, a weekend escape, or simply looking to maximise rewards across their travel spend – this initiative unlocks more opportunities to earn, save and experience the world with Emirates Skywards,” the DSVP Emirates Skywards, Nejib Ben Khedher, said.

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