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Ikeja Electric Unveils WhatsApp Chatbot for Complaints Resolution

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Ikeja Electric Award

By Modupe Gbadeyanka

A WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service, has been introduced by Ikeja Electric.

A statement from the nation’s largest power distribution company explained that the IE WhatsApp Chatbot works like regular WhatsApp platform and enables seamless two-way communication between the customer and the DisCo through the chat interface.

Through the platform, customers can get their account details, check and pay bills, confirm payments, report faults, make complaints and request for a prepaid meter.

Ikeja Electric said its customers can add the dedicated WhatsApp Chatbot number, 09088951626, on their phone contacts to also check supply availability, report case of energy theft or vandalism, request for new connection and get answers to Frequently Asked Questions (FAQs), among other services.

Customers can also speak with Customer Care Representative via the IE WhatsApp Chatbot if required, it added.

According to the Head of Corporate Communications for Ikeja Electric, Mr Felix Ofulue, the decision to deploy the service is part of the firm’s major push to deliver an optimum quality customer experience through technology.

This commitment continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network, he noted.

“IE as a business is following through with our digital transformation initiative to deliver optimal quality customer service using technology.

“WhatsApp, on the other hand, is a platform that has millions of users and huge adoption for customer resolution.

“Our goal is to ensure that our customers are able to reach us on WhatsApp as an easy medium of communication and to ensure we meet our target of delivering excellent service,” Mr Ofulue said.

He pointed out that IE has over 800,000 customers within Lagos metropolis and as a business that understands consumer’s behaviour, motivations and needs, it has become imperative to introduce the WhatsApp channel to augment other existing customer touchpoints.

“Our vision is to be the provider of choice wherever energy is consumed, so we are focusing on a huge adoption of technology to achieve this. This is also in line with our mantra of ‘customer first, technology now’.

“At the same time, we realise that a lot of our customers use WhatsApp as a preferred means of communication, so it is an obvious choice to provide it as a channel for customers to reach us seamlessly and communicate with us whenever they choose,” he said.

“The WhatsApp Chatbot, which will augment its existing customer touchpoints, is available to receive multiple queries and promptly respond with relevant information to various customers at the same time. However, customers cannot call the number since it is only reachable through WhatsApp chat,” he added.

Mr Ofulue said the introduction of the service will further optimize the Call Centre resources and also enhance the customer experience as the solution is capable of personalizing conversations, this will, in turn, add to the value and quality of interaction.

The WhatsApp Chatbot is a product of a strategic relationship between IE and Infobip, a leading global cloud solutions provider.

It was provisioned on a scalable digital cloud contact centre solution that enables businesses to deliver Omni-channel support for customers through a single interface for agents.

Messaging services such as Facebook Messenger, WhatsApp, Live Chat, SMS and in-house Chabot can all be managed through the platform named Conversations.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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Olam Agri Introduces Cholesterol-Free Mama’s Pride Soya Oil to Consumers

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Mama’s Pride Soya Oil

By Dipo Olowookere

A well-refined and heart-healthy cooking oil designed to meet the evolving nutritional needs of households has been introduced into the Nigerian edible oil market by Olam Agri.

The product, Mama’s Pride Soya Oil, is a carefully developed innovation tailored for Nigerian kitchens and homes.

It is fortified with Vitamin A and Omega 3 and 6, and has zero cholesterol content, with long-lasting frying performance, ensuring value for money for consumers.

To produce Mama’s Pride Soya Oil, the company had strong engagements with the soy farmer community and the government. Its $50 million state-of-the-art soybean crushing plant and feed mill complex in Ilorin, Kwara State, serves as the largest in sub-Saharan Africa with a processing capacity of 250,000–350,000 metric tonnes annually, supporting local soybean production.

This is supplying Olam Agri’s feed-milling unit and its edible oil unit subsidiary, Ruyat Oil, which specialises in processing and refining various vegetable oils for the Nigerian market.

“Mama’s Pride Soya Oil is proudly produced in Nigeria for Nigerians. It is thoughtfully developed as a product consumers can trust for their everyday cooking.

“With its superior quality, health benefits, and long-lasting performance, we are confident it will redefine standards and emerge as a market leader,” the Africa Head of Edible Oil Processing at Olam Agri, Mr Saurabh Kumar, said at the unveiling of the new product.

“This product reflects our continuous investment in Nigeria and belief in its potential. It builds on our impressive achievements across rice, wheat milling, animal feed, and sesame segments.

“From sourcing soybeans locally to processing them into high-quality oil, our new edible oil product is built on excellence, sustainability, and trust,” he added.

Also speaking, the Head of Marketing, Ms Bola Adeniji, said, “We encourage consumers to choose healthy, non-adulterated edible oils. Mama’s Pride Soya Oil offers not just quality, but safety and nutrition. We call on our trade partners and dealers to champion authentic brands and help eliminate adulterated products from the market for the overall health of Nigerians.”

In his remark, the Managing Director for Wheat Milling Business, Mr Nitin Mehta, said, “This is a historic moment for us. To change the game, we must offer consumers a high-quality product at an affordable price. Mama’s Pride Soya Oil embodies that vision.

“After over a year and a half of rigorous product research and development, we are proud to deliver a product that meets the highest standards.

“We have seen tremendous support from our dealers across our pasta and semolina products, and we are confident that with their continued partnership, Mama’s Pride Soya Oil will achieve even greater success in the market.”

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The Future of Entertainment: Why IPTV is Transforming Television Viewing

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IPTV Nigeria

The way people consume television content has changed dramatically over the past decade. Traditional cable and satellite TV are steadily being replaced by more flexible and internet-based solutions. One of the most popular innovations in this space is IPTV, or Internet Protocol Television. This technology allows users to stream their favorite shows, movies, and live channels directly over the internet, offering greater convenience and a wider range of content.

IPTV is gaining traction globally because of its adaptability and user-friendly features. Unlike conventional broadcasting methods, IPTV does not rely on fixed schedules. Instead, viewers can choose what they want to watch and when they want to watch it. This on-demand flexibility has made IPTV a preferred choice for modern audiences who value control over their entertainment experience.

Another major advantage of IPTV is its cost-effectiveness. Many users find that switching to IPTV significantly reduces their monthly entertainment expenses while providing access to a broader selection of channels. From sports and news to international programming and premium movies, IPTV platforms cater to diverse interests without the need for multiple subscriptions.

For those interested in exploring reliable IPTV services, platforms like iptv provide a comprehensive solution. They offer a variety of channel packages, high-quality streaming, and consistent service performance. With stable internet connectivity, users can enjoy seamless viewing without the interruptions often associated with traditional broadcasting systems.

In addition to affordability and variety, IPTV also supports multiple devices. Whether you prefer watching content on your smart TV, smartphone, tablet, or computer, IPTV services are designed to be compatible across different platforms. This level of accessibility ensures that users can stay connected to their favorite content anytime and anywhere.

Another key feature that sets IPTV apart is its advanced functionality. Many IPTV services include features such as pause, rewind, and recording options. This allows viewers to customize their viewing experience further, ensuring they never miss important moments. Moreover, interactive features and personalized recommendations enhance user engagement, making IPTV more than just a passive viewing experience.

Security and reliability are also important considerations when choosing an IPTV provider. Reputable services prioritize user data protection and offer stable servers to ensure uninterrupted streaming. Choosing a trusted provider like iptv can make a significant difference in overall user satisfaction, as it ensures both quality content and dependable service.

As internet infrastructure continues to improve worldwide, the future of IPTV looks promising. Faster speeds and better connectivity will only enhance the streaming experience, making IPTV even more appealing to a broader audience. It is clear that IPTV is not just a trend but a long-term evolution in how people consume media.

In conclusion, IPTV represents a modern, flexible, and cost-effective alternative to traditional television services. With its wide range of content, multi-device support, and advanced features, it has become a leading choice for entertainment in the digital age.

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MoMo Gives Iraboko Lagos Residents Financial Grant, POS Devices

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Y’ello Box digital centre Iraboko

By Modupe Gbadeyanka

At least two residents of the Iraboko area of Lagos State were recently given a N100,000 grant each by the mobile money arm of MTN Nigeria, MoMo Payment Service Bank (PSB).

The beneficiaries, Mr Ibrahim Abdulrazaq and Ms Sobanke Rasheedat, were also each given a POS device to launch their own businesses at the commissioning of a new Y’ello Box digital centre in Awoyaya.

“I’m so happy that I’m among the people they picked. I really appreciate it. This MoMo account means a lot to me,” Ms Sobanke enthused.

“I would like to use the money to upgrade my business because I’m a business owner. I sell bags. And my mom sells flowers,” she added.

The digital centre cited in the community is to equip the local population, particularly women, with the necessary digital financial skills to navigate the modern economy and secure their families’ futures.

The Central Bank of Nigeria recently stated that there is still an over 20 per cent gap left to meet its National Financial Inclusion Strategy (NFIS) target of 95 per cent overall financial inclusion (this was originally set for the end of 2024).

Currently, 74 per cent of Nigerians are financially included, as of the first half of 2025. This presents an opportunity that MoMo PSB intends to step in to fill.

“Our initiative is centred on financial inclusion – ensuring that the economic value generated within this ecosystem remains in the community to fuel sustainable local growth,” the acting Chief Commercial Officer of MoMo PSB, Mr Victor Onyebuchi, stated.

The activation was an immersive experience led by the MoMo team, under the guidance of the company’s Chief Compliance Officer, Ms Deborah Odo-Effimi. Residents were taught how to use MoMo for secure transactions, SIM registrations, and business management.

To encourage the adoption of digital banking, MoMo rewarded active participants with prizes. Residents walked away with solar-powered fans to combat the heat, umbrellas for the rainy season, and branded caps and wristbands.

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