Travel/Tourism
Sustaining Nigeria’s Transport Sector Using Technology
An efficient transportation sector facilitates exchanges that result in the improvements of lives and economies globally. Every day, transport stakeholders develop new ways that support the sustainability of this sector. This stems from the knowledge that the movement of humans, goods and services remains a fundamental part of a country’s economy, and extensively, global economic growth.
In the third-quarter economic performance report for 2021 released by the Nigeria Bureau of Statistics (NBS), the growth in the non-oil sector cannot be overlooked, with the transportation sector also making significant leaps in the quarter, making it one of the fastest-growing sectors in Nigeria in Q3 2021.
The modes of transportation that made these impressive contributions to the economy were rail transport and pipeline (59.93 per cent), air transport (33.31 per cent), road transport (21.11 per cent), and water transport (16.30 per cent). For a country with over 200 million people, the need for a robust means of transportation cannot be overemphasized.
And this guides the federal government’s decision to put initiatives in place to close the gap in the transportation sector through a multi-modal transport system. Although these initiatives are yet to be unveiled, the Lagos State Government has embarked on its own ambitious multi-modal transport system in a bid to upgrade the state to smart city status.
According to the state government, there is fund available to complete the various projects, including the creation of rail lines for intracity trips and other works that will put the proper infrastructure in place for an efficient transport system in the state. To further drive this conversation on the importance of building a sustainable transport system in the metropolis, the Lagos Transport Fest, held on December 13, 2021, drawing stakeholders from both the public and private sector to discuss the way forward in improving Nigeria’s transport system.
The event focused on every aspect of transportation including road, rail, logistics, and ports, noting the importance of a cross-sector partnership to develop the transport sector. In the outline of the event’s agenda, one element made a repeated appearance: technology.
This highlights the fact that technology can bring about changes in the operations of businesses within the rail, maritime, aviation, and road modes of transportation. Technology has continued to prove itself a force to reckon with, evident in the unprecedented changes it has produced across sectors, and the transport sector in Nigeria is not any different.
These perceived and observed changes have led to a steady rise in its utilization, as digitization of processes in various economic quarters has become not just widely accepted but even encouraged. Speaking along these lines was one of the event’s sponsors, Interswitch, Africa’s leading digital payment company, who noted the effect of innovation on the country’s transport sector would increase accessibility to safe payment methods and the attendant ease for commuters.
The need for digitization in the transportation business became notable during the heat of the pandemic, as innovators devised new ways to conduct their businesses without the need for physical contact between individuals. This was especially observed in the logistics sector which saw more companies adopting technological solutions while minimizing physical contact.
In developed countries, other solutions such as robotics, drones, the Internet of Things (IoT) and Artificial Intelligence (AI) swiftly became a replacement for humans to reduce human contact and by extension, the spread of the virus.
Transportation and the AfCFTA
It would almost be remiss if there was no mention of Intra-African trade through the Africa Continental Free Trade Agreement (AfCFTA), which is expected to facilitate stronger trading relations between countries on the African continent. With this in view, experts have highlighted the deficits in the transportation sector that could hinder Nigeria – Africa’s current leading economy – from accessing its full potential, relegating it behind other smaller African nations with better systems in place.
However, giving reassurances of the country’s readiness to participate in this monumental intra-continental trade, the Minister of Transportation, Rotimi Amaechi, said, at a 2-day conference, that the federal government had taken seriously the business of transportation.
He noted that “The transportation sector is the most critical in implementing trade facilitation, enhancing regional integration is key to every other AfCFTA protocol. Hence, the Nigerian government has embarked on huge transport infrastructure investment across the country to ensure efficiency in the transportation sector.”
He also highlighted the importance of digitization in the sector as one of the major elements that require a sturdy infrastructure for successful intra-continental trading. The minister noted that his ministry was dedicated to improving digital services in the transport system through the automation of services.
In the same vein, analysts are projecting a boost in free trade in Africa through digitization. With about 36 countries ratified onto the AfCFTA, it is estimated that over 1 billion consumers on the African continent, with a growing Gross Domestic Product (GDP) of $3.4 trillion will be integrated.
However, the ever-fluctuating, dollar-reliant exchange rate system on the continent remains a challenge to trade within the continent. To address this, the African Export-Import Bank (Afreximbank), in collaboration with the West African Monetary Institute (WAMI), developed the Pan-African Payment and Settlement System (PAPSS) to facilitate cross-border payment between traders in Africa, which would involve participating central banks.
Interswitch, through some of its brands, has continued to enhance cross border payments – Quickteller, a borderless digital payment solution service and Verve card, a payment card issued in 8 African countries with acceptance in over 22 countries on the continent. These services and products are aiding payment between African traders, removing transaction barriers.
To take full advantage of this untapped market, countries would need to develop better transport infrastructure and systems and fortify payment systems to lessen the stress that comes with it, which will help to properly connect markets across the continent and achieve the overarching goal of a prosperous continent.
Enormous opportunities abound in the transport sector, but to tap into these there is the need for a concerted effort from stakeholders in both the public and private sectors to ensure that consumers have seamless experiences while moving goods, services, people and payments across borders.
Travel/Tourism
Verve, Providus Bank Unveil Travel Card for Tourists, Others
By Aduragbemi Omiyale
A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.
Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.
Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.
The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.
The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).
It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.
“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.
“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.
“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.
On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”
“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.
Travel/Tourism
FG May Sell Dana Air Assets to Repay Debts
By Adedapo Adesanya
The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.
The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.
Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.
He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.
“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.
“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”
According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.
“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.
“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.
“NCAA should do that because they can’t get away with it.”
Travel/Tourism
NCAA Slams N5m Consumer Protection Infraction Fine on Qatar Airways
By Adedapo Adesanya
The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.
The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.
“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.
The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.
The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.
Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.
The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.
“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.
“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.
In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.
The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.
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