Connect with us

Auto

A Day in the Life of a Jumia Delivery Agent

Published

on

Jumia Delivery Agent

E-commerce platforms are meeting the disruptive and dynamic needs of customers with distribution networks that ensure products are delivered at different locations and doorsteps with ease and speed.

A crucial link in the chain is the services of delivery associates/agents who beat hurdles to ensure customer expectations are duly met.

The travails of these associates are mostly lost on customers who after placing their orders are expectant of package delivery within the allotted time.

Micheal Eze, a delivery associate at Jumia, gave snippets into what an average delivery agent has to overcome to get that product at the right location and at the right time.

Eze begins his day at the last mile hub where he receives all the planned deliveries for the day. Despite his experience and familiarity with several routes, some orders take him to uncharted axis and territories.

“I have to rely on the Jumia delivery app to guide me through deliveries to each customer,” the van dispatcher explained.

”The job comes with its challenges. For instance, at a customer’s point of delivery, a customer tells you he or she has cancelled (the order). Also, customers’ delivery time clashes; a customer is telling you to come by 2pm and another is also telling you to come by 2pm,” he added.

With no possible way of being in different places at a time, agents like Eze deploy persuasive communications skills to manage the expectations of their customers. Coupled with the need to navigate traffic rigour in a state like Lagos, they eventually find a way to deliver happiness to all their customers at their most convenient time.

For Eze, he derives satisfaction when he’s able to deliver packages to his customers after all the troubles. He also finds a way to manage stress and cool off the pressure of the day’s work before heading home.

“As a delivery associate, I find it exciting delivering happiness to my customers. My day ends when I’ve been able to deliver most of my packages and I go to my favourite bar to refresh before heading home to my family,” he enthused.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Auto

Warri–Itakpe Train Derailment Leaves Passengers With Injuries

Published

on

Warri-Itakpe train

By Aduragbemi Omiyale

A few passengers on a Warri-Itakpe train were feared to have died on Monday in a derailment, which affected at least four coaches. Some of the passengers were also said to have suffered some degree of injury.

This was confirmed by the Nigerian Railway Corporation (NRC) in a statement today.

The unfortunate incident involved the Warri–Itakpe Train Service (WITS), the agency stated, though it did not confirm the number of human casualties.

However, it noted that emergency response teams and relevant authorities were at the scene attending to the situation and providing necessary assistance.

“The Nigerian Railway Corporation (NRC) confirms that an incident involving the Warri–Itakpe Train Service (WITS) occurred today.

“Emergency response teams and relevant authorities are currently at the scene attending to the situation and providing necessary assistance,” the chief executive of the organisation, Mr Kayode Opeifa, said in the statement.

“The corporation is closely monitoring developments and a detailed statement will be issued as soon as more information becomes available,” it added.

Continue Reading

Auto

Shuttlers Hits 10 Million Trips, Expands Reach via Google Maps Transit

Published

on

Shuttlers

By Adedapo Adesanya

Nigerian mobility startup Shuttlers has surpassed 10 million trips on its platform and expanded its reach through an integration with Google Maps Transit in Nigeria, thereby strengthening access to public transportation information.

According to a statement on Monday, the milestones reflect the growing need for structured, shared mobility in urban Africa.

The 10-million-trip milestone coincides with Shuttlers’ 10th year of operations, marking a key point in its growth trajectory. Meanwhile, the Google Maps integration now allows users searching for transit directions on the platform to view Shuttlers’ routes and book seats directly through its system.

The partnership is expected to broaden access to reliable shared transportation options for businesses and professionals navigating major urban centres.

To achieve a Google Transit Partner status, Shuttlers aligned its data architecture, route systems, and real-time operational capabilities with Google’s partner infrastructure requirements.

Across the continent’s fastest-growing cities, formal public transport infrastructure faces significant pressure from rapid population growth, leaving millions of professionals dependent on fragmented and costly alternatives. According to the World Bank, African cities lose an estimated 2% to 5% of GDP annually to transport inefficiency.

Shuttlers currently serves 30,000 active users across more than 1,000 itineraries, operating more than 430 buses daily across Lagos, Abuja and Port Harcourt. Since launching in 2016, the platform said it has maintained a 99 per cent trip completion rate and a 99.94 per cent incident-free rate across its entire journey history.

The average Shuttlers commuter saves 60 per cent to 88 per cent on transport costs compared to ride-hailing services, and reclaims 8 to 12 hours from gridlock every month. In Lagos, the average commuter loses more than 30 hours a month to gridlock.

Speaking on this achievement, chief executive and co-founder of Shuttlers, Ms Damilola Olokesusi, shared, “We are incredibly proud of our integration into the Google Maps Transit system. This, alongside hitting 10 million journeys since launch, is a reflection of years of hard work. For millions of professionals, commuting is still unpredictable, exhausting and expensive.”

“We have spent the last 10 years building technology and operational infrastructure that makes daily transportation more dependable – for commuters, businesses that employ them, and the fleet operators who power our network,” she added.

On his part, Mr Olumide Balogun, Director for West Africa at Google, said: “We are pleased to welcome Shuttlers into the Google Transit ecosystem in Nigeria. Reliable transit information helps people navigate cities more confidently and efficiently. As more Nigerians adopt digital tools for everyday mobility, integrations like these help make trusted transportation easier to discover and access.”

Reiterated its commitment to sustainability, Shutters also disclosed that it is actively integrating Compressed Natural Gas (CNG) and electric buses into its fleet, reducing emissions by up to 60 per cent compared to traditional diesel alternatives.

Continue Reading

Auto

inDrive Lagos, Abuja Top Drivers Get N30m Fuel, Shopping Vouchers

Published

on

inDrive Driver Rewards Campaign

By Modupe Gbadeyanka

Top drivers of a global mobility and urban services platform, inDrive, in Lagos and Abuja were recently rewarded with fuel and shopping vouchers worth N30 million through its Driver Rewards Campaign.

The promo was created by the company in response to rising fuel costs and increasing operational expenses. It is providing meaningful support to its driver community through this initiative, while celebrating their commitment and hard work for keeping Nigeria’s major cities moving every day.

The campaign, which started in March and will end in June 2026, involves distributing vouchers worth N30,000 each to 1,000 eligible drivers through a series of live raffle draws on inDrive’s digital platforms. This effort is designed to acknowledge and reward the most active drivers on the platform for their unwavering dedication and commitment to providing high-quality service to passengers.

The Country Lead for inDrive Nigeria, Mr Timothy Oladimeji, noted that the initiative underscores the organisation’s ongoing commitment to driver welfare and its mission to foster equitable opportunities within the mobility ecosystem.

Mr Oladimeji explained that the Driver Rewards Campaign is designed to ease some financial burdens while encouraging and celebrating drivers’ resilience, professionalism, and dedication to service.

“At inDrive, we understand the realities drivers face every day, especially as rising fuel prices continue to put pressure on their earnings. Our drivers are the backbone of our platform, and this campaign is our way of recognising their dedication and supporting them meaningfully.

“Through these rewards, we want to show that inDrive stands with drivers, values their contribution and remains committed to creating a fairer and more rewarding mobility ecosystem,” he said.

Continue Reading

Trending