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A Day in the Life of a Jumia Delivery Agent

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Jumia Delivery Agent

E-commerce platforms are meeting the disruptive and dynamic needs of customers with distribution networks that ensure products are delivered at different locations and doorsteps with ease and speed.

A crucial link in the chain is the services of delivery associates/agents who beat hurdles to ensure customer expectations are duly met.

The travails of these associates are mostly lost on customers who after placing their orders are expectant of package delivery within the allotted time.

Micheal Eze, a delivery associate at Jumia, gave snippets into what an average delivery agent has to overcome to get that product at the right location and at the right time.

Eze begins his day at the last mile hub where he receives all the planned deliveries for the day. Despite his experience and familiarity with several routes, some orders take him to uncharted axis and territories.

“I have to rely on the Jumia delivery app to guide me through deliveries to each customer,” the van dispatcher explained.

”The job comes with its challenges. For instance, at a customer’s point of delivery, a customer tells you he or she has cancelled (the order). Also, customers’ delivery time clashes; a customer is telling you to come by 2pm and another is also telling you to come by 2pm,” he added.

With no possible way of being in different places at a time, agents like Eze deploy persuasive communications skills to manage the expectations of their customers. Coupled with the need to navigate traffic rigour in a state like Lagos, they eventually find a way to deliver happiness to all their customers at their most convenient time.

For Eze, he derives satisfaction when he’s able to deliver packages to his customers after all the troubles. He also finds a way to manage stress and cool off the pressure of the day’s work before heading home.

“As a delivery associate, I find it exciting delivering happiness to my customers. My day ends when I’ve been able to deliver most of my packages and I go to my favourite bar to refresh before heading home to my family,” he enthused.

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FRSC Condemns Attack on Traffic Enforcement Team by DSS Official

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Shehu Mohammed FRSC Corps Marshall

By Modupe Gbadeyanka

The Corps Marshal of the Federal Road Safety Corps (FRSC), Mr Shehu Mohammed, has kicked against an alleged violent attack on the traffic enforcement team of the organisation by a motorist, who was later identified as a security operative.

In a statement signed by the Deputy Corps Commander for Public Education, Mr Osondu Ohaeri, in Abuja on Friday, it was claimed that the motorist was suspected to be an official of the Department of State Services (DSS).

Narrating the incident in the statement, the FRSC said on Thursday, May 21, 2026, its officials flagged down a Toyota Carina driver for a suspected traffic violation at about 3:20 pm, but he refused to stop and proceeded dangerously until he was eventually held up by traffic close to the Command in Idu, Abuja.

“Upon approach by the patrol team for routine checks of vehicle and driver documents, the offender became hostile, verbally aggressive, and resisted lawful enforcement procedures.

“Despite several tactical and professional attempts by FRSC personnel to de-escalate the situation, the offender escalated the confrontation by physically advancing toward officers and later drawing a pistol, which he fired twice within the vicinity of the Command.

“In the face of imminent danger to lives and property, FRSC personnel acted with remarkable restraint, professionalism, and tactical discipline to swiftly disarm the assailant without loss of life. One Marshal sustained minor bruises during the process,” the statement narrated.

It was disclosed that the suspect was immediately handed over to the Nigeria Police Force at Life Camp Police Station alongside the firearm, ammunition components, and the vehicle involved, with the matter transferred to the appropriate State Command for further investigation.

In the statement, Mr Mohammed praised his men for the courage, professionalism, and maturity displayed by them, saying he’s impressed with how they resisted provocation and ensured that the situation did not degenerate into chaos, despite growing public outrage at the scene.

He further stated unequivocally that no individual, regardless of status, rank, or agency affiliation, is above the law, emphasising that security personnel are expected to lead by example through compliance with established traffic regulations and respect for constituted authority.

He called on all security agencies to continue strengthening inter-agency cooperation, mutual respect, and operational discipline in the collective interest of national security and public safety.

“Firearms and official status must never be used as instruments of intimidation against law enforcement officers carrying out legitimate duties,” he stressed.

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Interswitch Digitises Nigeria’s Interstate Travel With Ticket Vending Platform

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Interswitch

By Modupe Gbadeyanka

Nigeria’s interstate transport ecosystem has been digitalised by the introduction of a ticket vending platform by one of Africa’s leading integrated payments and digital commerce companies, Interswitch.

This comprehensive digital solution was designed to transform ticketing, streamline operations, and enhance service delivery.

At the core of the solution is a secure, token-based system that allows travellers to purchase digital tickets across multiple channels, including web, mobile, and dedicated point-of-sale (POS) devices deployed at transport terminals.

These tokens serve as verifiable digital vouchers, which are validated and redeemed at boarding points, significantly reducing inefficiencies associated with manual ticketing, cash handling, and fragmented sales processes.

It was developed as both an operational management system and a digital marketplace to allow transport operators, particularly small and medium-scale businesses, to digitise their end-to-end processes while connecting to a broader customer base through the Quickteller ecosystem.

With this innovation, operators can seamlessly create and manage routes, oversee terminal activities, track sales, and access real-time performance insights from a single, centralised platform.

It also introduces a marketplace experience that enables travellers to search, compare, and select transport options across multiple operators based on routes, schedules, and pricing. This not only simplifies journey planning but also promotes transparency and choice for commuters.

The platform also supports corporate and institutional users by enabling bulk token purchases, offering a flexible and efficient solution for organisations managing employee or group travel.

In addition, it delivers value to regulators and stakeholders within the transport ecosystem by providing access to structured data and actionable insights that can support oversight, licensing, and consumer protection efforts.

“Transportation remains a critical backbone of Nigeria’s economy, yet much of the sector still operates with fragmented systems and manual processes that limit efficiency and growth.

“With the Ticket Vending Platform, we are introducing a scalable digital infrastructure that empowers transport operators to modernise their operations, expand their reach, and deliver a more seamless experience to travellers.

“Beyond ticketing, this is about creating a connected ecosystem, one that brings together operators, commuters, and regulators on a unified platform, while driving transparency, efficiency, and long-term value across the industry,” the Managing Director for Industry Ecosystems at Interswitch, Ms Chinyere Don-Okhuofu, said.

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FRSC, Brewery Companies Renew Pact to Tackle Drink-Driving

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FRSC Brewery Companies

The Federal Road Safety Corps (FRSC) has renewed a strategic partnership with major brewing companies in Nigeria to intensify efforts against drunk driving and improve road safety nationwide.

The renewed Memorandum of Understanding (MoU), signed with members of the Beer Sectoral Group (BSG), extends the collaboration for another five years, with both sides pledging to deepen public awareness, enforcement and community engagement.

FRSC Corps Marshal, Shehu Mohammed, said the partnership underscores the importance of synergy between government and the private sector in addressing road crashes, particularly those linked to alcohol consumption.

He stressed that saving lives on Nigerian roads requires sustained collaboration, adding that the corps would continue to work with industry players to promote responsible behaviour among motorists.

Speaking on behalf of the BSG, Managing Director of Nigerian Breweries Plc and Chairman BSG, Thibaut Boidin, said the renewal reflects the industry’s commitment to sustained collaboration with regulators. He cited previous joint campaigns, including the Don’t Drink and Drive Campaign, as impactful, adding that the next phase would focus on expanding reach and strengthening implementation.

Also speaking, the Managing Director of Guinness Nigeria, Girish Sharma, said the industry remains committed to supporting initiatives that promote safer roads. He noted that while alcoholic beverages are often blamed for road crashes, the real issue lies in irresponsible consumption, particularly drinking and driving.

“We are here to work with you and ensure that this programme grows bigger and delivers real impact. Saving lives is what matters most,” he said.

Similarly, the chief executive of International Breweries Plc, Mr Nicholas Kade, commended the FRSC for its dedication, describing the corps’ efforts as critical to making communities safer. He said the brewing industry would continue to support initiatives that promote responsible drinking and road safety.

The Executive Director of the Beer Sectoral Group, Ms Abiola Laseinde, described the renewal as a milestone in public-private collaboration.

She said the partnership had driven nationwide campaigns against drunk-driving, influenced behaviour and reached millions of Nigerians with road safety messages.

Ms Laseinde added that both parties would scale up interventions in the next five years to further reduce crashes and promote responsible alcohol consumption.

The FRSC and BSG’s partnership has been central to national campaigns discouraging drunk-driving, with stakeholders expressing optimism that the renewed agreement will deliver stronger outcomes.

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