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Bolt Introduces Feature to Report Offline Trips
By Adedapo Adesanya
Mobility platform in Africa, Bolt, has introduced a new cancellation option on its app aimed at deterring users on its platform from taking offline trips and paying off the app, saying it is to further enhance the safety and well-being of customers.
Passengers will now be able to cancel a trip by selecting the option ‘driver asked to pay off-the-app’ under specific circumstances.
This feature empowers customers to take immediate action should they encounter situations where the driver asks for payment for a trip outside the app, requests payment exceeding the agreed-upon trip fare, or encourages cancellation of the trip to go offline.
Business Post understands that some drivers negotiate offline trips with customers for an aggregate fee, eliminating the need to include Bolt as the middle-man.
According to Mr Yahaya Mohammed, Country Manager for Bolt Nigeria, “We’re happy to introduce our latest cancellation option, designed to cut down on offline trips and address instances where drivers insist on charging rates exceeding those on the app.
“At Bolt, we strongly discourage both drivers and riders from using the platform to exchange contact details or negotiate for offline trips. This goes against the safety and reliability we aim to uphold for our users.
“When drivers and riders go offline, essential safety features like GPS tracking and SOS coverage in the app become inactive, leaving users vulnerable and without access to critical in-app safety tools. Remaining online ensures the effectiveness of these features and prioritizes the safety of our users.
“Mitigating actions are also in place for drivers continuously reported as soliciting offline trips. These actions include temporary bans and account suspensions, as we remain dedicated to providing a secure platform for everyone.”
To ensure safety for both drivers and passengers, Bolt encouraged both passengers and drivers to take advantage of the safety features provided in the app’s Safety Toolkit. These features are specifically designed to operate during active (in-app) trips.
Bolt, with over 150 million customers in more than 45 countries and 500 cities across Europe and Africa, reiterated its committment to providing a secure and reliable ride-hailing experience for all users.
“The introduction of the new cancellation reason option reinforces this commitment, offering riders a powerful tool to prioritize their safety and well-being,” the company said.
Auto
FG Rolls Out Green Tax, Cuts Vehicle Import Levies
By Adedapo Adesanya
The federal government has cut import levies on new and used vehicles by as much as 10 per cent in a move aimed at reducing the cost of vehicle importation, even as it commenced the implementation of a new Green Tax surcharge.
According to an update issued by the Nigeria Customs Service (NCS) on Wednesday, the import levy on new vehicles has been reduced from 20 per cent to 10 per cent, while the levy on used vehicles has been slashed from 15 per cent to five per cent under the 2026 Fiscal Policy Measures, which took effect on July 1, 2026.
The customs said the policy is designed to ease the cost of vehicle imports while advancing the government’s environmental sustainability objectives through the newly introduced Green Tax.
The implementation also reduces the overall import duty on fully built passenger vehicles from 70 per cent to 40 per cent.
As part of the Green Tax framework, a new environmental surcharge of between two per cent and four per cent will apply to petrol-powered vehicles with engine capacities exceeding 2,000cc. However, mass transit buses, electric vehicles, and passenger cars with engines below 2,000cc are exempt from the surcharge.
Beyond the automobile sector, the fiscal measures also lower import duties on several essential goods. The duty on imported rice has been reduced from 70 per cent to 47.5 per cent, while crude palm oil now attracts a 28.75 per cent duty.
In addition, import duties on agricultural and manufacturing machinery have been completely removed to support local production, while Waste PET has been added to the export prohibition list to encourage domestic recycling.
Auto
Ayobo-Ipaja LCDA Plans Data Capture of Commercial Motorcycle, Tricycle Riders
By Dipo Olowookere
Plans are underway to carry out a comprehensive data capture and registration exercise of all commercial motorcycle and tricycle operators within Ayobo-Ipaja LCDA.
This move, according to the council chairman, Mr Lukmon Agbaje, is part of proactive measures to strengthen the security of lives and property across the Local Council Development Area (LCDA). The exercise, he said, would be executed in partnership with security agencies and transport unions.
On Tuesday, the council chief convened a high-level security meeting with leaders of commercial transport unions and key security stakeholders operating within the area.
Mr Agbaje expressed concern over the increasing influx of commercial motorcycle (Okada) and tricycle (Keke) operators into the LCDA without proper documentation or profiling.
According to him, the absence of reliable records poses significant security challenges and could provide opportunities for criminal elements to infiltrate communities under the guise of commercial transportation.
He stressed that security is best achieved through preventive measures, noting that effective profiling and documentation remain essential tools in safeguarding residents and protecting the council from emerging security threats.
Mr Agbaje disclosed that under the new security framework, all Okada and Keke parks and operational locations across the LCDA would be officially documented, adding that every duly verified operator would receive an official identification jacket bearing a unique coded number to facilitate easy identification and monitoring.
He also said a mandatory guarantor system will be introduced to strengthen accountability, ensuring that every registered rider has a verifiable guarantor who can be contacted whenever necessary.
The chairman noted that these measures are designed not only to improve security coordination but also to protect law-abiding commercial operators and discourage criminal activities within the council.
Leaders of the various transport unions welcomed the initiative, noting that proper documentation will distinguish genuine operators from criminal elements, enhance public confidence, and promote a safer working environment for commercial transporters.
Also, the Divisional Police Officers (DPOs) of Ayobo and Ipaja Commands commended the initiative, describing it as a timely and commendable step towards strengthening community policing. They reaffirmed the Nigeria Police Force’s commitment to working closely with the council to ensure full compliance and sustain peace and public order.
Auto
inDrive Introduces In-App Audio Recording Feature
By Aduragbemi Omiyale
A new in-app audio recording feature to enhance safety, promote respectful interactions, and support fair resolution of disputes between drivers and passengers during rides has been introduced by inDrive.
A statement from the global mobility and urban services platform disclosed that the feature can be activated manually by either the driver or passenger at any point during a trip, providing an additional layer of protection and confidence for both parties.
It complements inDrive’s existing suite of safety tools, including in-trip monitoring, ride-sharing capabilities, and 24/7 customer support. Integrated into the app’s Safety Centre.
The audio recording feature, which is already available in the app, helps address situations where evidence is limited, providing an objective record that enables inDrive’s support team to investigate complaints and resolve disputes fairly.
It also promotes responsible behaviour throughout the ride. Designed with privacy and data security in mind, recordings remain securely stored and are only accessed with a user’s consent as part of an official complaint investigation.
The audio recording feature reflects inDrive’s broader mission of challenging injustice by creating a fairer and more transparent experience for everyone using the platform.
According to the Country Manager for inDrive Nigeria, Mr Timothy Oladimeji, while the vast majority of rides are completed without incident, there are occasional situations where misunderstandings arise, and evidence is limited, making it difficult to determine what transpired.
He added that by providing an additional source of information, the feature enables support teams to conduct more thorough investigations and reach fairer resolutions, ultimately enhancing confidence in the platform for both drivers and passengers.
“Safety remains at the heart of everything we do at inDrive. We understand that privacy is just as important as safety, which is why this feature was developed with strong safeguards to ensure users remain in control.
“The introduction of the audio recording feature reflects our commitment to continuously improving the experience for both passengers and drivers to foster trust, accountability and mutual respect,” he said.
The new audio recording feature is now available within the Safety Centre section of the inDrive app. Users will receive notifications informing them about the feature and how it can be activated when needed.
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