Customers Laud Ecobank’s Service Delivery, Digital Offerings

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By Dipo Olowookere

Ecobank Nigeria Limited has been applauded by customers for its enhanced service delivery, describing the various digital offerings of the bank as top-notch.

This commendation was given when the Managing Director/Regional Executive of Ecobank Nigeria, Mr Patrick Akinwuntan, was a guest teller at the Western Avenue branch of the bank in Lagos last Thursday.

This was part of the global Customer Service Week and all top executives of the financial institution moved around the various branches of the bank across the country to work as tellers and customer service staff, meeting and serving customers first-hand. It is also a feedback mechanism for the management of the bank.

One of the customers of Ecobank, Mr Titus Ofurum, who doubles as the Managing Director of Marigold Farming Tools, said he has been doing business with the lender for decades, stating that he has become a referral for the bank.

“I have been banking with Ecobank for years. All my companies’ accounts are domiciled in your bank. I have enjoyed tremendous, good will from your staff over the years. Besides, your services remain my attraction. I have referred many of my colleagues and family members to Ecobank,” he said.

Speaking in the same light, Mrs Adepoju Kehinde, a fashion designer, said the bank’s digital offerings such as PoS, mobile app, Ecobank Pay were impacting her business and bottom line.

She advised other small business owners to avail themselves of the various products and services of the bank. Other observations made by the customers were noted for management actions.

Mr Akinwuntan, while responding, assured that the bank was well-positioned to meet and surpass customers’ expectations through its seamless and world-class digital products and services, stressing that the various customer experience transformation initiatives of the bank are targeted at customers’ satisfaction at every interaction and touchpoint.

The Managing Director explained to the customers how the various digital offerings could improve their businesses.

“Mobile app, Ecobank online, Ecobank Pay, Ecobank Omni, Omni-lite, our *326# and our express point agencies are deployed to effectively meet your needs at all times.

“We enjoin you to take advantage of them. The whole idea is to be able to serve you, whatever the situation and this has been proven right during this pandemic period,” he stated.

He also took time to explain to the customers the inherent benefits of the e-naira policy set to be introduced by the Central Bank of Nigeria (CBN).

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