Ecobank Reaffirms Commitment to Excellent Service Delivery


By Modupe Gbadeyanka

Customers of Ecobank Nigeria have been reassured an excellent service delivery through the various channels put in place by the company to meet their financial needs.

“We have provided the mobile app, Ecobank Online, Ecobankpay, Ecobank Omni, Omni-lite, our *326# and our express point agencies are deployed to effectively meet your needs at all times.

“We enjoin you to take advantage of them. The whole idea is to be able to serve you, whatever the situation and this has been proven right during this pandemic period,” the bank’s Head of Customer Experience, Mrs Olubunmi Otuniga, said in her message to commemorate this year’s International Customer Service Week.

The Customer Service Week is celebrated from October 5 to 9 and this year’s theme is Dream Team, highlighting the importance of teamwork in providing outstanding service to all customers at this challenging period.

“This is another moment to celebrate our customers. We will always celebrate you. You are the reason why we are in business. We seize the opportunity of this event to re-affirming our commitment to providing excellence in customer experience in all our interactions with you.

“The theme reflects the importance of teamwork in consistently providing outstanding service at all our touchpoints. This is what we represent in Ecobank. Your dream team celebrates you. Thank you for choosing Ecobank,” Mrs Otuniga said further.

She said several activities had been lined up for the week, including a “digital promo where customers double their recharge by buying airtime via the mobile app or USSD code between 5pm and 6pm during the period; appreciate a back-office colleague, team or department who have consistently displayed exceptional customer service attributes; standard greetings by all staff and security personnel at our locations to all customers with Happy Customer Service Week.”

“Ecobank, the dream team, celebrates you and career day where staff are to dress up to represent a profession other than banking,” she said, adding that “nominated senior management staff will be at all operating branches for a day to support our front line colleagues.”

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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