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FCMB Records 73,385 Excess Charges, Dispense Error Complaints

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By Dipo Olowookere

In 2020, one of the mid-level financial institutions in Nigeria, First City Monument Bank (FCMB), witnessed a surge in the number of complaints it received from its customers.

The analysis of a document released by the lender by Business Post showed that some of the outstanding complaints were from failed bill payments, dispensing errors on other bank terminals, excess charges, amongst others.

Last year, many organisations, including banks, were forced to operate remotely and this made many residents of the country to carry out financial transactions with the use of technology, especially mobile phones.

The use of phones to complete transactions meant that customers would be charged, while the Automated Teller Machines (ATMs) became more active because banks limited their operations at the banking halls.

It was not a surprise that banks, including FCMB, witnessed such an increase in the period under review.

In the 2019 accounting year, the number of complaints FCMB received from its customers stood at 33,705, indicating an increase by 39,680 or 117.7 per cent.

However, a critical look at the document showed that FCMB put in place an effective and responsive complaints management process.

With 1,473 unresolved complaints from the previous year added to the year under consideration, which brought the total at 74,858, the lender resolved 72,984, with seven of the unresolved in the year escalated to the Central Bank of Nigeria (CBN) for intervention, while 1,867 complaints were pending as at December 31, 2020.

Business Post observed that the value of the complaints received last year by FCMB stood at N1.6 billion, lower than N6.6 billion in 2019, while the amount refunded was N25.6 million, lower than N40.7 million in the preceding year.

Meanwhile, the management of FCMB has advised customers with complaints to lodge them with the Complaints Officer at [email protected] for necessary action.

In the year under review, FCMB said its gross earnings increased to N199.4 billion from N181.3 billion and the various cost-effective strategies put in place by the team ensured that the profit before tax grows to N21.9 billion from N20.1 billion in 2019, while the net profit stood at N19.6 billion compared with the previous year’s N17.3 billion.

This enabled the board to increase the dividend payout for the 2020 financial year to 15 kobo in contrast to the 14 kobo paid in the preceding year.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

Banking

ASBON Honours Union Bank for Advancing Growth of Nigerian SMEs

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By Modupe Gbadeyanka

In recognition of its strategic leadership in advancing the growth and resilience of small and medium-sized enterprises (SMEs), Union Bank of Nigeria Plc has been honoured by the Association of Small Business Owners of Nigeria (ASBON).

The lender was rewarded by the group for its suite of solutions designed to enable business expansion and long-term value creation.

At the Nigeria National SME Business Awards, held recently in Lagos, Union Bank was given the Best SME Growth Banking Initiatives Award for 2025.

The ceremony was organised by ASBON in partnership with the Lagos State government through the Ministry of Commerce, Cooperatives, Trade and Investment.

The event convened stakeholders from the public and private sectors to recognise individuals and organisations driving meaningful impact across Nigeria’s SME ecosystem.

Receiving the award on behalf of the bank, its Head of SME Segment, Mr Ayokunnumi Abraham, described the recognition as a strong endorsement of the organisation’s commitment to supporting small and medium-sized businesses.

“We are honoured to receive this recognition, which reflects Union Bank’s continued commitment to helping SMEs grow by making banking simpler, faster, and more accessible.

“Through enhancements to our specialised platforms such as Union360, we have meaningfully reduced the time it takes for businesses to come on board and begin transacting.

“These improvements have shortened onboarding, increased digital adoption among our SME customers, and supported the acquisition of new business clients. Our focus remains on delivering practical solutions that help Nigerian businesses thrive,” he stated.

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Jobberman Recognises Polaris Bank’s Contributions to Talent Development, Others

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By Modupe Gbadeyanka

The stellar contributions of Polaris Bank Limited to youth employment, talent development, and workforce empowerment across Nigeria have not gone unnoticed, as the company was recently recognised at an event in Lagos.

At the 2026 Jobberman Partners’ Convening, the financial institution was bestowed with the Private Sector Champion Award.

The award recognises private sector organisations that have demonstrated exceptional commitment and leadership in advancing youth employability through impactful recruitment initiatives, graduate trainee programmes, executive hiring support, candidate assessment programmes, and strategic partnerships that create sustainable career opportunities for young Nigerians.

Themed From Impact to Action: Collectively Designing the Future of Youth Employment in Nigeria, the convening focused on fostering collaboration between the private sector and other stakeholders to expand access to meaningful employment opportunities and equip young Nigerians with the skills and opportunities required to succeed in an evolving economy.

On the recognition, Jobberman commended Polaris Bank for consistently going beyond transactional partnerships to deliver measurable impact within Nigeria’s employment ecosystem. The renowned recruitment firm described Polaris Bank as a credible and purpose-driven institution committed to advancing youth employability and supporting the future of work in Nigeria.

The Head of Talent Management at Polaris Bank, Ms Cynthia Sanyaolu, reaffirmed the lender’s commitment to empowering young Nigerians and strengthening the nation’s workforce through strategic people-focused initiatives designed to create long-term economic and social impact.

“This recognition reflects Polaris Bank’s unwavering belief in the potential of the Nigerian youths and our commitment to building platforms that enable them to thrive professionally and economically.

“At Polaris Bank, we see talent development and youth empowerment as critical drivers of national growth and sustainable development,” she stated.

Over the years, Polaris Bank has continued to invest in initiatives that promote learning, career growth, workforce inclusion, and economic empowerment.

Through strategic Graduate Trainee recruitment programmes via its flagship Polaris Graduate Intensive Training (PGIT) and Polaris Tech Ignite Training (TechIGNITE), among other talent development initiatives, and collaborative partnerships, the bank remains committed to supporting the next generation of Nigerian professionals while contributing to national development.

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Ecobank to Approach Offshore Investors for $350m Bond Refinancing

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By Aduragbemi Omiyale

Plans are underway by Ecobank Transnational Incorporated (ETI) to approach the international debt market for a capital raise.

The parent company of the Ecobank Group intends to use proceeds from the proposed exercise to refinance “the concurrent any-and-all tender offer of the ETI $350 million 8.750 per cent tier 2 notes due June 2031.”

However, the issuance of the notes is subject to prevailing market conditions and the conclusion of the necessary transaction documentation, a statement signed by the organisation’s chief financial officer, Mr Ayo Adepoju, stressed.

After issuance, the debt instrument may be listed on the London Stock Exchange, with the expectation that the bonds will be traded on its regulated market.

Ecobank noted that it would allocate an amount equivalent to the full net proceeds of the issue of the notes to finance or refinance, in part or in full, new and/or existing eligible assets as described in its Green Bond Framework (Ecobank-Sustainability), as amended and supplemented from time to time.

Ecobank, which has banking operations in 34 countries in Africa, is listed on the Nigerian Exchange (NGX) Limited, the Ghana Stock Exchange and the Bourse Régionale des Valeurs Mobilières (Stock Exchanges).

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