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First Bank Begins Secure Banking Services on WhatsApp

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By Dipo Olowookere

In a bid to deepen financial inclusion in Nigeria, Clickatell has made it possible for First Bank to launch Chat Banking on WhatsApp.

With this development, the lender will unlock the opportunity for millions of new consumers to experience an improved way to initiate day-to-day secure banking activities and digital product purchases from within the chat application.

It will also enable First Bank customers to manage their banking needs within their WhatsApp chat with the same efficiency as USSD.

Customers can add First Bank’s published WhatsApp phone number or a direct link access the First Bank’s “Verified” profile to begin a secure Chat Banking session.

Clickatell Transact’s bank grade platform allows for banks around the world to develop and seamlessly deliver their unique customer experiences consistently across multiple channels.

The platform’s solutions allow banks to self-manage and instantly deploy changes to their offerings without the need for intensive professional services lowering turnaround times from weeks to minutes, reducing launch friction, development cycles and associated overheads. This launch with First Bank of Nigeria marks the third large scale deployment by Clickatell in the African market in the past month.

Clickatell has pioneered the Chat Banking innovation through WhatsApp with a high emphasis on security to make WhatsApp a risk-free and convenient business engagement channel for customers. Multiple layers of encryption and authentication ensure a safe, and hassle-free transactional experience.

First Bank of Nigeria will offer its’ customers a full suite of banking options that can be initiated through WhatsApp, including balance checks, transfers, payments in addition to a vast bouquet of digital products and services that can be purchased instantly. WhatsApp unlocks an opportunity for brands to offer their customers a more personal, intuitive and efficient way to engage with them on chat.

“Customers’ expectations are constantly changing and it’s our duty as a customer focused bank to ensure that our customers are provided with the means to initiate or carry out banking services through any channel they desire,” said Mr Chuma Ezirim, Group Head, E-Business, First Bank of Nigeria Limited. “We are constantly seeking new ways and opportunities to meet customers at their preferred touch points and we understand our customers are actively engaged on WhatsApp.”

Clickatell’s Transact Division is committed to providing solutions to social and economic problems, through FinTech innovation. Clickatell’s goal is to provide consumers with efficiency, a pinnacle of customer experience and better value. In countries like Nigeria, where cash is currently the preferred method of transacting, Clickatell’s solutions resolves critical issues around ease of access, safety, security and consistent availability of essential products and services.

“We are very excited to be working with the team from First Bank of Nigeria who, in record time, implemented a complex user experience, soft launched and managed to improve on the already exceptional services that First Bank offers its customers. As a technology provider, Clickatell drives to delight both clients and their end-users through low code deployments and innovative upgrades. This rapid time to market and iteration capability of our offerings helps acquire new customers for our clients” – Jeppe Dorff, Managing Director of Clickatell’s Transact Division.

By providing consumers with what they want, when they want it and integrating solutions where they engage and transact, Clickatell innovation like Chat Banking on WhatsApp paves the way forward for consumers to gain confidence and trust in digital transactions. Millions of consumers are getting onboarded with each new launch of Clickatell powered chat banking across the world, especially in Africa. Clickatell is diligently pursuing its goal of reaching all of Nigeria’s banked consumers. With its’ success in Nigeria, Clickatell has taken a definitive step in the right direction for greater financial inclusion, both in Africa and around the globe.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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Banking

Access Bank CEO Calls for Stronger Collaboration to Boost African Trade

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By Adedapo Adesanya

The chief executive of Access Bank Plc, Mr Roosevelt Ogbonna, has called for stronger collaboration among policymakers, financiers and businesses to accelerate trade within Africa and unlock the continent’s economic potential.

Mr Ogbonna made the call at the Access Bank Africa Trade Conference (ATC 2026) held in South Africa, where he said Africa must address structural barriers that continue to limit the growth of intra-continental commerce despite its vast market opportunities.

Speaking during his opening remarks, the Access Bank chief noted that the conference was convened to continue conversations which started at the inaugural edition in 2025 on how Africa can expand trade within the continent while strengthening its participation in global markets.

He noted that Africa’s share of global trade remains relatively small, stressing that fragmented trade corridors and structural bottlenecks continue to hinder the growth of commerce across the continent.

“The reality is that Africa still controls a small share of global trade. The corridors are still fragmented and more aspirational than functional, and too many small businesses that aspire to trade across Africa remain constrained”.

Further speaking, Mr Ogbonna explained that stakeholders at last year’s conference agreed on three key priorities for transforming Africa’s trade landscape. The priorities he listed include breaking down silos between policymakers, financial institutions and businesses, building a trade ecosystem driven by reliable data and analytics, and developing systems that support both large corporations and smaller businesses seeking to expand across borders.

He noted that the 2026 edition of the conference is not a fresh start but a continuation of efforts to drive meaningful progress in intra-African trade. According to him, since the last edition of the conference, some progress has been made across key sectors of the economy.

“We have seen value chains emerging across agriculture, manufacturing and services, and we are seeing African brands crossing borders and building a global presence,” he said.

Mr Ogbonna also pointed to the growing role of technology platforms in reducing friction in areas such as payments, logistics and market access. He, however, acknowledged that the gains remain uneven across the continent, with progress concentrated in a few markets and specific trade corridors.

The Access Bank Chief urged stakeholders across the continent to move beyond dialogue and take concrete steps that will strengthen trade relationships among African countries, emphasising that Africa’s economic transformation would depend largely on the willingness of businesses and institutions to collaborate more effectively.

“This conference must not end as another talking shop. It must become the birthplace of a movement that contributes to transforming intra-African trade,” he urged.

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Banking

Global Money Week: CBN Urges Customers to Safeguard PINs, Passwords

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By Adedapo Adesanya

The Central Bank of Nigeria (CBN) has warned banking customers to safeguard their financial information by never sharing their personal identification numbers (PINs), passwords, and other sensitive banking details with anyone.

The apex bank, in a post obtained from its X handle on Monday, advised customers as the world observes Global Money Week 2026 amid rising cases of fraud and scams targeting unsuspecting bank customers.

It emphasised that even individuals claiming to be bank officials should not be trusted with personal banking information.

“Protect your money by protecting your information. As we mark Global Money Week 2026, remember: your PINs, passwords, and banking details should never be shared with anyone, not even someone claiming to be from your bank. Stay alert. Stay safe.”

The warning comes amid worries as fraudsters often impersonate bank officials via phone calls, text messages, or emails to trick customers into revealing sensitive data. This has been made worse with the development of artificial intelligence (AI).

Global Money Week is an annual international campaign that promotes financial literacy, money management, and consumer protection. It is being observed worldwide, including in Nigeria, with a focus on safe banking practices.

This year’s theme, Smart Money Talks, focuses on supporting young people to talk openly about money, develop essential financial skills, and make informed decisions that build long‑term confidence and financial well‑being

Throughout Global Money Week, people and institutions will carry out programmes that will aid learning about the necessary money management skills, attitudes and behaviours needed to make smarter future financial decisions.

Topics like scams and fraud awareness, managing finances, understanding transactions and protecting consumer rights will also be explored across the world.

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Fintech Group Backs CBN Move to Strengthen Banking Security

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By Adedapo Adesanya

The Fintech Association of Nigeria has backed the recent slew of regulatory measures by the Central Bank of Nigeria (CBN), saying it will strengthen banking security, curb fraud and boost trust.

Mr Oluwaseun Adesanya, National Treasurer of the association, in an interview with the News Agency of Nigeria (NAN) in Lagos over the weekend, said the policies, including restricting banking applications to a single device, were designed to safeguard the financial ecosystem.

He said the regulator introduced the measures to improve security, protect customers and strengthen confidence in digital banking platforms.

Mr Adesanya, speaking on the sidelines of an induction and award ceremony organised by the Chartered Institute of Bankers of Nigeria (CIBN), said improved security will enhance convenience for customers and reinforce trust in financial institutions.

Mr Adesanya added the reforms would also help banks reduce losses from non-performing loans by strengthening credit facility frameworks.

“This will bring more sanity into the financial system and help banks avoid making provisions for loans that are no longer performing,” he said.

He noted that the regulatory initiatives were aimed at creating a safer environment for stakeholders across the financial services industry.

Last week, the CBN made some fresh regulatory moves aimed at strengthening the Nigerian banking ecosystem, including the announcement of new baseline standards requiring financial institutions to deploy automated anti-money laundering (AML) systems.

The new framework sets minimum standards for automated anti-money laundering solutions designed to strengthen the detection and reporting of financial crimes within Nigeria’s rapidly digitising financial ecosystem.

The CBN explained that the guidelines establish a baseline structure for financial institutions to deploy advanced monitoring tools capable of flagging suspicious financial activities instantly.

Also, it directed Nigerian banks to flag suspected fraud Bank Verification Numbers (BVNs) after a 24-hour watchlist from May 1, as well as updates on phone numbers linked to a BVN shall be allowed only once in a lifetime.

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