Banking
GTBank Leading the Way: Restoring Trust and Setting New Standards in Banking

By Gboyega Adesegun
Guaranty Trust Bank (GTBank) has once again demonstrated its knack for innovation and customer-centric solutions, solidifying its place as a leader in Nigeria’s banking sector. While the industry faces challenges from fluctuating economic conditions to evolving customer demands, GTBank’s forward-thinking initiatives continue to set the standard for excellence.
In recent months, the financial institution has made bold strides, with its most recent move being the removal of Point of Sale (POS) charges. This decision, warmly received by small business owners, entrepreneurs, and everyday Nigerians, underscores the bank’s commitment to supporting financial inclusion and easing the cost of transactions in a cash-driven economy.
“Our decision to eliminate POS charges stems from a deep understanding of our customers’ needs. We want to make banking as seamless and cost-effective as possible,” said a spokesperson for the bank. “The goal is to ensure that our customers can carry out transactions without worrying about extra fees, especially in this tough economic climate.”
Beyond transactional relief, GTBank has also focused on community-driven initiatives, from educational support programs to funding healthcare projects. The bank’s Corporate Social Responsibility (CSR) strategy is not merely a box-ticking exercise but a genuine effort to contribute positively to society. During the recent back-to-school season, GTBank sponsored educational materials and facilities for underserved schools across the country, a gesture that was met with praise from educators and parents alike.
Industry analysts note that GTBank’s approach to banking goes beyond profits. “The bank has managed to blend financial growth with social impact, which is rare,” commented an economic analyst. “Their strategies are not only about increasing their bottom line but also about lifting the communities they serve.”
As digital banking continues to take center stage, GTBank has also enhanced its technology-driven services. The bank’s mobile app and online banking platforms are frequently updated to ensure security, ease of use, and innovative features that cater to both tech-savvy youths and traditional customers. This balance of technology and personal touch has helped GTBank maintain its status as a household name in Nigerian banking.
Perhaps most noteworthy is GTBank’s resilience in the face of adversity. While the banking sector has had its share of controversies, GTBank’s ability to navigate through challenges with transparency and integrity has helped restore confidence among stakeholders. The bank’s leadership, under the guidance of Segun Agbaje, has maintained a clear focus on ethical practices and building lasting relationships with customers.
Looking ahead, GTBank’s vision remains clear: to continue being a trusted financial partner to millions of Nigerians. By keeping an ear to the ground and responding proactively to market needs, the bank is not just surviving in a competitive market—it is thriving.
In a time when positive stories are rare, GTBank’s consistent delivery of value and integrity offers a refreshing narrative of what is possible when business acumen meets social consciousness. As Nigeria navigates its economic realities, institutions like GTBank show that success is not just about numbers but also about making tangible differences in people’s lives.
Gboyega Adesegun writes from Lagos
Banking
Sterling Bank Offers Free Bus Rides to Nigerians

After sparking a national movement with its Zero Transfer Fees campaign, Sterling Bank has once again pushed the boundaries of what corporate citizenship can mean to everyday Nigerians.
Last week, regular Lagosians stepping out after long workdays were met with an unexpected gift: Sterling OneBank-branded buses waiting to take them home, free of charge.
Starting as a push against bank transfer fees, the initiative has now taken to the streets, as the bank began offering free bus rides to customers across major Lagos corridors, a gesture that will continue through May 2025 to ease the return of workers after the May Day holidays.
For a city where a single bus fare can be the difference between feeding a family or not, Sterling’s free ride initiative struck a deep chord. What began with free transfers through its OneBank platform has now evolved into a movement on wheels, connecting digital convenience with real-world survival. In a time of skyrocketing costs, the bank is reaffirming a simple belief: financial freedom should not end at the removal of bank charges, it should move you, carry you, and lift you.
Across Lagos, from Obalende to Ikorodu and TBS to Oshodi, the sight of Sterling buses pulling up to offer free rides sparked moments of disbelief, gratitude, and quiet celebration. For thousands of commuters, it was a tangible reminder that sometimes, the biggest changes come not from slogans, but from small, deliberate acts of care.
“For customers who have to choose between transport fare and groceries, this is more than a ride, it’s hope,” said Chidimma Okoli, Masterbrand Marketing Lead at Sterling. “When we said we were tearing down the barriers to moving your money, we meant it. But we also meant the barriers to moving yourself, to moving your dreams, to moving your life forward.
This isn’t just about banking apps. It’s about freedom, in every sense of the word.”
Mary E., a market trader from Oshodi, stepped off a Sterling bus last Friday and captured the mood perfectly. “This is the first time a bank is not just advertising but acting,” she said, beaming. “I have saved on transfers all month because of OneBank. And today, I saved on my transport. Sterling ehn, dem sharp. Dem dey move.”
Across town, a young professional shared his own experience on LinkedIn: “Every naira matters o. I already saved money on bank transfers using OneBank. Today, Sterling saved me time, money, and stress after a brutal day at work. They just get it.
Another rider, Amaka I., a single mother and hairdresser from Ajah, described the free ride as “a blessing nobody told me was coming.” She added, “We Lagos people work so hard just to move. Today, I didn’t have to count Naira for my bus fare. That is dignity. That is respect.”
Chidimma Okoli emphasized that this initiative was never about fanfare, but about putting philosophy into action. “Financial systems have for too long extracted from Nigerians,” she said. “At Sterling, we are making a different choice. We are giving back, not just in naira and kobo, but in opportunities, in relief and in real dignity.” This initiative builds on Sterling’s history of standing with Nigerians during critical moments.
During the pandemic, Sterling was one of the first banks to support remote work transitions and provide digital lifelines to struggling SMEs. Through programs like AltSchool Africa and entrepreneur bootcamps, Sterling has opened new doors to skills development and affordable financing. After fuel subsidies were removed, the bank financed transport cooperatives to keep mobility alive for thousands who would otherwise have been stranded.
But according to Okoli, what matters now is not history, it’s momentum. “We’re not trying to relive past glories,” she said. “We’re building new victories, alongside the people who trust us every day with their journeys.”
Beneath the buses and smiling faces lies a deeper story of infrastructure strength. Sterling’s robust digital banking backbone, capable of handling over 180 million transactions and scaling rapidly, allows it to absorb costs that many banks would have pushed onto customers. It is this invisible engine that has further helped make visible change possible.
As the month of May approaches, the momentum will continue. Workers returning from the holidays can expect to find the free rides still running across locations, a daily reminder that real banking doesn’t just live in apps but also on the streets, in the choices that make hard lives a little easier.
Sterling is encouraging all riders to share their experiences online, turning thousands of quiet journeys into a loud statement that Nigeria deserves a financial system that carries its people forward, not holds them back. Because true banking is not about hoarding profit; it is about moving lives and moving freely.
Banking
Delight as NDIC Begins Payment of Heritage Bank N46.6bn Liquidation Dividends

By Adedapo Adesanya
The Nigeria Deposit Insurance Corporation (NDIC) has started the payment of N46.6 billion in liquidation dividends to depositors of the defunct Heritage Bank months after a series of delays, a development that has created excitement among customers.
In a statement on Sunday, the Acting Head of Communication and Public Affairs at the corporation, Mrs Hawwau Gambo, noted that the funds were from sales of the bank’s assets and recovery of debts owed.
Mrs Gambo explained that a liquidation dividend is paid to depositors of a closed bank, beyond the maximum insured limit, using proceeds from asset sales and debt recovery, adding that it may also cover payments to creditors and shareholders once all depositors have been fully reimbursed.
The NDIC began payment of the first tranche of liquidation dividends on April 25.
According to Mrs Gambo, the initial dividend is paid at 9.2 kobo per Naira on a pro-rata basis to depositors with balances above N5 million, noting that further payments would be made as more assets of the defunct bank are realised and outstanding debts recovered.
Following the revocation of Heritage Bank’s licence by the Central Bank of Nigeria (CBN) on June 3, 2024, NDIC immediately reimbursed insured deposits up to N5 million.
To ensure a seamless process, NDIC used depositors’ Bank Verification Numbers (BVN) to locate alternate accounts and automatically credit the insured amounts.
The corporation also used existing records from insured payments to disburse the first tranche of liquidation dividends.
“Depositors with balances exceeding N5 million who did not receive their liquidation dividends should visit the nearest NDIC office.
“Depositors without alternative bank accounts, who were not paid the insured amount, should also visit NDIC offices or download forms from www.ndic.gov.ng.
“Depositors must complete and submit a deposit verification form to receive their insured amounts and, where applicable, the first tranche of dividends,” Mrs Gambo said, reiterating the agency’s commitment to ensuring the recovery of assets and the reimbursement of all eligible depositors.
Banking
Removing Bottlenecks Boosting FX Inflows—Cardoso

By Adedapo Adesanya
The Governor of the Central Bank of Nigeria (CBN), Mr Yemi Cardoso, says removing identified bottlenecks is helping the country in terms of foreign exchange inflows.
He disclosed this at a meeting of the Nigerian government delegation led by the Minister of Finance and the Coordinating Minister of the Economy, Mr Wale Edun and international investors on the sidelines of the ongoing Spring Meetings of the IMF and World Bank in Washington D.C.
The central banker assured the global investment community that the apex bank will strengthen its processes to sustain gains from recent reforms and confidence in the economy.
Mr Cardoso stated that the “difficult reforms that have been undertaken have begun to bear fruit,” adding that “the numbers speak for themselves”, indicating positive developments in the Nigerian economy.
He highlighted the significant progress made in the remittance space noting that initial scepticism was overcome.
He said monthly remittances increasing from approximately “$200 million plus on a monthly basis to a peak of around $600 million by August [2024]”.
He said this was achieved by “understanding where the bottlenecks were and we did everything to remove them” and by closing the gap on different exchange rates.
Mr Cardoso also explained that engaging with the diaspora community through roadshows also yielded positive responses.
“The CBN has also involved the banking system in these efforts, including targeted outreach to non-resident Nigerians,” he said.
Governor Cardoso stressed the importance of a competitive Naira, describing this as a game changer and a great transformative tool that has shifted how foreign direct investors view Nigeria, noting that investors are increasingly comfortable with the availability of a competitive currency, making business more attractive.
Speaking on the global economy and how developments in the oil market affects Nigeria, an exporter of crude oil, Mr Cardoso reassured that the impact of oil price fluctuations is “quite manageable”.
He also promised that the country will continue on bettering policies that attract investments into core sectors.
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