By Dipo Olowookere
One lender in the forefront of digital revolution in Africa, Nigeria in particular is Guaranty Trust Bank (GTBank) Plc. The pan-African financial institution has launched a mobile banking app that is designed to cater to all that’s important to customers easily and seamlessly called GTWorld.
With the rapid growth of smartphone penetration in Nigeria, there has been a steady increase in the adoption of mobile banking solutions. Smartphone users are however very conscious about the security and efficiency and convenience of such applications; and on those three fronts, the GTWorld app excels remarkably.
The mobile banking App offers customers access to more than 90 percent of the bank’s services on their smartphones, guarantees further security through biometric authentication and ensures convenience through the quick feature, which enables a user to perform transactions without signing in, among others.
GTWorld empowers customers, like never before, to make payments and access in-branch services swiftly and seamlessly, without going to a branch. Some of the App’s many innovative features include sending money to people using their mobile phone numbers, withdrawing from an ATM without a debit card, and conducting self-transfers without having to login the App, amongst several others.
When switched to GAPS-Lite, the app offers small business owners access to real-time monitoring of all transactions and the ability to make Bulk and single transfers on the go to any account in the world.
Built on the back of the bank’s customer-centric digital strategy, GTWorld (available for download from the Google Playstore for Android phones and the Apple App Store for iPhones) features biometric authentication, such as facial recognition and fingerprint, which recognizes a customer and adapts to how and when they want to bank.
The mobile banking app also features a seamless switch to GAPS-Lite, the online banking platform for small businesses which offers a flexible and secure channel to make payments and collections anywhere in the world.
Commenting on the launch of GTWorld App, Managing Director of GTBank Plc, Mr Segun Agbaje, stated that, “We are delighted to be at the forefront of digital banking solutions that are making banking faster, easier and safer for our customers.
“The simplicity of GTWorld and innovations such as facial recognition and fingerprint also ensure that our customers enjoy a seamless experience, anywhere, anytime and anyhow that they choose to bank.
He further added that, “GTWorld also reflects our commitment to driving digital banking solutions that not only enable our customers to make financial transactions, but also position us at the centre of an ecosystem that offers them benefits beyond banking.”
GTBank has consistently played a leading role in Africa’s banking industry. The GTBank brand is regarded by industry watchers as one of the best run financial institutions across its subsidiary countries and serves as a role model within the financial service industry due to its bias for world class corporate governance standards, excellent service, quality and innovation.
N5.5bn Debt: Ecobank Floors Honeywell At Supreme Court
Ecobank scored a major victory at the Supreme Court on Friday as it won in a N5.5 billion debt dispute against Honeywell and its sister firms, Anchorage Leisures Ltd and Siloam Global Ltd.
The Supreme Court dismissed an appeal by Honeywell Flour Mills Limited challenging the judgement of the Court of Appeal in the debt dispute with Ecobank Nigeria Limited.
The five-member panel of the Supreme Court, led by Justice Tijjani Abubakar, delivered the judgement that Honeywell, Anchorage, and Siloam were indeed indebted to Ecobank.
In the lead judgement delivered by Justice Emmanuel Agim, the Supreme Court declared the verdict of the Court of Appeal, which said Honeywell and its sister companies are still indebted to Ecobank.
“I affirm the judgment of the Court of Appeal, setting aside the decision of the Federal High Court, granting the reliefs claimed for by the appellants (Honeywell).
“I hold that the appellants’ claim at the trial court fails, and it is hereby dismissed. “The appellants shall pay the cost of N1 million to the respondent (Ecobank),” Justice Agim said.
By the instant judgment of the apex court confirming the indebtedness of the named customers to the bank, the lender can now proceed to recover from the debtor customers the total outstanding debt of N5.5 billion, including all the accrued interest from 2015.
In the wake of the legal tussle, Mr Oba Otudeko, Honeywell Group chairman, had told a Court of Appeal that the sum was owed by individual companies. These companies include Anchorage Leisures Limited, Siloam Limited, and Honeywell Flour Mills Plc.
Mr Otudeko maintained that his companies had paid N3.5 billion as of December 12, 2013, as the full and final payment for the N5.5 billion debt as agreed by the parties at a July 22, 2013, meeting. With the latest Supreme Court judgement, the companies remain indebted to the bank.
On August 6, 2015, Honeywell and its sister firms, Anchorage Leisures Ltd and Siloam Global Ltd, sued Ecobank before the Federal High Court in Lagos over repayments of a N5.5 billion debt.
In the suit, the companies urged the Federal High Court in Lagos to declare that “having paid the sum of N3.5 billion in cumulative settlement of their total outstanding indebtedness” (of N5.5 billion) to Ecobank, “they owned no further debt obligation” to Ecobank “arising from their banker-customer relationships.”
As a result, they also asked the court to hold that Ecobank “was obligated to issue letters of discharge, release collaterals by which the prior indebtedness was secured.” In addition, Honeywell and its sister companies begged the court to compel Ecobank to “update” their status on the “Credit Risk Management System Portal of the Central Bank of Nigeria.”
But in its defence, Ecobank argued that an agreement was reached between it, Honeywell, Anchorage and Siloam on July 22, 2013, “for a definite settlement of N3.5 billion to be paid in terms of N500 million immediately and the balance of N3 billion before the exit of the CBN examiners from” Ecobank’s offices. Ecobank had contended that the repayment agreement period was for six months as it rejected Honeywell and its sister companies’ request to “pay the balance over a one-and-half-year period in three equal half-yearly instalments.”
The bank informed the court that the debt repayment agreement “lapsed in August 2013.” But in its judgement, the judge, Ayokunle Faji of the Federal High Court, upheld the arguments of the Honeywell Group and granted their prayers.
Dissatisfied with the verdict, Ecobank in 2015 approached the Court of Appeal. In its decision, the appellate court overturned the judgement of the Federal High Court, setting the stage for the Supreme Court’s appeal, which was resolved in favour of the bank.
Customers Frustrated as Banks Stop Dispensing Old Naira Notes
By Dipo Olowookere
Some customers were left frustrated as a few of the commercial banks visited by Business Post on Monday morning to monitor the extension of the currency swap announced by the Governor of the Central Bank of Nigeria (CBN), Mr Godwin Emefiele, on Sunday, were unable to pay those who came for cash withdrawals.
Yesterday, after a visit to President Muhammadu Buhari in his hometown of Daura, Katsina State, Mr Emefiele said the deadline for the exchange of the old Naira notes for the new ones has been pushed forward from January 31 to February 10, 2023.
He explained that it was to allow Nigerians more time to swap their old currency notes of N200, N500, and N1,000 for the newly redesigned denominations.
The extension followed calls by several persons as they complained of scarcity of the new Naira notes, as banks were still dispensing the old notes even a few days before the deadline.
This morning, this reporter visited a few financial institutions in Lagos to monitor the situation, and it was observed that some customers could not withdraw cash from the banks.
At the banking hall of one of the tier-one lenders in the Akowonjo area of Lagos State, the cashiers were not paying customers who came to take their funds.
“I could not get cash from the bank because I was informed that there were no new notes to pay me with, as the central bank has directed them not to pay customers with the old notes,” one of the customers, who identified himself as Mr Idowu Sodunke, said.
At a branch of another bank on Idimu Road, Lagos, a customer, who identified herself as Mrs Bose Kalejaiye, said, “The bank could not pay me my money. They claimed they were short of the new Naira notes. When I told them to pay me in lower denominations, they also could not pay me. We are in a deep mess in this country.”
In the Ikotun area of Lagos State, the banks in the vicinity were crowded as customers, especially POS operators, rushed to withdraw their funds for business after the extension.
They had earlier deposited the cash ahead of the deadline during the weekend, but when they approached the banks to withdraw their money, the banks could not honour their requests, leaving some of them frustrated.
“I don’t have funds to do my business today. I was here yesterday (Sunday) to deposit some cash. It was after I deposited the money that I heard of the extension. I quickly came here this morning to take my money back, but I was told there was no cash to pay me.
“I think the issue is that the banks have stopped paying people with the old notes. I don’t know what to do now,” a POS operator, who identified herself as Rukayat Salami, told Business Post.
An employee of a commercial bank, who begged not to be named, hinted that the CBN directed banks tp stop dispensing old Naira notes to customers because of a directive of the CBN.
This newspaper observed that within the premises of some of the commercial banks visited today, some POS operators, like Ms Salami, resorted to collecting cash from depositors and transferring the money into their accounts so as to have enough cash to do business with at their terminals.
CBN Orders Banks to Operate Saturday, Sunday to Mop Up Old Naira Notes
By Aduragbemi Omiyale
As the deadline for the stoppage in the use of old N200, N500, and N1,000 banknotes as legal tender in the country draws closer, the Central Bank of Nigeria (CBN) has directed banks to open their doors on Saturday, January 29 and Sunday, January 29, 2023, to customers for cash deposits.
The CBN maintained that it would not shift the deadline for the deposit of old Naira notes from Tuesday, January 31, 2023, despite calls from different quarters, including from the National Assembly, the Nigeria Labour Congress (NLC) and others.
According to the CBN governor, Mr Godwin Emefiele, 100 days is enough for Nigerians to take their old notes to banks for the newly redesigned denominations.
There had been reports that the new notes were very scarce and that banks were still dispensing the old notes, leaving many customers confused.
On Friday, many commercial banks sent messages to their customers, informing them they could bring their old notes this Saturday and Sunday.
One of the lenders, UBA, in its message said, “This weekend, all our branches will be open for cash deposits only.
“Opening times [are] Saturday from 9:00 am to 3:00 pm, and Sunday from 10:00 am to 2.00 pm.
“Please note that all old naira notes, 200, 500, and 1000, cease to be in use from January 31, 2023.
“You can continue to bank seamlessly on all our digital channels, including Leo, UBA Mobile App, internet banking and *919#.”
Another bank, Fidelity Bank, said, “To help you meet January 31, 2023, deadline for depositing your old Naira notes, our branches will open as detailed below.
“Saturday, January 28, 2023, from 9 am to 4 pm and Sunday, January 29, 2023, from 11 am to 3 pm.
“Please note that only cash deposit transactions would be entertained on these days.”
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