Banking
Heritage Bank Partners Customers To Grow Their Businesses

By Modupe Gbadeyanka
Due to its desire to partner and create wealth for their individual customers, Heritage Bank took advantage of the customers’ service/appreciation week to organise a business fair that showcases and celebrates the business activities of their various customers.
The fair which took place at 12 Ligali Ayorinde Street, Victoria Island, Lagos, last Sunday and Monday, saw various entrepreneurial clientele of the bank displaying their products and services to potential customers.
The event was strategically kick started on Sunday, a work free day, to enable customers alongside their family and friends hang out at the fair.
Just as was obtainable in trade fairs, products were reasonably cheap as they were sold at much discounted prices and prospective shoppers also used the occasion to obtain the contact addresses of sellers.
In her welcome address, the Executive Director, South Bank, Mrs Adaeze Udensi, disclosed that Heritage Bank aims at collaborating with its customers to grow their businesses into generational conglomerate.
Mrs Udensi said, “Our desire is for Nigerian businesses to be listed on the stock exchange and eventually become global brands and household names.
“We believe that businesses like yours are the backbone of the economy because you create jobs and play a huge role in moving our country out of this present recession. I encourage you to rise up to this challenge facing every Nigerian entrepreneur and make our economy vibrant again.”
She stated that the Heritage Bank business fair is where new deals are brokered and partnerships initiated. ‘It is the place to connect’ she said.
According to her, a contact at the fair could lead to a business opportunity tomorrow and shoppers in turn will appreciate the vendors’ home grown businesses and in turn, the vendors would learn more innovative ways to meet their needs. ‘That is why we have created a platform like this, to propel a network of fast growing businesses’.
“Seize this opportunity, network with other vendors that are present, engage our SME consultants at the mini-bank and let us be your guide on the path to global recognition.”
Echoing Mrs Udensi’s speech was the Executive Director, Abuja & North Bank, Mr Ola Olabinjo who hinted that the business fair being organised by the bank is a sure foundation of taking Nigeria’s economy out of recession.
The Abuja North Bank ED remarked that because small businesses are the foundation of every economy, at Heritage Bank, they are more than every ready to ensure that they support them.
“It is not the size of the balance sheet of the bank that grows an economy, but the patriotism of the bank and the small businesses and we are determined to go the long walk with you.”
Full of life and ensuring orderliness at the fair was the Group Head, Customer Experience and Analytics, Kikanya Akpenyi who declared to Independent that she is happy and could only thank God that the D-day has finally come and that the vendors responses to the invitation was fantastic.
“This is the second edition, during the first one, of course, we were still testing the water so, a lot of the planning was a bit rushed. However, this time around, we had much time to plan and that is why we were able to get a bigger space in terms of a more vantage location that would be accessible to a lot of people.”
Akpenyi indicated that the success of the event was hinged on the feedback gotten from the previous edition, leading to more people wanting to be a part of it.
“So, it took a lot of works, getting the vendors, collecting their logos and promotional materials for them. And of course, on our part, trying to put the word out there and then getting all these to happen. About two months of preparation, checking prices, comparing locations and then, we are here today.
“I am excited and happy, I am thankful for the team I have, it couldn’t have happened with just me. Team work is actually the success factor here. So, everyone has put in his and her best. We also got very good support from our management.”
Despite being organized just for the Lagos entrepreneurs, there were also vendors from outside Lagos that graced the occasion and the bank welcomed them with open arm.
The event which was open to all retail segments of Heritage Bank’s clients, according to the organizers, is hoped to be taken beyond the Island, to other metropolitan cities across the country.
“It is all about giving back to our customers, finding ways to support them, as well as appreciating them for their patronage. We are open to feedback as we get the feedback and clamour to do more, we can always adjust.”
Even though plans were made for 50 booths and five extra, the entire 55 booths were booked and occupied by vendors of various products and services who had their sales reps distributing fliers to customers.
Banking
Zenith Bank Launches Côte d’Ivoire Subsidiary
By Aduragbemi Omiyale
A Côte d’Ivoire subsidiary of Zenith Bank Plc will be launched on Wednesday, April 29, 2026, after obtaining an operating licence in December 2025 from the country’s Ministry of Finance and Budget.
The country’s subsidiary will operate from its headquarters at SCI Wall Street, Avenue Noguès, Plateau, Abidjan.
Zenith Bank is in Côte d’Ivoire to deepen its presence in Francophone West Africa and strengthen financial intermediation within the West African Economic and Monetary Union (WAEMU).
Positioned as a gateway for cross-border trade and investment, Zenith Bank Côte d’Ivoire will focus on corporate banking, trade finance, local and offshore banking services, and structured financial solutions tailored to businesses operating across Africa and internationally.
Expected at the official opening ceremony tomorrow are senior government officials and regulators from Nigeria and Côte d’Ivoire, continental business leaders, and members of the diplomatic community, highlighting the strategic economic ties and investment opportunities between the two markets.
The Côte d’Ivoire launch forms part of Zenith Bank’s broader continental growth strategy. In addition to the Anglophone countries where it currently operates, and in line with the expansion into the Francophone market, the bank has commenced its entry process into the CEMAC (Central African Economic and Monetary Community) region, with Cameroon as the focal point.
It was gathered that the new subsidiary will be headed by Mr Cédric Tano, a seasoned banking executive with over two decades of experience.
“We are proud to establish Zenith Bank’s presence in Côte d’Ivoire at a time of strong economic growth in the country and increasing regional integration.
“Our focus is to showcase the Zenith brand as a customer-centric institution that combines global best practices with deep local insight.
“We are well-positioned to support businesses with innovative financing solutions, facilitate cross-border trade, and contribute meaningfully to the growth of the Ivorian economy and the wider WAEMU region,” Mr Tano commented.
Also speaking, the chief executive of Zenith Bank, Ms Adaora Umeoji, said, “From the very beginning, our founder and chairman, Mr Jim Ovia, set out to build a truly global brand with a strong presence across Africa and key international markets.
“The launch of Zenith Bank Côte d’Ivoire is a bold step in realising that vision; opening a strategic corridor into Francophone West Africa and reinforcing our commitment to facilitating trade, investment, and enterprise growth across the continent.
“As we continue to expand thoughtfully and strategically, we remain focused on delivering world-class banking solutions that connect African businesses to global opportunities.”
Banking
Ecobank, DHL Organise Programme to Unlock Fresh Possibilities for SMEs
By Modupe Gbadeyanka
Some entrepreneurs across diverse sectors recently completed a three‑week intensive capacity‑building programme organised by Ecobank Nigeria, in partnership with DHL.
The event was put together to equip Small and Medium Enterprises (SMEs) with the skills, tools, and insights required to scale beyond local markets and compete globally.
The focus was on critical growth enablers such as cross‑border trade, e‑commerce opportunities, logistics, customs procedures, and international shipping—key pillars for sustainable expansion in today’s increasingly connected global marketplace.
In one of the sessions, titled Trade and Grow Beyond Borders: Welcome to E‑commerce, the Relationship Channel Manager for DHL Customers/Global Express, Mr Charles Eke, underscored logistics as a critical success factor for SMEs, identifying key challenges such as access to finance, markets, and efficient logistics.
He also provided practical guidance on customs processes, international shipping, documentation, and shipment tracking, while emphasising the immense opportunities e‑commerce presents for cross‑border expansion.
According to him, international markets often offer greater growth potential than domestic markets for well‑positioned SMEs.
The Head of SMEs, Partnerships and Collaborations at Ecobank Nigeria, Mrs Omoboye Odu, described the programme as a catalyst for meaningful growth and mindset change.
“Over the past three weeks, something truly powerful has taken place. This programme has gone far beyond knowledge sharing—it has inspired new thinking and unlocked fresh possibilities for our SMEs. The message is clear: no business should be limited by geography,” she said.
Mrs Odu reiterated Ecobank’s deliberate focus on SMEs as key drivers of Africa’s economic development, saying, “Beyond building capacity, we are intentionally opening doors by connecting businesses to new markets and opportunities. With our presence in over 30 African countries, coupled with integrated payment, trade finance, and e‑commerce solutions, Ecobank is uniquely positioned as the Pan‑African bank enabling seamless cross‑border trade.”
One of the participants, Ms Dolapo Fatoki of Debsfray, a Lagos-based fashion brand, described the initiative as impactful, practical, and transformative.
“The sessions were highly informative. I gained a deeper understanding of documentation and pricing, two areas that previously posed major challenges for me. The collaboration between DHL and Ecobank has been exceptional and truly beneficial,” she noted.
Similarly, the Creative Director of FC Accessories, Mr Tosin Olukuade, described the programme as “an eye‑opener,” adding that it reshaped his approach to business growth.
“The insights I gained will help me scale my business exponentially. I am grateful to Ecobank and DHL for creating this opportunity,” he said.
Reflecting on the programme’s digital focus, the chief executive of Needle Point, Mrs Theresa Onwuka, highlighted how the sessions broadened her outlook on growth and innovation.
“The class was so good—it got my mind thinking of possibilities. My main takeaway is clear: digitalisation is the way forward,” she remarked.
Banking
Banks to Submit Monthly Reports on Failed Digital Transactions
By Adedapo Adesanya
The Central Bank of Nigeria (CBN) has directed banks and other financial institutions to submit monthly reports on failed electronic transactions across digital channels, as part of new compliance measures introduced in its revised Guide to Charges.
The directive was contained in a circular titled Exposure Draft of the Guide to Charges by Banks and Other Financial Institutions in Nigeria, 2026 (The Guide) and signed by the Director of the Financial Policy and Regulation Department, Mrs Rita Sike.
According to the apex bank, Chief Compliance Officers and Heads of Information Technology in financial institutions are required to jointly render electronic reports of all failed transactions conducted via Automated Teller Machines, Point of Sale terminals, mobile channels, web platforms, and other electronic systems.
The circular read, “The Chief Compliance Officer and Head Information Technology shall jointly render monthly reports electronically, of all failed electronic transactions via various e-channels (ATM, PoS, mobile, web/internet and related channels) that originate or terminate in the institution.”
The reports are to be submitted to designated CBN email addresses, reinforcing the regulator’s push for stricter monitoring of service failures across the banking system.
Beyond the reporting requirement, the CBN also introduced broader accountability measures, placing responsibility on top management of financial institutions to ensure strict adherence to the new guide.
Executive Compliance Officers or Managing Directors are mandated to cascade compliance expectations across all business units and ensure that banking systems are configured to apply only approved charges.
Specifically, the regulator directed that Heads of Information Technology must ensure that “all systems configurations only capture and allow posting of charges as permitted and described in this Guide,” while Chief Compliance Officers are to monitor strict compliance with the framework.
The revised guide, effective May 1, 2026, replaces the 2020 version and provides a comprehensive framework for charges across banking and other financial services.
The CBN explained that the review was aimed at promoting a safe and sound financial system, encouraging innovation, and expanding financial inclusion through lower tariffs on micropayments and transactions.
It added that the revised framework would strengthen oversight and accountability, encourage the adoption of electronic payment channels, and accommodate new industry participants.
Business Post also reported that the regulator has raised ATM card fees by 50 per cent to N1,500 and scrapped the monthly maintenance charge.
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