By Modupe Gbadeyanka
A new SMART number for customer support has been introduced by Keystone Bank Limited in line with its goal to provide quality service to its customers.
The smart number, 0700 2000 3000 Contact Centre, launched earlier this month, eliminates the need for customers to remember multiple numbers while removing the uncertainty as to which of the lines are actively engaged.
According to the Group Managing Director/CEO of Keystone Bank, Mr Obeahon Ohiwerei, “The launch of our 0700 2000 3000 Contact Centre easily memorable number opens up the communication channel with the bank. It’s is available 24 hours round the clock.”
Mr Ohiwerei noted that the new SMART number will improve customer service relationship as the number connects on a first dial, and allows multiple calls simultaneously.
“As a financial institution, the customer is at the core of our business and this novelty is in keeping with the brand values of service, professionalism and innovation which is an integral part of our ethos.
“Sequel to the divestment of the bank earlier in the year, this is one of the many steps we are taking to engage with our customers effectively.
It is indeed a new beginning for Keystone Bank,” he added.
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