Banking
Sterling Bank Takes Banking Services to WhatsApp
By Adedapo Adesanya
Sterling Bank Plc, Nigeria’s leading commercial bank, in collaboration with Clickatell, announced a unique and very personalised banking experience for existing customers and prospective account holders through the popular messaging app, WhatsApp.
The bank noted that it is rolling out the innovation in collaboration with Clickatell, a global leader in mobile communications and chat commerce.
This means customers can now initiate bank transfers, and airtime and bill payments, check balance and BVN enquiries, as well as statement generation directly on WhatsApp with the aid of Kiki, a new personalised financial assistant.
The financial assistant also connects customers directly to customer service, making dispute resolution seamless.
It stated that the feature was designed to provide personalised service to every customer of the bank.
Kiki possesses conversational intelligence and will answer questions related to personal finances once prompted. It makes initiating banking transactions as easy as chatting with friends through the bank’s verified WhatsApp number – +234 906 000 6449.
The Group Head of Digital Banking at Sterling Bank, Mr Oladipo Alabede said, “Delivering banking on WhatsApp for instant messaging is desirous by our customers who want a reliable, convenient, and safe medium to perform basic banking transactions on their mobile devices. It eases the stress of moving between apps before transactions can be concluded.”
According to Mr Alabede, WhatsApp is easy, safe, fast and secure. He explained that “It has improved security that prevents fraud and enables customers to have access to all their accounts. The service is designed for self-service registration and the customers can sign-on from any location.
“The current features of the app include Sterling to Sterling and Sterling to other banks’ transfers, airtime top-up, bill payments, balance enquiry, BVN enquiry and statement generation, among others.”
On the part of Clickatell, its West African operations manager, Mr Samson Isa noted, “We are pleased to help Sterling Bank enable chat banking on WhatsApp, making banking services available to its customers anytime and everywhere on a channel they use daily.”
He added, “Chat banking is the future of financial services with bank customers preferring the channel for conducting routine banking, as it is fast, simple, and secure. We are proud to be leading this shift in financial services, along with customers like Sterling Bank.”
For a customer to get started, Mr Alabede explained that he or she would need to follow three simple steps.
First, the customer would have to save the mobile number +234 906 000 6449 as a contact on his/her device and should remember to save the number as “Kiki.”
Secondly, once the number has been saved, the customer should start a conversation by typing “Hi,” “Hello” or “Hey,” among others, and sending the message to Kiki.
Lastly, the prospective customer should agree to the terms and conditions by sending “I AGREE” followed by the account number to Kiki. Thereafter, an OTP will be sent to the registered mobile number for validation. The customer is also expected to set a transaction PIN using his/her debit card.
Mr Alabede said the customer must use the mobile number registered on his/her Sterling account to enjoy the service.
He added that a new set of features will soon be enabled, as the bank is exploring ways to serve customers better with the introduction of microlending, micro-investment, account opening, card request, and credit rating, among others.
Banking
CIBN to Back ACAMB on Professional Development, Industry Advocacy
By Modupe Gbadeyanka
The Chartered Institute of Bankers of Nigeria (CIBN) has promised to support the ambitious plans of the Association of Corporate and Marketing Professionals in Banks (ACAMB).
At a meeting between the leaderships of the two organisations on Tuesday, the president of CIBN, Professor Pius Deji Olanrewaju, said it was impressed with the capability development and the undergraduate mentorship schemes of ACAMB under its leader, Mr Jide Sipe.
The CIBN chief commended the forward-thinking vision of the group, saying it had raised standards across Nigeria’s banking sector.
“ACAMB’s support has given CIBN and the banking sector brand equity,” he said, praising the association’s record in reputation management. recalling ACAMB’s role in addressing crises within the sector, describing the partnership as strategic and beneficial.
He further pledged support for ACAMB’s 30th anniversary in September 2026, its AGM, and other programmes, including fundraising initiatives.
“I want to assure you that everything you have presented today has been clearly noted and will be acted upon.
“We are fully committed to working closely with you so as to translate these discussions and vision into measurable progress. Our shared goal is to strengthen the sector, protect its reputation, and enhance its public image in a meaningful and lasting way.
“This meeting discussed various initiatives and reforms crucial for the future of our industry, including the need for continuous training and adaptation to new programs,” Mr Olanrewaju stated.
Speaking at the meeting, the president of ACAMB described the visit as a crucial first step in his tenure, aimed at contributing significantly to giving flight to his vision and that of ACAMB.
“When we assumed office, one of the first things we agreed on was the need to visit key stakeholders.
“However, before reaching out more broadly, we felt it was important to begin with our primary constituency and core stakeholders. We want them to understand the direction we are taking and to support the work we are doing, so that ACAMB can achieve greater success than it has in the past.
“We couldn’t have properly started our tenure without this very important meeting with the CIBN,” Mr Sipe stated
He introduced the newly constituted ACAMB Exco, which includes the 2nd Vice President, Morolake Phillip-Ladipo; General Secretary, Olugbenga Owootomo; Assistant General Secretary, Ademola Adeshola; Publicity Secretary, Abiodun Coker; and Executive Secretary, Fadekemi Ajakaiye.
Banking
All Set for Second HerFidelity Apprenticeship Programme
By Modupe Gbadeyanka
Registration for the second HerFidelity Apprenticeship Programme (HAP 2.0) organised by Fidelity Bank Plc has commenced.
The Divisional Head of Product Development at Fidelity Bank, Mr Osita Ede, informed newsmen that the initiative was designed to empower women with sustainable entrepreneurship skills.
The lender created the flagship women-empowerment initiative to equip women with practical, income‑generating skills and structured pathways to entrepreneurship.
“HerFidelity Apprenticeship Programme 2.0 reflects our commitment to continuous improvement. Having evaluated feedback from the first edition, we have returned with stronger partnerships and deeper mentorship programmes to ensure that women acquire not just skills, but sustainable economic opportunities,” he said.
“At the heart of the programme is guided, real‑world learning. Participants will undergo intensive apprenticeship training under reputable institutions and industry experts across select fields such as hair styling, shoe making, auto mechatronics, and interior decoration,” Mr Ede added.
He noted that HerFidelity Apprenticeship Programme 2.0 goes beyond skills acquisition by offering participants a wide range of business advisory services. These include business and financial literacy training, mentorship support throughout the apprenticeship journey, access to Fidelity Bank’s women‑focused and SME financial solutions, as well as guidance on business formalisation and growth strategies.
Further emphasising the bank’s vision, Mr Ede said, “By integrating structured mentorship with entrepreneurial development, Fidelity Bank is positioning women not just as trainees, but as future employers, innovators, and economic contributors within their communities. This aligns with our mandate to help individuals grow, businesses thrive, and economies prosper.”
Banking
The Alternative Bank Opens New Branch in Ondo
By Modupe Gbadeyanka
A new branch of The Alternative Bank (AltBank) has been opened in Ondo State as part of the expansion drive of the financial institution.
A statement from the company disclosed that the new branch would support export-oriented agribusinesses through Letters of Credit and commodity-backed trade finance, ensuring that local producers can scale beyond state borders.
For SMEs, the bank is introducing robust payment rails, asset financing for equipment and inventory, and supply chain-backed facilities that strengthen working capital without trapping businesses in interest-based debt cycles.
The Governor of Ondo State, Mr Lucky Aiyedatiwa, represented by his Chief of
Staff, Mr Olusegun Omojuwa, at the commissioning of the branch, underscored the importance of financial institutions in economic development.
“The pivotal role of financial institutions to economic growth and development of any economy cannot be overemphasised. It provides access to capital, supporting small and medium-scale enterprises and encouraging savings.
“Therefore, I have no doubt in my mind that the presence of The Alternative Bank in Ondo State will deepen financial services, create employment opportunities and stimulate economic activities across various sectors,” he said.
In her remarks, the Executive Director for Commercial and Institutional Banking (Lagos and South West) at The Alternative Bank, Mrs Korede Demola-Adeniyi, commended the state government’s leadership and outlined the lender’s long-term vision for Ondo State.
“As Ondo State steps into its next fifty years, and into the future anchored on the sustainable development championed during the recent anniversary celebrations, The Alternative Bank is here to be the financial engine for that vision. We didn’t come to Akure to hang banners. We came to fund work, farms, shops, and factories.”
With Ondo State’s economy anchored largely on agriculture, particularly cocoa production, poultry farming, and other cash crops, alongside a growing SME and trade ecosystem, AltBank is deploying sector-specific financing solutions tailored to these strengths.
For cocoa aggregators, processors and poultry operators, the bank will provide production financing, facility expansion support, machinery lease structures, and structured trade facilities under its joint venture and cost-plus financing models, with transaction cycles of up to 180 days for commodity trades and longer-term structured asset financing for equipment and infrastructure.
The organisation is a notable national non-interest bank with a physical network now surpassing 170 locations, deploying capital to solve real-world challenges through initiatives such as the Mata Zalla project, which saw to the training of hundreds of women as electric tricycle drivers and mechanics.
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