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Sterling Bank Takes Banking Services to WhatsApp

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By Adedapo Adesanya

Sterling Bank Plc, Nigeria’s leading commercial bank, in collaboration with Clickatell, announced a unique and very personalised banking experience for existing customers and prospective account holders through the popular messaging app, WhatsApp.

The bank noted that it is rolling out the innovation in collaboration with Clickatell, a global leader in mobile communications and chat commerce.

This means customers can now initiate bank transfers, and airtime and bill payments, check balance and BVN enquiries, as well as statement generation directly on WhatsApp with the aid of Kiki, a new personalised financial assistant.

The financial assistant also connects customers directly to customer service, making dispute resolution seamless.

It stated that the feature was designed to provide personalised service to every customer of the bank.

Kiki possesses conversational intelligence and will answer questions related to personal finances once prompted. It makes initiating banking transactions as easy as chatting with friends through the bank’s verified WhatsApp number – +234 906 000 6449.

The Group Head of Digital Banking at Sterling Bank, Mr Oladipo Alabede said, “Delivering banking on WhatsApp for instant messaging is desirous by our customers who want a reliable, convenient, and safe medium to perform basic banking transactions on their mobile devices. It eases the stress of moving between apps before transactions can be concluded.”

According to Mr Alabede, WhatsApp is easy, safe, fast and secure. He explained that “It has improved security that prevents fraud and enables customers to have access to all their accounts. The service is designed for self-service registration and the customers can sign-on from any location.

“The current features of the app include Sterling to Sterling and Sterling to other banks’ transfers, airtime top-up, bill payments, balance enquiry, BVN enquiry and statement generation, among others.”

On the part of Clickatell, its West African operations manager, Mr Samson Isa noted, “We are pleased to help Sterling Bank enable chat banking on WhatsApp, making banking services available to its customers anytime and everywhere on a channel they use daily.”

He added, “Chat banking is the future of financial services with bank customers preferring the channel for conducting routine banking, as it is fast, simple, and secure. We are proud to be leading this shift in financial services, along with customers like Sterling Bank.”

For a customer to get started, Mr Alabede explained that he or she would need to follow three simple steps.

First, the customer would have to save the mobile number +234 906 000 6449 as a contact on his/her device and should remember to save the number as “Kiki.”

Secondly, once the number has been saved, the customer should start a conversation by typing “Hi,” “Hello” or “Hey,” among others, and sending the message to Kiki.

Lastly, the prospective customer should agree to the terms and conditions by sending “I AGREE” followed by the account number to Kiki. Thereafter, an OTP will be sent to the registered mobile number for validation. The customer is also expected to set a transaction PIN using his/her debit card.

Mr Alabede said the customer must use the mobile number registered on his/her Sterling account to enjoy the service.

He added that a new set of features will soon be enabled, as the bank is exploring ways to serve customers better with the introduction of microlending, micro-investment, account opening, card request, and credit rating, among others.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

Banking

How FairMoney Is Powering Financial Inclusion for Nigerian Hustlers

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Financial Inclusion for Nigerian Hustlers

By Margaret Banasko

Urbanization is reshaping Nigeria’s economic landscape, creating new possibilities for millions of young people who relocate each year in search of opportunity. Cities like Lagos, Kano, and Abuja continue to expand as ambitious Nigerians leave their hometowns with the hope of building stable, sustainable livelihoods.

Recent figures highlight the pace of this shift. As of 2024, more than half of Nigeria’s population – around 128 million people – live in urban areas. Many of these individuals are young entrepreneurs and self-employed workers determined to turn their skills, ideas, and hustle into meaningful income. However, navigating the financial requirements needed to sustain and grow a small business is often challenging for those operating in informal or early-stage sectors.

This is where digital financial platforms have become transformational. With only a mobile phone, an internet connection, and a Bank Verification Number (BVN), Nigerians are increasingly able to access a wider range of financial tools designed to support their daily needs and long-term goals. FairMoney is among the institutions driving this progress by offering services that meet people where they are and support their ambition to grow.

Aigbe Osasere’s experience reflects this evolution. He moved from Benin City to Lagos with the goal of establishing a fish farming business in Ijegun, Alimosho. His vision was clear: create a small, efficient operation that could supply fresh fish to local buyers. Like many small business owners, he needed reliable access to funds to purchase fingerlings, buy feed, replace equipment, and maintain steady production. Managing these cycles required financial tools that matched the fast pace of his operations.

Through the FairMoney app, Aigbe gained access to digital banking services immediately after completing BVN verification. The availability of instant loans provided the flexibility he needed to restock quickly and maintain continuous production. For a business model where timing is central to profitability, this support allowed him to keep his operations consistent and responsive to customer demand.

Opening a FairMoney bank account and receiving a physical debit card further strengthened his business structure. Bulk buyers began paying him directly into his account, giving him clearer financial records and better visibility into his daily revenue. With his debit card, he could purchase supplies, withdraw cash conveniently, and manage his finances in a more organized way.

Aigbe also adopted FairMoney’s savings features to help him preserve and grow his earnings. By setting aside a portion of his daily sales, he is gradually building the capital needed to increase his fish tanks, expand his capacity, and move toward a more scalable operation.

Beyond supporting his business, FairMoney has become part of his everyday life. From the app, he sends money to family members, pays bills, buys airtime and data, and settles electricity tokens quickly and efficiently. This convenience allows him to focus more fully on running and growing his business.

Aigbe’s story is one example of how digital banking is broadening access to financial services across Nigeria. Entrepreneurs, freelancers, traders, and young workers are increasingly leveraging digital platforms to manage money, plan for growth, and participate more actively in the financial system.

As more Nigerians pursue self-employment and urban entrepreneurship, tools that offer accessibility, speed, and flexibility are playing an important role in supporting their progress. With FairMoney, many are finding a dependable partner that aligns with their goals, their pace, and their vision for the future.

Margaret Banasko is the Head of Marketing at FairMoney MFB

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Banking

CBN Revokes Operating Licences of Aso Savings, Union Homes

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By Adedapo Adesanya

The operating licences of Aso Savings and Loans Plc and Union Homes Savings and Loans Plc have been revoked by the Central Bank of Nigeria (CBN) as part of efforts to strengthen the mortgage sub-sector and enforce compliance with banking regulations.

Mortgage banks are financial institutions that provide home loans and other housing finance products, and so, they are strictly regulated by the CBN to protect customers and ensure the stability of Nigeria’s financial system.

According to a post by the Acting Director of Corporate Communications of CBN, Mrs Hakama Ali, on the apex bank’s X handle on Tuesday, the affected institutions were accused of violating several provisions of the Banks and Other Financial Institutions Act (BOFIA) 2020 and the Revised Guidelines for Mortgage Banks in Nigeria.

The revocation is part of the central bank’s ongoing efforts to maintain a safe and reliable banking sector, protect customers’ deposits, and ensure that only financially sound institutions operate in the mortgage market.

“The breaches included failure to meet the minimum paid-up share capital requirement, insufficient assets to meet liabilities, being critically undercapitalised with a capital adequacy ratio below the prudential minimum, and non-compliance with directives issued by the CBN,” the post noted.

The CBN emphasised that the revocation aligns with its mandate to ensure financial system stability and maintain public confidence in the banking sector, assuring it is committed to promoting a sound and resilient financial system in Nigeria.

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Banking

Sagecom N225bn Case: Apex Court Cuts Fidelity Bank Judgment Debt to N30bn

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Nneka Onyeali-Ikpe Fidelity Bank

By Adedapo Adesanya

A five-member panel of the Supreme Court, led by Justice Lawal Garba, last Friday ruled in favour of Fidelity Bank in its appeal against Sagecom Concepts Limited.

The judgment brings definitive closure to a legacy case that has attracted attention across the financial sector for more than two decades. It also marks a significant victory for Fidelity Bank in a long-running legal dispute.

In a motion dated October 8, 2025, Fidelity Bank sought clarification from the Supreme Court, requesting a consequential order that the judgment debt be paid in Naira. The bank also asked that the interest rate be set at 19.5 per cent per annum rather than 19.5 per cent compounded daily.

It also requested the exchange rate used for conversion be the rate applicable as of the date of the High Court judgment, in line with the Supreme Court’s decision in Anibaba v. Dana Airlines.

Fidelity Bank further requested the judgment debt be fixed at N30,197,286,603.13 and that interest on this amount be payable at 19.5 per cent per annum until full settlement.

In the judgment delivered by Justice Adamu Jauro, the apex court granted the bank’s first three prayers but declined the fourth and fifth. As a result, the judgment sum will be paid in Naira at an annual interest rate of 19.5 per cent, rather than the daily compounded rate previously awarded by the High Court.

The Supreme Court equally affirmed that the applicable exchange rate should be the rate as of the date of the High Court judgment, consistent with its earlier decision in Anibaba v. Dana Airlines.

The dispute originated from a legacy transaction involving the former FSB International Bank, which merged with Fidelity Bank in 2005. It stemmed from a 2002 credit facility extended to G. Cappa Plc and subsequent legal proceedings tied to the collateral.

This ruling provides finality for years of litigation and confirms a significantly lower liability than the N225 billion previously speculated in the review of decisions leading up to the decision.

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