Banking
System Upgrade: FCCPC May Sanction Banks Over Service Disruption
By Adedapo Adesanya
The Federal Competition and Consumer Protection Commission (FCCPC) has warned financial institutions against continuing disruption in online banking services across Nigeria.
Business Post reports that customers have witnessed a series of disruptions from GTBank, Zenith Bank and others after they carried out system upgrades a few weeks ago.
In a statement on Tuesday, the chief executive of FCCPC, Mr Tunji Bello, emphasised that the affected lenders were violating the rights of their customers, especially by not communicating the issues to them.
The agency also said it was deeply concerned by the disruptions that have hindered customers from accessing their funds, making payments, and carrying out essential transactions.
“The disruptions have negatively impacted millions and have serious implications for individuals and businesses alike,” the statement said in part.
According to the commission, service providers are required by the Federal Competition and Consumer Protection Act (FCCPA) to be transparent and communicate with customers openly and accurately.
The FCCPA Act 2018 is the main statute governing consumer protection and competition regulation in Nigeria.
“Under the Federal Competition and Consumer Protection Act (FCCPA) 2018, bank customers have specific rights to guarantee fair and accountable service delivery. A key provision is the right to quality service, which mandates that all service providers, including banks, maintain acceptable levels of functionality and reliability.
“When banks cannot maintain access to essential financial services, they are arguably failing to meet this standard, potentially leading to significant financial hardship, loss of trust in the banking system, and damage to the overall economy.
“The FCCPA further grants consumers the right to reasonable access to goods and services—a principle that is compromised when technical failures impede customers’ access to their funds.
“At a time when Nigeria’s economy is increasingly cashless, online banking is no longer a mere convenience but a necessity. Interruptions that impede consumers from engaging in transactions or accessing essential funds are not only an inconvenience, but they may also be a violation of this right,” the statement added.
It said during service disruption, it is essential that banks keep their customers fully informed about the causes, scope, and anticipated duration of any service issues.
“Regrettably, many consumers are left in the dark, a situation that increases frustration and leaves customers feeling unsupported.
“The FCCPA allows consumers to seek redress for services that do not meet the necessary standards. As such, bank customers can seek redress, if they are adversely affected by substandard services.
“The FCCPC is currently reviewing the situation to determine if consumers’ rights to redress are being upheld and if more action is needed to enforce accountability,” it said.
The body added that it is actively working with relevant regulatory authorities, financial institutions, and stakeholders to address these disruptions and ensure the protection of customers.
“The commission will pursue all necessary actions to ensure the protections of the FCCPA are upheld.
“The commission assures affected bank customers that their concerns are being taken seriously.
“We urge banks and financial institutions to take swift action to restore services, prioritise customer support, and enhance communication to manage customer expectations transparently and responsibly,” the statement added.
Banking
Fidelity Bank Donates to Oluyole Cheshire Home
By Aduragbemi Omiyale
Some food items and essential supplies have been given to children living with disabilities at the Oluyole Cheshire Home, Ibadan, Oyo State by Fidelity Bank Plc.
The donation was made by the financial institution under its Corporate Social Responsibility (CSR) initiative, the Fidelity Helping Hands Programme (FHHP).
The gesture was in the spirit of the festive season to reaffirm the bank’s commitment to inclusive community support through a charitable outreach.
With this, Fidelity Bank continues to strengthen its legacy of community support, inclusion, and shared progress—demonstrating that impactful giving remains at the heart of its corporate culture.
Items donated included foodstuffs, toiletries and other essential supplies intended to ease the home’s operating costs during the festive season and beyond.
Receiving the items on behalf of the home, Caregiver and a senior representative for the organisation, Mr Jimoh Taiwo, expressed deep appreciation for the gesture while calling on Nigerians and organisations to emulate such acts of kindness.
“We sincerely appreciate Fidelity Bank for this gesture. It means a lot to the children and to the home.
“We want other stakeholders to support us like Fidelity Bank has done. Well-meaning individuals and organisations should emulate this gesture by putting smiles on the faces of the less privileged during this period,” he said.
At the presentation of the supplies, the Divisional Head for Brand and Communications Division at the lender, Mr Meksley Nwagboh, emphasized that the exercise was not just an act of seasonal giving but part of the bank’s broader mission to advance social inclusion and welfare.
“Under the Fidelity Helping Hands Programme, our staff-led CSR initiative, we empower our employees to participate in community development projects; and one of such projects is our donation here today to the home.
“This home caters to children with special needs who are some of the most deprived members of our society and we just want to contribute our quota towards their welfare,” Mr Nwagboh said, explaining that the outreach which was spearheaded by the Visionary Team of newly inducted employees, forms a key component of Fidelity Bank’s onboarding programme. Through this platform, new staff are introduced to the bank’s CSR values and immediately tasked with identifying and executing impactful community projects.
“At Fidelity Bank, our CSR pillars are education, health, social welfare, the environment, and youth empowerment; and we ensure every new staff member is grounded in these principles. The Visionary Team has done an excellent job by showing that beyond banking, we owe society a duty of care,” he stated.
Banking
Ecobank Repays Tendered $300m Eurobond Notes Ahead of Maturity
By Aduragbemi Omiyale
Bondholders who validly tendered their notes ahead of the February 2026 maturity date have been fully repaid by Ecobank Nigeria Limited.
The company issued a $300 million Eurobond with an original maturity date of February 16, 2026.
The notes were originally issued by EBN Finance Company B.V., with limited recourse to the issuer, for the sole purpose of financing the purchase of the $300 million 7.125 per cent Senior Note due 2026 issued by Ecobank Nigeria Limited.
But on November 27, 2025, Ecobank Nigeria launched a tender offer to eligible noteholders in respect of the outstanding $150 million on the bond, providing them with an opportunity to redeem their holdings ahead of maturity.
The early and late tender participation deadlines were December 11, 2025, and December 29, 2025, respectively.
Business Post reports that investors responded positively, with about $245 million of the $300 million Eurobond, representing more than 80 per cent of the total issuance, fully repaid.
It was learned that holders of notes validly tendered and accepted, received a cash consideration of $1,000 per $1,000 in principal amount, in addition to accrued interest from the last interest payment date up to, but excluding, the final settlement date of December 31, 2025.
Following completion of the offer, the outstanding principal amount of the notes has been reduced to approximately $55.092 million, reflecting the lender’s proactive approach to liability management and prudent balance sheet optimisation.
The tender offer was conducted with Renaissance Capital Africa (Renaissance Securities Nigeria Limited) acting as financial adviser and dealer manager, while Sodali & Co Limited served as tender agent.
Banking
First Bank Confirms Meeting CBN N500bn Capital Base
By Aduragbemi Omiyale
One of the leading financial institutions in the country, First Holdco Plc, has confirmed that its banking subsidiary, First Bank of Nigeria, has met the capital base for tier-1 lenders set by the Central Bank of Nigeria (CBN).
The central bank asked banks in Nigeria to shore-up their capital base from N25 billion to a new threshold, depending on their scope of coverage.
They were given till March 31, 2026, to meet the new regulatory capital requirement, with options to merge if necessary.
For First Bank and its peers, which also operate outside Nigeria, they were asked to raise their capital base to N500 billion, while those with national licence must get at least N200 billion. Regional banks must have N20 billion, non-interest banks with national licence are to raise capital base to N20 billion, while regional non-interest lenders must get N10 billion.
Last week, the company achieved this threshold and has informed the regulator of this.
In a notice to the Nigerian Exchange (NGX), First Holdco disclosed that its commercial banking arm reached this milestone through the completion of a series of strategic capital initiatives, including a rights issue, a private placement, and the injection of proceeds from the divestment of the group’s merchant banking subsidiary.
“The recapitalisation strengthens the group’s overall financial resilience, providing a robust platform for earnings growth through business expansion, technological innovation, and the pursuit of new opportunities,” a part of the statement said.
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