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UBA Begins Use of AI-Powered Callback Technology to Satisfy Customers

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By Modupe Gbadeyanka

As part of efforts to boost its customer service, United Bank for Africa (UBA), has commenced the use of Artificial Intelligence (AI)-powered technology for instance response to enquiries.

AI-powered solutions help entrepreneurs automate their business communication, generate insights from phone calls, sales and marketing data, create intelligent social media and content strategies, and much more.

The system also assist business owners navigate the expanding ecosystem of business AI solutions.

It was gathered that UBA is using this technology and now makes its customers calling the bank for various reasons to have the option of requesting a call back to get on demand information. This has been implemented by using web to phone callback technology developed by Lucep.

This makes UBA the only lender to have implemented an instant lead response system, giving the bank the opportunity to engage customers and get them to sign up before the competitors have a chance to make a call and talk to the customer.

Customers also appreciate the bank calling back instantly, while other banks may take hours or even days to respond.

It is this kind of attention to detail, personalized service, and deft use of the latest technologies that has helped UBA stay ahead of its competitors in Africa, and ahead of the trends in the global banking industry.

You can see the website widget deployed on the UBA website at www.ubagroup.com for several financial services and products.

The bank’s customers enter in their name and number, and select the reason for which they want a call back.

The Lucep AI takes the callback request, and distributes it to the right team, ensuring it goes to an authorized member of the team who has the Lucep app on their smartphone. This member can then connect back to the customer through the app itself.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

Banking

874 Stanbic IBTC Bank Customers to Win N130m in Reward4Saving Promo Season 4

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By Dipo Olowookere

About N130 million has been set aside by Stanbic IBTC Bank for 874 of its lucky customers in the Reward4Saving Promo season 4.

This year’s campaign, which was launched recently, has more cash prizes, providing customers even more chances to save and win big.

The promotion encourages Nigerians to develop a savings culture and reward their loyalty. Simply fund your new or existing savings or @ease wallet with a minimum of N10,000 for at least 30 days. The more multiples of N10,000 they save, the higher of their chances of winning.

To participate, eligible individuals must maintain a minimum balance of N10,000 in their Stanbic IBTC Bank Savings Accounts or @ease Wallet for at least 30 days to be automatically entered into the promotion.

Non-account holders are encouraged to open Stanbic IBTC Bank Savings Accounts and maintain a balance of N10,000 to participate. Winners will be selected through a transparent random draw process and receive exciting cash prizes ranging from N100,000 to N5 million.

To lend credence to the transparency of the winners’ selection process in the Reward4Saving Promo, the draws are usually supervised by representatives from National Lottery Regulatory Commission (NLRC) and Advertising Regulatory Council of Nigeria (ARCON).

The promo has won The Most Transparent Consumer Promotion Award, two years in a row at the Industry Awards.

The financial services provider in Nigeria said it created this campaign to reinforce its commitment to fostering a strong savings culture among Nigerians.

“We are committed to empowering our customers to achieve their financial goals.

“The Reward4Saving Promo is our way of saying ‘thank you’ to our loyal customers and encouraging them to develop a savings culture,” the chief executive of Stanbic IBTC Bank, Mr Wole Adeniyi, stated.

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Banking

No Plans to Introduce N5000, N10000 Naira Notes—CBN

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By Adedapo Adesanya

The Central Bank of Nigeria (CBN) has dismissed a widespread circular claiming the country has introduced two new large denominations— N5,000 and N10,000 notes.

The apex bank described the circular as “fake” in a statement via its official handle on X (formerly Twitter).

The alleged circular said the new notes were set for circulation from May 1.

Business Post gathered that the notes were generated with Artificial Intelligence (AI) showing the late Obafemi Awolowo, who is originally on the N100 note, on the N5,000 note and the late Nnamdi Azikiwe, originally on the N500 note, on the N10,000 version.

“The Central Bank of Nigeria (CBN) has officially announced the introduction of two new denominations – N5,000 and N10,000 banknotes; as part of ongoing efforts to streamline cash transactions and improve liquidity management,” the viral circular widely shared online and falsely attributed to the CBN, stated.

The document further alleged that one Deputy CBN Governor, Mr Ibrahim Tahir Jr, justified the move as a way to reduce cash-handling costs while offering Nigerians more efficient options for larger transactions.

However, the apex bank refuted the claims, urging the public to verify information through its official website.

“The content is not from the Central Bank of Nigeria. Kindly note that the official website of the CBN is cbn.gov.ng,” the CBN stated, emphasising its commitment to transparency and accurate communication.

In 2022, the apex bank announced the redesign of the N200, N500, and N1,000 notes with the new notes entering circulation on December 15, 2022. This initiative aimed to address issues such as currency counterfeiting, the prevalence of currency outside the banking system, and to promote a cashless economy.

According to the CBN, under then Governor Godwin Emefiele, said the redesigned banknotes feature enhanced security measures and updated designs to improve their durability and aesthetic appeal.

The CBN emphasized that introducing new designs aligns with global practices, where national currencies are periodically redesigned to combat counterfeiting and enhance security.

The old versions of these denominations remained legal tender and circulated alongside the new notes until January 31, 2023, after which they were phased out.

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Sterling Bank Waives Bank Transfer Fees for Customers

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By Aduragbemi Omiyale

A tier-2 financial institution, Sterling Bank, has confirmed the introduction of a zero-transfer-fee policy for customers with immediate effect.

The bank has urged others in the banking industry to emulate this initiative, saying customers should not be overburdened with bank transfer charges.

“We believe access to your own money shouldn’t come with a penalty.

“This is more than a financial decision, it’s a values-based one. It reflects our commitment to making banking fair, inclusive, and truly customer focused.

“We’re not yet the biggest bank in Nigeria, but we’ve been the boldest.

“Sterling fearlessly believes in the future of Nigeria, and this is us backing Nigerians with more than words,” the Growth Executive Leading the Consumer and Business Banking Directorate at Sterling Bank, Obinna Ukachukwu, stated.

Recall that on April Fool’s Day, Sterling Bank announced waiving bank transfer fees for customers and many thought it was just a marketing prank.

But in a statement today, the lender reaffirmed that it introduced this policy to set a new benchmark for customer-focused banking in Nigeria by championing the cancellation of bank transfer charges.

With this move, Sterling becomes the first major Nigerian bank to take a definitive stand against the long-standing practice of charging customers for everyday digital transfers, an issue that has grown increasingly contentious as digital banking adoption deepens.

Under the new policy, Sterling Bank customers will enjoy free transfers for all local transactions conducted via the bank’s mobile app. This translates into significant savings, particularly for individuals and new small business owners who make frequent daily transfers.

This customer-first orientation is not new for the bank. During the COVID-19 pandemic, the company stood out by providing supplementary payments to healthcare workers in public hospitals—at a time when few others were willing or able to offer additional support.

The bank’s latest move has been met with widespread public approval, sparking positive reactions across social media and placing pressure on industry peers to follow suit.

“We’re proud to lead this change. We hope it inspires others to think differently about what customers truly need from their banks, not just in services, but in values,” Ukachukwu added.

Sterling Bank’s zero-fee policy is part of a broader strategy to transform the customer experience and deliver transparent, ethical banking solutions at scale.

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