Banking
UBA Begins Use of AI-Powered Callback Technology to Satisfy Customers

By Modupe Gbadeyanka
As part of efforts to boost its customer service, United Bank for Africa (UBA), has commenced the use of Artificial Intelligence (AI)-powered technology for instance response to enquiries.
AI-powered solutions help entrepreneurs automate their business communication, generate insights from phone calls, sales and marketing data, create intelligent social media and content strategies, and much more.
The system also assist business owners navigate the expanding ecosystem of business AI solutions.
It was gathered that UBA is using this technology and now makes its customers calling the bank for various reasons to have the option of requesting a call back to get on demand information. This has been implemented by using web to phone callback technology developed by Lucep.
This makes UBA the only lender to have implemented an instant lead response system, giving the bank the opportunity to engage customers and get them to sign up before the competitors have a chance to make a call and talk to the customer.
Customers also appreciate the bank calling back instantly, while other banks may take hours or even days to respond.
It is this kind of attention to detail, personalized service, and deft use of the latest technologies that has helped UBA stay ahead of its competitors in Africa, and ahead of the trends in the global banking industry.
You can see the website widget deployed on the UBA website at www.ubagroup.com for several financial services and products.
The bank’s customers enter in their name and number, and select the reason for which they want a call back.
The Lucep AI takes the callback request, and distributes it to the right team, ensuring it goes to an authorized member of the team who has the Lucep app on their smartphone. This member can then connect back to the customer through the app itself.
Banking
Nedbank Sells 21.22% Stake in Ecobank to Bosquet Investments

By Aduragbemi Omiyale
The private investment vehicle of a Cameroonian banker, Mr Alain Nkontchou, Bosquet Investments Limited, has acquired a 21.22 per cent stake of Nedbank Group in Ecobank Transnational Incorporated (ETI), the parent company of the Ecobank Group.
A statement from Ecobank on Friday said the sale followed the decision of Nedbank to realign its strategy towards its core markets in Southern and Eastern Africa.
However, the transaction remains subject to regulatory approvals, according to the notice filed to the Nigerian Exchange (NGX) Limited.
“I am very pleased to have come thus far with the Ecobank Group, and I look forward to supporting the institution in advancing its strategic objectives of growth, transformation and returns.
“I am confident that, together, we will seize the opportunities ahead and lead the organisation into a new era of sustained success,” Mr Nkontchou, who owns Enko Capital Management LLP, which served as the lead advisor for the transaction, stated.
The chief executive of Ecobank Group, Mr Jeremy Awori, while commenting on the deal, said, “We are pleased to welcome Bosquet Investments Ltd. as a significant shareholder of ETI.
“This important milestone reflects a deep and enduring commitment to our group’s growth and success. Their investment is a strong vote of confidence in our Growth, Transformation and Returns strategy, our performance, and our people.”
“Having been part of the bank’s journey for many years, initially joining as a member of the board, then serving as ETI Chairman, Alain has demonstrated unwavering dedication, strategic vision, and leadership that have significantly contributed to the bank’s achievements, bringing the bank to an era of profitability”, he added.
“I am grateful for his continued trust and partnership, and I look forward to working together to realize a shared vision of growth, innovation, and excellence. I also take the opportunity to extend deep appreciation to Nedbank for 17 years of constructive partnership. They remain a valued commercial partner of Ecobank,” Mr Awori added.
It was disclosed that Absa Bank Limited, acting through its Corporate and Investment Banking division, was the co-financial advisor to the acquisition.
Banking
AltBank Takes Financial Inclusion to Traders, Farmers

By Modupe Gbadeyanka
One of Nigeria’s leading non-interest banks, the Alternative Bank (AltBank), has ramped up its efforts to promote economic empowerment and financial inclusion for market traders and smallholder farmers across the country.
With a focus on improving access to banking services, the bank is providing critical financial support to some of Nigeria’s most underserved communities.
The initiative, undertaken through an agreement between Sterling Financial Holdings Company and the Association of Market Women/Men and Farmers of Nigeria (AMWMF), aims to address the challenges faced by millions of market women, men, and farmers who have long been excluded from formal banking systems.
According to the Central Bank of Nigeria (CBN), approximately 26 per cent of Nigerian adults or about 28.8 million people, remain financially excluded, with rural communities and informal sector workers being particularly affected, and the company is working to change this by making essential financial services accessible to these groups, particularly women.
Through this new initiative, the Alternative Bank is opening access to formal financial services for over 16 million members of the AMWMF.
The collaboration is designed to provide members with access to a range of banking services, including zero-fee accounts, microloans, and SME funding, aimed at fostering business growth and financial independence.
“To adequately bridge the financial inclusion gap, financial institutions must continue to devote resources towards removing the barriers that have historically hindered large segments of our population. For the unbanked and underbanked, the challenges go beyond the lack of physical infrastructure and extend to deeper issues of trust, financial illiteracy, and systemic exclusion from mainstream financial services.
“At the Alternative Bank, we are committed to breaking these barriers by offering tailored solutions and championing programs that empower people to take control of their financial futures. We believe that by simplifying access to financial services and addressing these long-standing obstacles, we can unlock the potential of millions of grassroots entrepreneurs and contribute to broader economic growth,” an Executive Director at the Alternative Bank, Ms Korede Demola-Adeniyi, said.
Recognising education as a key factor in the country’s financial literacy gap, the Alternative Bank is offering the association’s members access to financial literacy training and personalised business support, aimed at empowering them with the knowledge and skills to manage and grow their finances effectively.
In addition, the lender is supporting business growth by offering no initial fees for point-of-sale (POS) terminals to vendors, making it easier for them to accept electronic payments.
The drive, which began in Oyo State, will extend to 15 other states across Nigeria’s geopolitical zones throughout the course of the year and has since received strong support from AMWMF’s leadership.
The leader of AMWMF, Ms Becky Olubukola, praised the collaboration as a crucial step towards realising the association’s vision of creating an environment where every member has the opportunity to thrive.
She emphasised that, by working with financial institutions like the Alternative Bank, the group could vastly expand opportunities for its members and help drive local economic development.
Banking
Access Holdings to Finance Transformative Projects in Zambia

By Aduragbemi Omiyale
Nigerian financial services provider, Access Holdings Plc, has reaffirmed its support for Zambia’s economy, promising to finance transformative projects that will strengthen the country’s power generation, transmission, and distribution capacity.
This assurance was given by the chairman of Access Holdings, Mr Aigboje Aig-Imoukhuede, during a courtesy visit to the President of Zambia, Mr Hakainde Hichilema, at the State House in Lusaka on Wednesday.
“Access Holdings stands ready to finance transformative projects that will strengthen Zambia’s power generation, transmission, and distribution capacity.
“Our financing arrangements of up to $100 million are designed to catalyse development in sectors that matter most to the economy,” Mr Aig-Imoukhuede stated.
He commended the Zambian government for its bold economic reforms, particularly in the energy sector, noting these measures had created conducive environment for strategic investments, unlocking new opportunities for growth.
With energy playing a pivotal role in enabling industrial growth, particularly in mining, where copper production is projected to hit 1 million metric tonnes by year-end, it was disclosed that Access Holdings’ investments would help ensure reliable power supply and drive broader economic expansion.
Beyond energy, the group reaffirmed its commitment to supporting Zambia’s agriculture sector and advancing digital transformation, in line with the country’s growth agenda.
Also speaking, the chief executive of Access Bank Zambia, Mr Lishala Situmbeko, said the bank was already partnering with IDC subsidiaries and is evaluating an investment of 450 million kwacha into critical infrastructure projects.
President Hichilema, in his remarks, noted that Zambia currently faces a shortage in power generation and transmission, and emphasised the need for increased investment following the recent open access reforms.
He also highlighted the potential for banks to support other key sectors such as agriculture and digital transformation, which are central to Zambia’s growth strategy
-
Feature/OPED6 years ago
Davos was Different this year
-
Travel/Tourism9 years ago
Lagos Seals Western Lodge Hotel In Ikorodu
-
Showbiz3 years ago
Estranged Lover Releases Videos of Empress Njamah Bathing
-
Banking7 years ago
Sort Codes of GTBank Branches in Nigeria
-
Economy2 years ago
Subsidy Removal: CNG at N130 Per Litre Cheaper Than Petrol—IPMAN
-
Banking2 years ago
First Bank Announces Planned Downtime
-
Sports2 years ago
Highest Paid Nigerian Footballer – How Much Do Nigerian Footballers Earn
-
Technology5 years ago
How To Link Your MTN, Airtel, Glo, 9mobile Lines to NIN