UBA Begins Use of AI-Powered Callback Technology to Satisfy Customers

September 25, 2017

By Modupe Gbadeyanka

As part of efforts to boost its customer service, United Bank for Africa (UBA), has commenced the use of Artificial Intelligence (AI)-powered technology for instance response to enquiries.

AI-powered solutions help entrepreneurs automate their business communication, generate insights from phone calls, sales and marketing data, create intelligent social media and content strategies, and much more.

The system also assist business owners navigate the expanding ecosystem of business AI solutions.

It was gathered that UBA is using this technology and now makes its customers calling the bank for various reasons to have the option of requesting a call back to get on demand information. This has been implemented by using web to phone callback technology developed by Lucep.

This makes UBA the only lender to have implemented an instant lead response system, giving the bank the opportunity to engage customers and get them to sign up before the competitors have a chance to make a call and talk to the customer.

Customers also appreciate the bank calling back instantly, while other banks may take hours or even days to respond.

It is this kind of attention to detail, personalized service, and deft use of the latest technologies that has helped UBA stay ahead of its competitors in Africa, and ahead of the trends in the global banking industry.

You can see the website widget deployed on the UBA website at www.ubagroup.com for several financial services and products.

The bank’s customers enter in their name and number, and select the reason for which they want a call back.

The Lucep AI takes the callback request, and distributes it to the right team, ensuring it goes to an authorized member of the team who has the Lucep app on their smartphone. This member can then connect back to the customer through the app itself.

Modupe Gbadeyanka

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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