Dipo Olowookere
By Dipo Olowookere
Pan-African financial institution, the United Bank for Africa Plc (UBA), has commenced banking services on the Apple Business Chat. This move was made to provide its customers with a new way to communicate directly with UBA using the Messages app on iPhone and iPad.
App Usage
With this, UBA customers can now use Apple Business Chat to open accounts, buy airtime, check account balance, make fund transfers and pay bills. With Business Chat, customers can also reach a live person and are always in control of whether they share any contact information with a business.
To start Apple Business Chat, customers can click the ‘Need Help? Contact LEO using Messages on Apple device’ button on our UBA’s website. A conversation with UBA LEO’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.
Apple Business Chat is available in beta for users and businesses around the world, and is built into iOS 11.3 and higher.
MD’s Comment
Managing Director/CEO of UBA, Mr Kennedy Uzoka, while speaking on this, stated that, “As a brand focused on providing excellent customer experience, we are always looking for new ways to serve our customers easily and on time; we are therefore thrilled to deploy Apple Business Chat, which gives us a powerful and engaging connection with our customers.”
“Our customers are now enabled to experience the excellent services by UBA’s LEO. Apple Business Chat makes communicating with us as easy as messaging a friend, so we expect it will quickly become our customers’ preferred customer service channel with LEO,” he added.
