GOtv Customers Experience Service Disruption

By Adedapo Adesanya

Customers of GOtv, the popular pay-TV service in Nigeria, are currently facing disruptions in service amid the recent acquisition of MultiChoice Group by French media giant, Canal+.

The acquisition, which was approved by South Africa’s Competition Tribunal on July 23, 2025, saw final formalities done some days ago. Since then, Canal+ has restructured the management of the new service.

The $3 billion deal, which gives Canal+ full ownership of MultiChoice, parent company of GOtv and DStv, had previously triggered concerns among subscribers over what the transition will mean for pricing, content, and customer service.

In a notice seen by Business Post following the acquisition, the company put consumers at ease regarding expected changes at the broadcasting service.

However, in the last 24 hours, several customers have reported disruption to services across their decoders.

Checks by this newspaper revealed messages like, “No channels found!” and “No services found!”

Other GOtv customers have also shared their challenges across social media.

One user identified as Akintayo said, “What is happening to you guys’ network? There has not been service since morning and you guys refuse to tell us what is going on. I cannot keep doing this and paying for subscription every month.”

Another user, Adeyemi Afolabi, added, “The federal government needs to dismantle GOTV. I’ve noticed that every time I subscribe, the network starts to malfunction, and I’ve been experiencing no service for the past two days. This isn’t the first, second, or even third time this has happened.”

Some customers have called on the Federal Competition and Consumer Protection Commission (FCCPC) to look into the development.

Although it is not initially clear what caused the general disruption, no official communication has been put out by the organisation.

As of press time, the company had yet to inform its customers the reason for the issues being raised.