Zoho Unveils Unified Communications Platform Zoho Trident

By Modupe Gbadeyanka

A unified Communications platform and native desktop app that unifies mail, messages, audio/video calls, calendar, tasks, and more in one place called Zoho Trident has been introduced by a leading global technology company, Zoho Corporation.

This application has been added to the Zoho Workplace to strengthen the unified office platform, which combines collaboration, productivity, and communications tools.

Zoho Workplace is available in three editions: Standard, which costs N780 per /user/ month billed annually; Professional, which costs N1,560 per /user/month billed annually; and Zoho Mail, which costs N260 per /user/month billed annually.

The Zoho Workplace is now a flexible, full-featured business mail and cloud office suite that is built on a common data model and unified through search and AI, enabling users to operate collaboratively and seamlessly through applications.

“In the past year, Zoho Workplace adoption has accelerated as businesses of all sizes transition to digital-forward, hybrid work. With a clear focus on continued innovation, Zoho is well-positioned to thrive during this time of readjustment.

“The goal of Zoho Workplace is to enable businesses to unify their work to a point where the line between apps disappears. It is heartening to see so many new businesses join the Zoho family, using Zoho Workplace as their customizable center of gravity,” the Country Head for Zoho Nigeria, Kehinde Seun Ogundare.

Zoho Workplace has grown 30 per cent year-over-year with a rapidly expanding global user base of over 16 million, Workplace continues to revolutionize the way teams work together.

Workplace is among the top five products in Nigeria where it has seen a growth of 106 per cent. There has been an increase in the number of migrations to Zoho from notable tech companies such as Namecheap.

The predominant industries driving this trend are Finance, IT, FinTech, Retail, Non-IT Professional, Other Orgs and Services.

The growth is attributed to increasing business demand for simplified, streamlined solutions that maintain utmost standards for user privacy as well as rising costs from other collaboration platform providers. Additionally, migrations from Google, Microsoft and GoDaddy to Zoho Workplace almost doubled in 2022 globally.

Zoho continues to enhance its suite of workplace products with new features aimed at improving collaboration, productivity, and communication.

Furthermore, Zoho Voice is now fully integrated within Zoho Cliq and Zoho Meeting, allowing employees to make direct line calls, send SMS messages, and pick up inbound calls across the apps.

In addition, Zoho Webinar within Zoho Meeting enables businesses to broadcast to thousands of attendees, engage with them using polls and Q&As, and present virtually without sharing their screen.

Zoho has also introduced BluePencil, an AI-based grammar tool with a text editor that can be used on any third-party webpage. Universal Drag and Drop functionality saves time by letting users move files between products with a simple drag-and-drop.

With a focus on security, Zoho has added Mobile Device Management capabilities and OTP-restricted emails to its workplace suite. Lastly, TrueSync has been added to Zoho Workdrive, removing hard drive storage limits and allowing users to access and make changes to their files locally and in the cloud.

“The new Zoho Workplace announcements show a deep commitment to creating choice in the digital productivity sector with a broad, integrated suite that continues to innovate,” said Dion Hinchcliffe, VP and Principal Analyst of Constellation Research, adding, “the improvements to unified communications, the addition of high-performance native functionality, improved security, and the addition of new AI capabilities keep Zoho Workplace in the uppermost echelon of productivity suites in my analysis. Zoho Workplace with its newest applications Trident, Webinar within Zoho Meetings and Phone systems within Zoho Cliq and Zoho Meetings is helping users do their jobs more efficiently and effectively.”