CSCS Leverages Mutual Trust to Create New Service Experience
By Modupe Gbadeyanka
Customers of Central Securities Clearing System (CSCS) Plc have been commended for their continued patronage especially during the challenging COVID-19 period.
The Managing Director and Chief Executive Officer of the nation’s capital market infrastructure, Mr Haruna Jalo-Waziri, in a message to celebrate the 2021 Customer Service Week, emphasized that the desire and need to better serve the customers is the source of ingenuity and resilience of CSCS.
“We are excited about the opportunities to serve you for decades to come, especially as we leverage our strong foundation and mutual trust in creating a new service experience for you and all in your best interest.
“You have been a great source of inspiration and motivation for us, and we would continue to invest in our mutual growth,” he said.
The 2021 Customer Service Week is themed The Power of Service and the company assured that it will continue to leverage a strong foundation and mutual trust in enhancing service experience.
“We will continue to explore new frontiers for our mutual growth; such is the power in serving innovative customers like you, who continue to push boundaries and explore blue oceans,” Mr Jalo-Waziri added.
“Gracefully, we have collectively surmounted all odds of the COVID-19 pandemic over the past twenty months, leveraging our mutual trust and commitment to service excellence in sustaining activities in the Nigerian capital market.
“We are proud of you, as our source of inspiration. Always knowing that you are by our side, keeps us motivated and energised to seek better ways of serving you. In serving you lies our strength. Innovating to serve you better strengthens our tenacity and stimulates our ingenuity.
“In essence, serving you keeps our mission alive and reinforces our vision to be the globally respected and leading Central Securities Depository (CSD) in Africa. This is the true Power of Service!” he added.
CSCS, to celebrate the week, has lined up various activities between October 4 and October 8 with various exciting prizes to be won by customers who participate in puzzles and quizzes via the company’s social media handles.
The firm offers services to retail and institutional investors in the financial market, securities exchanges, stock brokerage participants, investment banks, custodians, registrars and issuers of securities.
Customer Service Week is celebrated in the first two weeks of October. It is an international celebration that calls attention to the importance of customer service and the people who provide it.