Ikeja Electric’s Use of Technology for Service Delivery Thrills NERC
By Dipo Olowookere
The management of Ikeja Electric has been commended for making efforts to deliver quality services to energy consumers in its coverage area.
The industry watchdog, the Nigerian Electricity Regulatory Commission (NERC), applauded the electricity distribution firm during an oversight visit to its corporate head office in Lagos on Thursday.
Chairman of NERC, Prof. James Momoh, said he was impressed with the company’s use of technology to meet the needs of its customers.
According to Mr Momoh, Ikeja Electric has shown a strong commitment to solving issues militating against the growth of the sector through technology while also providing innovative solutions to create a better customer experience.
Business Post reports that Ikeja Electric is one of the discos in the country that has met the needs of its customers through the use of technology.
The company has adopted technology for the distribution of energy bills to its customers. Also, its website was transformed to make it easier for users to solve almost every issue without an interface with its staff.
“You have shown yourself to be a leader and good manager of the industry, making a most profound impact on both industry and customers alike.
“I have no doubt, therefore, going by technological innovation evolved by your company, that Ikeja Electric is the DISCO the industry can depend on for inspiration and ideas to move the power sector forward,” the Chairman of NERC said.
He further congratulated Ikeja Electric for being at the forefront of promoting gender equality in the electricity sector and used the opportunity to restate NERC’s commitment to metering of every electricity user across the country.
He called on Ikeja Electric to create knowledge management initiatives that incorporate Institutions of higher learning, in order to create a pool which will sustain the technological advancement recorded so far in the industry.
In his remarks, the Chairman of Ikeja Electric, Mr Kola Adesina, thanked the NERC chief for the visit, lauding him for his unwavering belief in the Nigerian polity.
He noted that the experience and purpose of Mr Momoh have brought a lot of positive changes to the system.
On her part, the CEO of Ikeja Electric, Mrs Folake Soetan, reiterated the company’s commitment to the transformation of the power sector, with a focus on creating a superior customer experience.